/10
★★★★★
based on 125771 reviews published
★★★★★
based on 125771 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I placed the order in July, we are now at the end of September and still the item has not arrived. I have asked several times for a refund but no one responds except with automated message that leads to nothing. INESISTENT customer service
Brescia
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Answer from Petit-Fernand
Dear, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Ordered two weeks ago, they have not yet arrived at their destination.
Leila
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, and please accept our sincere apologies. Best regards, Laura
1
/5
★☆☆☆☆
I did not receive my order I am very disappointed.
Andreia Gonçalves Arrais
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I have not had a good experience, I placed the order on August 30 and I have not received it yet, apparently it has been lost. Two days ago they told me that they would remanufacture it in 48 hours and a maximum shipping time of 10 working days. I needed it to mark school items that I have already had to mark in another way due to the delay.
Almudena Munera
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Answer from Petit-Fernand
Hi Almudena, I apologize for the inconvenience. Have you received your order after the second shipment? I wish you a happy day, Bea
1
/5
★☆☆☆☆
I still haven't received my order
Bouavanh Dumas
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Unfortunately I still have not received my order. I requested a change of address due to an error in the zip code a few hours after placing the order through customer service. The response and the change of the zip code arrived late, as the order had already been shipped. With the above I understand that my order is lost because the requested change was not handled in time.
Sara Franco Alcaraz
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Answer from Petit-Fernand
Hi Sara, I am very sorry for what happened. But I don't understand, my colleague had told you that the modification had been taken into account. If you still do not receive your order, do not hesitate to contact me at [email protected] so that we can find a solution. I look forward to hearing from you, Bea
1
/5
★☆☆☆☆
Hi, I placed an order on August 31, it is now September 23 and it has not arrived. It was for my son's school and I had to buy other products. I have been told that they sent me a new order, which has not arrived either. A disaster!!!!!
Carmen Sagredo Fernández
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Answer from Petit-Fernand
Hi Carmen, I am really sorry that you did not receive the labels. I apologize on behalf of Petit Fernand and confirm that your refund has been made. Have a nice day, Bea
1
/5
★☆☆☆☆
Very disappointed with the quality ... labels to glue with iron does not hold despite several tests and several textiles tries ... I would not recommend more
Léa
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I never received the product!
Soizic Belliard
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Answer from Petit-Fernand
Hello, I am sorry to hear about what happened. Have you ever written to us? Because searching with your email I can't find any message from you. Do not hesitate to contact us at [email protected] so we can find a solution. I look forward to hearing from you, Good day, Bea
1
/5
★☆☆☆☆
Package never arrived, no one responds to me you have messages for possible refund.
Alice R.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Labels never arrived!!!
Michela L.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, and please accept our sincere apologies. Best regards, Laura
1
/5
★☆☆☆☆
The order never arrived
Eirini C.
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Answer from Petit-Fernand
We are sorry to hear that your labels have been lost in transit. Could you please confirm your correct address via [email protected]?
1
/5
★☆☆☆☆
Long shipping, blurred print
Mirjam S.
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Answer from Petit-Fernand
Please excuse the error on the product. Did the second batch arrive without errors?
1
/5
★☆☆☆☆
I have not received my order. I have written to them telling them about the incident and they have sent the labels again, the second order did arrive. Thank you!
Susana López Pino
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Answer from Petit-Fernand
Hi Susana, I am sorry to hear about what happened. Did you receive your labels with the second shipment? If not, please do not hesitate to contact us again. I wish you a happy day, Bea
1
/5
★☆☆☆☆
After almost a month after my order, I have not received any delivery!
Ivy C.
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Answer from Petit-Fernand
Dear, We are very sorry for the problems you have experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I am very disappointed with my order. The iron-on labels don't wash out. I usually use self-adhesive labels, but this time I had no choice. I'm really sorry and I'm not going to order again. 12e for nothing!
Audrey Guillot
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
1
/5
★☆☆☆☆
It didn't come. Now I don't need it anymore! I am sending the package back to you and have already disputed it.
Dante A.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura
1
/5
★☆☆☆☆
I have not received my order
Candelaria Gonzalez Garcia
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Answer from Petit-Fernand
Hello Candelaria, Thank you for your message. Have you received your order with the second shipment? I look forward to your reply, Have a nice day, Bea
1
/5
★☆☆☆☆
I still have not received the stickers and I have written 3 e-mails to the first one you answered the others.
Beatriz Bueno Baza
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Answer from Petit-Fernand
Hi Beatriz, Searching with your email, I found two messages from you, Maialen answered you on September 24 asking you if the address was correct. I invite you to reply to that message, to know if we send again the labels or proceed to make a refund, whichever you prefer. I look forward to hearing from you, Good day, Bea.
1
/5
★☆☆☆☆
I still have not received the product after one month.
Ana Marin Gargallo
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Orders not received, and still no news from the after-sales service...
Marine Le Berre
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. Could you please email your order number to [email protected] so that I can find a solution. Alessio
1
/5
★☆☆☆☆
My package never arrived and you didn't even respond to the email. Lousy
Michela F.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura
1
/5
★☆☆☆☆
I ordered labels 3 weeks ago and they still haven't arrived. I haven't heard from customer service in a week. I am very disappointed.
Marguerite
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. Could you please email your order number to [email protected], so that I can find a solution. Alessio
1
/5
★☆☆☆☆
Unfortunately, I placed an order that has not yet arrived despite my email exchange with customer service who had suggested waiting until Sept 17 (order placed early Sept!) and then deciding what to do. I wrote back on Sept. 19 to say the package had not arrived but nessuma has not responded since. Definitely disappointing.
Stefania
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura
1
/5
★☆☆☆☆
Regrettable. Order not received since August 31, countless unanswered emails and you still ask for a valuation? Shame on you
Sonia
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Nothing has come to me
Loredana B.
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Answer from Petit-Fernand
Dear, We are very sorry for the problems you have experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Good morning , unfortunately the goods do not arrive and you do not even have , after sending an email from us requesting information about it .Absolutely leave it alone .
Andrea N.
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Answer from Petit-Fernand
Dear, We are very sorry for the problems you have experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I placed my order on September 1, according to a mail they sent me, made available to the post office on September 3. The 2 to 10 working days they give for delivery have passed and it still hasn't arrived. I know I am not the only one. Their Facebook page is full of similar comments. I send emails and they answer me in French, there is no way they will pick up the phone. A disaster. Money thrown away. There are other pages similar in price and much faster in shipping.
Maite Mira Ruiz
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Answer from Petit-Fernand
Hello Maite, I apologize for the inconvenience. Have you received your order? If not, please contact us. I look forward to hearing from you, Good day, Bea
1
/5
★☆☆☆☆
Order never received.
Mariam Fofana
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
My order has not been delivered yet and it has been two weeks!
Francesca V.
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Answer from Petit-Fernand
Dear, We are very sorry for the problems you have experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura