/10
★★★★★
based on 125769 reviews published
★★★★★
based on 125769 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I never received the labels and can't get a response from customer service.
Sixaxis
Translated review
Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I cannot review at this time as I have not yet received the product.... I can only say that the shipping time is very long.!
Michela C.
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Answer from Petit-Fernand
Dear customer, We thank you for purchasing from us, we are pleased. We are sorry for the delivery time We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
1
/5
★☆☆☆☆
I have not received my order
Charo Oubiña
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
???????????????? ???? ?????????? ???? ??????????????????.. ?????? ???????????? ????????????????... ?????? ???????? ????????????????????????
Annalisa S.
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Answer from Petit-Fernand
Dear, We are very sorry for the problems you have experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Never arrived the product bad
Sonia Q.
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Answer from Petit-Fernand
Dear, We are very sorry for the problems you have experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Order a crib kit and pot labels. I didn't receive the labels. After contacting after-sales service, I received an e-mail telling me that they would be sent to me. Today, 10 days later, I still haven't received anything, but my account has been debited.
Audrey
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Answer from Petit-Fernand
Hello, We're very sorry about the disappointing experience with your order. I invite you to contact us by email if you haven't already done so: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. ?Alessio
1
/5
★☆☆☆☆
I placed an order almost a month ago and I still haven't received it..... lousy delivery service.
Rosario Villalba MontaÑez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not yet received my order
Lidia Sanchez Balaguer
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I haven't received anything. They say they have sent out my order, the address was correct. I wrote two emails, first one says wait. I waited a month, now nobody answers. Update: But through Paypal I got my refund after that.
Jie H.
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Answer from Petit-Fernand
We have only received one email from you, which we replied to after we refunded you. Could you please confirm if you have received the refund?
1
/5
★☆☆☆☆
I placed my order on August 28 and it is now September 23 and I still have not received it.
Laura Seoane Rodríguez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I've been waiting more than a month for my order and still nothing has arrived!
Katharina E.
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Answer from Petit-Fernand
We are sorry to hear that your labels have been lost in transit through the post. Could you please confirm your correct address via [email protected]?
1
/5
★☆☆☆☆
It takes a long time for the products to arrive. I am still waiting for my order!
Carla Nogales Velasquez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. As we told you by email, your order has been returned to us because there was an address problem. Please, we invite you to contact us to find a solution. Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed the order on August 31, I wrote 7 days later to say that my order had not arrived, and they replied that it would arrive soon. I sent on October 10 and 11 emails repeating the message, and there was no response, on the 12th they replied to a third email telling me that I have to wait until September 17 to write them again if it had not arrived. All this in the middle of the opening of the school year, where the material I have to mark cannot wait. They force me to buy elsewhere in the absence of response and lack of interest on their part, on the 17th they tell me that it must be that it has been lost and that if I want to repeat the order or get my money back. Without any apology and completely ignoring the message of the mail that I had sent them on the 17th saying that what I was interested in was the money. Faced with this incompetence and lack of empathy on your part, I resigned myself to repeat the order to see if it is able to arrive before the next school year.
Rosa
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Answer from Petit-Fernand
Rosa, I really apologize for this bad experience. I am very sorry that you did not receive your labels. We have to wait 10 working days before resending, that is why we told you to wait until the 17th. Then, to make sure, we asked if you would like to keep the same address or if you would prefer a refund. I am seeing that you have not responded to us, so there was no reshipment or refund. I ask you to contact me at [email protected] I am waiting and wish you a happy day, Bea.
1
/5
★☆☆☆☆
It takes 15 days to ship the order.
Mt
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Answer from Petit-Fernand
Thank you for your message, I am sorry you waited so long. I apologize for the delay. Have a nice day, Bea
1
/5
★☆☆☆☆
I received my order late, nice labels but you have to order them much further in advance than the website says.
Nuria Cuadros
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Answer from Petit-Fernand
Nuria, Thank you for your message. I am glad to hear that you like the labels. I apologize for the delay. Have a nice day, Bea
1
/5
★☆☆☆☆
Item never arrived
Ranj
Answer from Petit-Fernand
Hello we are really sorry you didn't receive your order 🙁 We have now refunded you as requested. Xia
1
/5
★☆☆☆☆
I have sent an email because my order has not arrived and I have not received a reply or a refund. And they ask my opinion about them? Well, obviously I do not recommend them to anyone
José Antonio Aguilar
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Answer from Petit-Fernand
José Antonio, I am very sorry for what happened. I confirm that your refund has been made. Have a nice day, Bea
1
/5
★☆☆☆☆
I'm still waiting for my September 6th order! I can't get in touch with you.
Bonnet
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I haven't received my order for 2 weeks and nobody is answering my mail.
Cloe Mary
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
No one ever replies to my e-mail my package is late
Claudia Roman
Translated review
Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
You sent me someone else's order and did not reply to my emails !!!!
Tallon
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Answer from Petit-Fernand
Hello, We're very sorry about the disappointing experience with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I can't give my opinion on an order I never received and non-existent customer service!
Nadia Khacef
Translated review
Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I placed the order on August 31 and it still does not arrive every year I had it super fast, but it is definitely the last time I buy here.
Maria Molina
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Answer from Petit-Fernand
Hi Maria, I am looking for your email, but I can't find any message from you. Could you please write to me at [email protected] so we can find a solution? I look forward to hearing from you, Bea
1
/5
★☆☆☆☆
Package never arrived . Delays to reply for info about package . Terrible , three weeks to receive nothing .
Paola
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Answer from Petit-Fernand
Dear, We are very sorry for the problems you have experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Order was placed 2 weeks ago!!! Product still not arrived and no one responds to my emails requesting a resend. Very bad service!
Alessandro R.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I have not received my order of labels yet, after 3 weeks and they have not replied to my mail when I have asked about the order, 4 days ago already. I will have to order the labels elsewhere
Laura
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Answer from Petit-Fernand
Laura, did you receive your labels after the second shipment? If not, please do not hesitate to contact us again. Have a nice day, Bea
1
/5
★☆☆☆☆
As you can see, I still haven't received my order, so I'm very upset and disappointed. Not satisfied at all
Marie-angele Nubul
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
It's been a month since I placed my order and it hasn't arrived and no one is giving me any solutions or refunding my money.no scammers and swindlers besides not being serious .I have lost my time and money
Mery Mery
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Answer from Petit-Fernand
Hello Mery, It is not normal that the refund has not been made if you have not received your order. Can you write to me at [email protected] so that we can find a solution? I look forward to hearing from you, Good day, Bea
1
/5
★☆☆☆☆
Horrible service, the order arrived 20 days late, evidently no longer good, the school started and no labels properly ordered to arrive on time. Customer service is not responsive.
Begoña
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Answer from Petit-Fernand
Hello, Thank you for your order with Petit Fernand. I apologize for the inconvenience. Have a nice day, Bea
1
/5
★☆☆☆☆
I placed the order almost three weeks ago and it still hasn't arrived. I have tried to contact the company to get a solution and they only send automatic messages.
Cristina Piñar
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Answer from Petit-Fernand
Hi Cristina, Could you send me a message to [email protected] so we can find a solution? I am waiting and I wish you a good day, Bea