/10
★★★★★
based on 125760 reviews published
★★★★★
based on 125760 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
It misses the paper for the transfer stickers with iron.
Alexia Heduy
Translated review
Answer from Petit-Fernand
Hello Alexia, We're really sorry about this inconvenience, it's not normal. If the paper was not in your checkbook, it was an oversight on our part and we're very sorry. However, any greaseproof paper will do. If you wish, you can email your order reference so that we can send you the missing transfer paper. We hope to see you soon. Sophie
2
/5
★★☆☆☆
Dispatched very quickly. But then they don't warn you delivery can take up to 10 days. Through the post?
Hayley M.
Answer from Petit-Fernand
Hi Hayley, orders can take between 3-10 working days. It depends on the postal service. Many customers receive their order within 3 days, although for others it may take slightly longer.
3
/5
★★★☆☆
For my 3rd order, I was disappointed for the 1st time. The stickers were badly precut and very difficult to remove from the backing.
Virginie
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Answer from Petit-Fernand
Hello Virginie, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
2
/5
★★☆☆☆
The label designs are nice, but the gluing isn't optimal.
Raymonde Jean-baptiste-adolphe
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Answer from Petit-Fernand
Hello Raymonde, Thank you for taking the time to leave us your review. Could you please tell us more by email, specifying your order number, so that we can better understand the problem and look for solutions. See you soon, sophie.
3
/5
★★★☆☆
The font was really small and I don't recall seeing online how I could change the size or style. Not many plain options for older 9+ boys
Nora C.
Answer from Petit-Fernand
Hi Nora, I am sorry you are disappointed with the font size and the choice of designs 🙁 Have a good day! Xia
3
/5
★★★☆☆
Fast shipping but labels to stick on the labels I would have preferred on the clothes it was poorly indicated on the site
Caroline Verite
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Answer from Petit-Fernand
Hello Caroline We're sorry to hear that you're not entirely satisfied with your order and that the site isn't clear enough. Your feedback is invaluable and helps us to improve. We will take your comments into account for our future developments. Have a nice day. Emma
2
/5
★★☆☆☆
My son's water bottle arrived damaged and there was no customer service to deal with my complaint.
Tiphaine Clement
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Answer from Petit-Fernand
Hello Tiphaine, We're sorry to hear about the problem with your gourd. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day! Emma
3
/5
★★★☆☆
I ordered last year for my daughter and was very happy. This year I ordered for my three children and I was disappointed. My son made a label with a "grey" background, but on receipt the background was white. I contacted the site via Facebook and was told that it did indeed look grey on the cell phone to "stand out" but that he had chosen white. I think it's really misleading and my son was very disappointed because the label doesn't look at all the same and looks very bland. Of course it's a user error but the image is misleading and I'm sure he's not the only one who made a mistake. I don't know if I'll continue next time.
Alias
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Answer from Petit-Fernand
Hello Sophia, I can understand your disappointment. It's very complicated to have the same color rendering on all screens because, by definition, the settings are all different. That said, your feedback is important as it will enable us to improve future versions of the site. Thanks again and sorry for the inconvenience. Emma
3
/5
★★★☆☆
Snack box, just a sticker on the lid. I doubt the durability.
Lavie Stephanie
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for your confidence and your feedback. This customization option offers great durability. If, over time, you have had a different experience, please don't hesitate to let us know. Have a nice day. Emma
3
/5
★★★☆☆
Fast shipping. Impossible to get a refund in case of error. Discounts offered on labels but not on the whole site. Too bad when you already have everything you need. Not enough choice of images. Expensive water bottles. Correct birthday invitation cards, but plan to write small. Envelopes too simple to fold yourself.
Gily73
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Answer from Petit-Fernand
Hello Lydia Thank you for your extremely valuable feedback. It will help us to improve. We hope we were able to contribute to the success of the day. Thank you again for taking the time to send us your feedback. Have a nice day. Emma
3
/5
★★★☆☆
I'm very happy with the stick-on labels, but not so keen on the termo-adhesive labels that come off after use or washing!
J.
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Answer from Petit-Fernand
Hello Janina, I can understand your disappointment, this is not normal and should not have happened. On checking your order, it turns out that you didn't order iron-on labels. Could you please email [email protected] with further details, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Emma
3
/5
★★★☆☆
A few labels caught in the staples and the baking paper was missing! Nothing serious considering the price... but still worth mentioning!
Elodie
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Answer from Petit-Fernand
Hello Elodie Thank you for your feedback. These may be little things, but they are very important in our desire to make your life easier. We'll be even more vigilant. Thank you for sharing your experience. Have a nice day. Emma
3
/5
★★★☆☆
Not received all my order so not ready for the start of my son's school year.
Adeline Pouplin
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Answer from Petit-Fernand
Hello Adeline, We're really sorry that there was a problem with your order. Customer service has responded and we hope you have enjoyed your order in full. If you have not received your order, please contact us by email: [email protected], quoting your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
Satisfying
Marie Kristell Le Mée
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Answer from Petit-Fernand
Hello Marie, Thank you very much, your feedback is very important to us. We thank you for your trust and loyalty! We hope to see you soon! ? Alessio
2
/5
★★☆☆☆
This year has been a disaster I haven't received it yet which may not be your fault but I wrote an email asking if there was a problem and they haven't replied I have written and they sent it to me again! You have handled this incident excellently
Cristina
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Answer from Petit-Fernand
Good morning Cristina, I apologize for the inconvenience. Unfortunately, Correos does not respect the estimated deadlines in high season and therefore we are looking for our partners for our shipments. Have a nice day, Maialen
3
/5
★★★☆☆
Order received quickly Nice choice of labels, colors Very reasonable price Unfortunately very difficult to remove the labels because they are poorly precut, so many labels put in the trash ... Next time I'll try another site.
