/10
★★★★★
based on 125757 reviews published
★★★★★
based on 125757 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I probably read it wrong, but in the kits I bought, there are labels to stick on with an iron, which I hate, and the self-adhesive clothing labels don't come off very well :/ I don't like the special object kits either, which lack small labels for the many pencils (I bought 4 kits).
Caroline Albrecht
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Answer from Petit-Fernand
Hello Caroline, Thank you for your valuable feedback. I can understand your disappointment about the cutting problems, this is not normal and should not have happened. Concerning the different formats, we have a mini label, which fits perfectly on the thinnest pencils, even though it's included in our school packs. Sorry again for this inconvenience, have a nice day Emma
2
/5
★★☆☆☆
I was delighted to order, delivery was fast and the products were great. Except that once the labels were ironed on, they all came off in the first wash. So I was very disappointed.
Marjolaine
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Answer from Petit-Fernand
Hello Marjolaine, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
2
/5
★★☆☆☆
Very nice label! But not very useful. They all came off after the first wash at 30°C, even on delicate.
Marie
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Answer from Petit-Fernand
Hello Marie, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
2
/5
★★☆☆☆
The labels are very nice . I applied the thermoadhesive labels following the instructions , on the garment wash labels . After the first wash at 40^ and tumble dryer they have already come off ?
Desy M.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
2
/5
★★☆☆☆
The iron on stickers have all come off when the uniform went in the washing machine.
Rm
Answer from Petit-Fernand
Hi, sorry the labels did not work for you. I have sent you an email to find a solution this this. Xia
3
/5
★★★☆☆
Fast and careful delivery, the small notebook system is very practical and the printing is of good quality. Unfortunately, the glue isn't very good. Too bad, it was promising.
Émilie D
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Answer from Petit-Fernand
Hello Émilie, we're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
2
/5
★★☆☆☆
Good.products but misleading advertising to be avoided! In reply to EMMA: you're promised promotional codes if you refer someone. Except that I've sponsored 3 people and never seen a promotional code...I've contacted the service 4 times in 1 month...and still no code. Don't act surprised
Elise Cauchy
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Answer from Petit-Fernand
Hello Elise, I'm sorry about your bad experience. Please help us to improve by telling us what you perceived as misleading? Have a nice day. Emma
3
/5
★★★☆☆
I've been ordering labels for children for 6 years. The quality and service have always been good. However, I've noticed that on my last 2 orders, there were some small quality problems in the manufacturing process (booklet staple positioned on the labels, impossible to peel them off without tearing them off, unclear cut so impossible to peel them off without tearing them off either). However, customer service is reactive. They respond very quickly. I hope that the next time I place an order, the impeccable quality of the workmanship will return.
Vonglegrand
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Answer from Petit-Fernand
Hello Vonglegrand, thank you for your loyalty over the last 6 years! We're sorry that there was a problem with your last 2 orders and that your experience wasn't perfect this time. We'll do everything we can to make sure it doesn't happen again. Wishing you a nice day. Emma
2
/5
★★☆☆☆
A little disappointed, the labels are already coming off the pencils.forced to put stoch on them.
Gwen
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Answer from Petit-Fernand
Hello Gwen, We're sorry for the inconvenience, this is not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
2
/5
★★☆☆☆
Very pretty labels, but the iron-on labels won't stick. First machine at 30° and the labels come off! On the other hand, the adhesive labels to stick on the labels of the clothes hold after washing. Plus no response from after-sales service...
Tetedemulegla
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Answer from Petit-Fernand
Hello Tetedemulegla, We're sorry to hear about the problem with your order. We are taking your feedback into account and will rectify the situation as soon as possible. Please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Wishing you a nice day. Emma
3
/5
★★★☆☆
Beautiful patterns to choose from. Problem if you go too fast it doesn't stick. If you stay a bit on the iron, it gets damaged. Too bad. The paper supplied to put under the iron is not effective. I used a tissue.
Billaux
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Answer from Petit-Fernand
Hello Billaux, First of all, we're delighted that you like our illustrations. We are very sorry for the inconvenience caused when applying our labels to your garments. In order to offer you a solution, I invite you to contact our customer service department if you haven't already done so, or to contact us via this email: [email protected], specifying your order number. Thank you for your understanding. Have a nice day. Emma
2
/5
★★☆☆☆
I have always had a great time. The last order I received was made with different material which caused me inconvenience due to the label coming off
Sara G.
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Answer from Petit-Fernand
Good morning, thank you for your opinion, which is very important to enable improvement of our products. The modification you mention was made in order to improve the adhesive strength of the labels. We are sorry you encountered this problem.?Alessio
3
/5
★★★☆☆
I really like the material... but they forgot to send me some stickers that I ordered... and they have charged me for them.
Marcela Pieruccioni
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Answer from Petit-Fernand
Good morning Marcela, We apologize for the oversight. Unfortunately, during the high season, this type of forgetfulness or problems tend to occur. Please, if you have not yet received the labels, we invite you to send us an email to [email protected] specifying the type and quantity of labels you are missing so that we can resend or refund them as soon as possible. Have a nice day, Maialen
3
/5
★★★☆☆
The product is good, but I ordered the labels for school supplies and they are too big for me.
Patricia
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Answer from Petit-Fernand
Good morning Patricia, We are sorry that you are not satisfied with our labels. Indeed, all the dimensions of our products are specified on our website. On the other hand, if you wanted labels for pencils, which are much smaller, you also had the option of choosing the MINI labels. Have a nice day, Maialen
2
/5
★★☆☆☆
Ordered since August 1st and still have not received the order. I also have to say that I have been ordering for 4 years and this is the first time this has happened to me.
Yurena
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Answer from Petit-Fernand
Good morning Yurena, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been resent according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
2
/5
★★☆☆☆
Labels peel off after 3 washes.
Guillaume Lepeltier
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Answer from Petit-Fernand
Hello Guillaume, We're sorry that your experience wasn't perfect and that there was a problem with your order, this is not normal. In order to help you find a solution, if you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number. Once again, our apologies, have a nice day. Emma
2
/5
★★☆☆☆
Hello I was happy with my order. Until the first wash (at 30 degrees)... So for 28 euros for the maternal pack I'm disappointed I thought it would work better. I just had to order elsewhere....
Delphine
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Answer from Petit-Fernand
Hello Delphine, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Good day, Emma
3
/5
★★★☆☆
Does not stick to all labels, let alone garments.
Florence
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Answer from Petit-Fernand
Hello Florence, First of all we would like to thank you for ordering from C-MonEtiquette. We're very sorry about your bad experience with this order and will do everything we can to make sure it doesn't happen again. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
The labels are very good and arrived on time. But I did not receive the paper for the labels.
Núria Sanfeliu Cots
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Answer from Petit-Fernand
Good morning, We are sorry for the oversight. Unfortunately, during the high season, this type of forgetfulness or incidents often occur. What we suggest in these cases is to use baking paper or else we can send you the paper directly in a separate envelope. Have a nice day, Maialen
2
/5
★★☆☆☆
Disappointed, the quality has changed but not the price. Put on the same day on the same base, my labels bought 2 years ago hold up better than the ones I received 1 month ago.
Cécileh
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Answer from Petit-Fernand
Hello Cécile, We're sorry to hear about the problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding, have a nice day. Emma
3
/5
★★★☆☆
I always go by my label (labels, water bottles, lunch boxes) and have nothing to complain about. It's quick and original. This year, perhaps due to the back-to-school effect, the labels weren't as good quality. Next year, I won't order them last minute. In any case, I recommend it!
Marie
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Answer from Petit-Fernand
Hi Marie, First of all, thank you for your loyalty and for taking the time to leave us your review! We're really sorry that there was a problem with your order this time. We're obviously sorry that your experience wasn't perfect and will do everything we can to make sure it doesn't happen again. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Our apologies again, have a nice day. Emma
3
/5
★★★☆☆
I ordered and received it, but I didn't get the filter paper I needed to iron the label on the clothes... I had to find tracing paper to do it.
Nathalie Lhumeau
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Answer from Petit-Fernand
Hello Nathalie, We're sorry about this oversight in your order, it shouldn't have happened! We do our utmost to satisfy our customers. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. We apologize again for any inconvenience. Good day to you, Emma
2
/5
★★☆☆☆
Paying 2e in fees and receiving a simple envelope stamped at the green letter rate (0.66e) is average!
Delphine Lecarré
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Answer from Petit-Fernand
Hello Delphine, Thank you for ordering from C-MonEtiquette. The fees include preparation and processing costs. We are sorry for your dissatisfaction. Wishing you a nice day. Emma
2
/5
★★☆☆☆
Although I followed the instructions to the letter, the thermoadhesive labels came off right away, some after the first wash and some even just wearing the clothes. The ones for the items seem okay.
Sofia
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? I invite you to contact us via email so that we can find a solution, see you soon! ?? Alessio
2
/5
★★☆☆☆
Nice stickers but they come off quickly (clothing stickers)
Mb
Translated review
Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? I have sent you an email to find a solution ! We are waiting for your feedback, see you soon ! ?? Alessio
2
/5
★★☆☆☆
Ordered the labels on the 30th Aug - was given impression they arrive ëpretty quickly' or ësoon' after 48h despatch (even if 2-10 days is what reads on the website). Disappointed that the labels have not arrived before daughter starting school. Had to label using a sharpie! Let's see when ëpretty quickly/soon' happens 🙁
Ak
Answer from Petit-Fernand
Hello Aysha, we are sorry that you are disappointed that your labels did not arrive in time for your daughter going back to school. However, your order was dispatched within 48 hours as promised and then you have to allow time for the delivery. As explained to you by email and on the phone, we do not guarantee that your labels will arrive in time for your children going back to school, as these dates vary from person to person. I hope you receive your order very soon 🙂 Xia
2
/5
★★☆☆☆
I don't know what's going on but I've been waiting for a month.
Conchi Iglesias
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Answer from Petit-Fernand
Good morning, We are sorry for the inconvenience and delay caused by our delivery service. We sent you an email two months ago in order to resend your order but we did not receive a reply. Please, if you have not received it since then, please contact us at [email protected] or reply to this email to find a solution. Have a great day, Maialen
2
/5
★★☆☆☆
I still have not received my order and no return of my label after 1 call and 2 emails.
Elodie
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Answer from Petit-Fernand
Hello Elodie, We're sorry for the inconvenience. I can understand your disappointment, this is not normal and should not have happened. In order to find a solution for you, please contact us by email: [email protected], specifying your order number. Good day to you, Emma
3
/5
★★★☆☆
We had to wait for a second shipment because it did not arrive after ten days. We still do not know the reason and had to place a second order which did arrive home within 10 days.
Dunia Ramírez Santana
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Answer from Petit-Fernand
Good morning Dunia, We apologize for the inconvenience caused. We are still glad that you received them and we hope you like them. Have a nice day, Maialen
3
/5
★★★☆☆
The labels are very good but the wait for delivery is more than the site says.
Barbara Rotundo
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Answer from Petit-Fernand
Hello Barbara, Thank you for your comment. We're delighted that you like our labels! However, we apologize for the delay in delivery and will do our utmost to ensure that this does not happen again with your next orders. Have a nice day, Emma