Mazué Anaïs
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Answer from Petit-Fernand
Hello Anaïs, We're really sorry that there was a problem with your order. Zoé did everything necessary to ensure that you received all your labels quickly and in accordance with our requirements. We hope you will be completely satisfied. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
I was a little disappointed by the size of the labels, which were too big. I took the ones for school things like pens, scissors and so on, and I had to cut some of them to be able to stick them on. I'm a bit worried that the labels will come off quickly, unlike others I bought last year, so I'll have to wait and see.
Cynthia B
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Answer from Petit-Fernand
Hello Cynthia, Thank you for your feedback. There are different sizes of labels, including a very thin size for sticking on pens. You can call our customer service department, which will help you make the right choice. Have a nice day. Emma
2
/5
★★☆☆☆
The writing is very small, so the name is difficult to read. You need to think about this when choosing the font (what's the point of offering fonts if they're almost illegible?!).
Claire Baudino
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Answer from Petit-Fernand
Hello Claire, We apologize for the delay in responding. At the time of ordering we provide a preview of the label, we are sorry it was not useful to avoid your disappointment. If you need any further information, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Nice labels but this time difficult to peel off the backing. Delivery time too long.
Martina
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We hope you enjoy our products and we hope to see you back on Petit-Fernand.co.uk soon. ! ?? Alessio
3
/5
★★★☆☆
I didn't receive the right paper to stick the labels on the clothes and the instructions are not clear.
Celine Nzoundou Nzoundou
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Answer from Petit-Fernand
Hello Celine Thank you for your feedback. You have ordered object labels. They won't stick to your clothes. This explains why you don't have the protective paper. Please contact our customer service team, who will be happy to help you. Have a nice day. Emma
3
/5
★★★☆☆
Unfortunately, it has happened again that some stickers do not have the complete name printed on them. Some letters are missing, they are somewhere where the sticker is already finished
Fr. G.
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Answer from Petit-Fernand
Hello Mrs. Gampe, We are sorry that the labels are causing you problems - it seems to be a cutting error. I will write you an e-mail immediately so that we can get in touch. Kind regards from France, Maïté from the Esistmeins team
3
/5
★★★☆☆
The writing is larger than in previous years. A little coarse
Marion T.
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Answer from Petit-Fernand
Hi Pauline Thanks for your feedback. The balance between legibility and aesthetics is a delicate one. That's why your feedback is important and why we're going to look for ways to understand the difference. We thank you and wish you an excellent day. Emma
2
/5
★★☆☆☆
I ordered the name tags for my children school coats and jumpers and the came off after a few days very disappointed.
Sandra P.
Answer from Petit-Fernand
Good afternoon Sandra, I have sent you an email to find a solution. Happy Friday! Xia
3
/5
★★★☆☆
I've been ordering my labels from C-monEtiquette for three years now, but the latest ones have a cutting problem. they don't detach properly from the booklet. ( the cutting plotter blade is tired, maybe I'm just unlucky... )
Bérengère P
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Answer from Petit-Fernand
Hello Bérengère, I understand your disappointment, this is not normal and should not have happened. I will do my best to send you labels that meet our requirements. We hope you will be completely satisfied. Thank you for your understanding and sorry again for this inconvenience. Emma
3
/5
★★★☆☆
Every year I order back-to-school labels from your site, and this year I also ordered 4 lunch boxes. Unfortunately, when I opened my parcel, 3 were missing ... of course I called and got someone right away, who apologized and sent me back the rest of my order which had been forgotten. Despite this oversight, I'm still convinced of the quality of the products and the speed with which the teams respond to requests.
Tif
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Answer from Petit-Fernand
Hello Tiffany, We apologize for the inconvenience and thank you for your encouragement. Have a nice day. Emma
3
/5
★★★☆☆
The first order was fine, the second order the labels were not removable and the 3 euro discount was not applied.
Francoise
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Answer from Petit-Fernand
Hello Françoise We're really sorry for this inconvenience, it's not normal. I have just taken the necessary steps to check and issue the refund. Our apologies again, have a nice day. Emma
2
/5
★★☆☆☆
This is the second year I've ordered, and this time peeling the labels from the paper is really difficult because the pre-cutting is poorly done. I'm disappointed, it took me a long time to peel them off!
Marina
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Answer from Petit-Fernand
Hello Marina, We are very sorry that there was a problem with your order. We will do our best to satisfy you as soon as possible. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
I'm usually very satisfied, but in this case the labels peeled off too badly and a layer of protection came off on some of them. I'm very disappointed.
Client Api
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Answer from Petit-Fernand
Hello Delphine, We are very sorry that there was a problem with your order. We will do our best to satisfy you as soon as possible. Thank you for your understanding. Have a nice day. Emma
2
/5
★★☆☆☆
We bought a water bottle and when we received it, our child unfortunately dropped it and the cap broke right off! I wouldn't recommend it at all, as it's too fragile for small children!
Marie
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Answer from Petit-Fernand
Hello Marie Thank you for sharing your feedback. This accident can happen, and that's why we sell additional plugs. You can buy them individually. Our customer service department will be able to guide you if necessary. Have a nice day. Emma
2
/5
★★☆☆☆
Received the mail on time, no problems with the stickers, I was disappointed. This was my 2nd order and the stickers don't peel off as easily. They rip off...
Murugan Murugan
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Answer from Petit-Fernand
Hello Murugan, We're really sorry that there was a problem with your order. We will do our best to satisfy you as soon as possible. Thank you for your understanding. Have a nice day. Emma