/10
★★★★★
based on 125771 reviews published
★★★★★
based on 125771 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order not received and no reply by e-mail
Élise Coignard
Translated review
Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Good day, Unfortunately my rating is negative because after 13gg my order has still not arrived and I wrote an email but no one answered me.
Sara D.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I received the order after 13 working days.
Emanuela
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Answer from Petit-Fernand
Dear customer, Thank you for your feedback, Product fabrication is done in a maximum of 48 hours, which means your order was shipped 2 days after payment. Regarding the delivery time, as reported in the email you received, it is 10 working days. We apologize that you had to wait 3 extra days. Sincerely, Laura
1
/5
★☆☆☆☆
I NEVER GOT MY PACKAGE DELIVERED, I'VE BEEN WAITING FOR 23 DAYS
Disorder
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Order never received and no response from customer service. 5 stars for the speed with which the euros are debited from my card
Sebastien Lauro
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Unfortunately, I cannot evaluate the product because I have not received it yet, despite having placed the order and paid 20 days ago...
Rossana R.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
My shipment was lost and I still have not received feedback from customer service despite my report. Thank you
Stefania T.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I have not yet received the labels ordered on 05.09.2021 order no. #3000856963
Francesca P.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time. Please accept our sincere apologies. Best regards, Laura
1
/5
★☆☆☆☆
Deçu.jz n'ai pas reçu la commande
Darine Loujaïne
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I had a problem with the text that was written on the stickers and I did not like the after-sales service that I had to give me a solution.
Ines
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Answer from Petit-Fernand
Hi Ines, I am sorry to hear about what happened. My colleague Maria told you that everything is done automatically. As they are personalized products, we do not change anything. What customers put at the time of ordering is what comes out on the labels. And unfortunately we were not able to manufacture other labels.... I am very sorry. Have a nice day, Bea
1
/5
★☆☆☆☆
I placed the order For the label on the first of September Today is September 23 and I still haven't received anything
Raffaelaraffaela C.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time. Please accept our sincere apologies. Best regards, Laura
1
/5
★☆☆☆☆
Goods NEVER received INADMISSIBLE
Sabrina Khater
Translated review
Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Very long delivery time and after 15 days after ordering the goods still did not arrive! I asked for a refund of the full amount and after 1 week after the request no one gave me feedback
Maria C.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I followed the directions to put the labels. As the iron at 200 ° and wait 2min. Put the protective paper and do not put it to wash until more than 24 h and the stickers have almost all fallen off. And the others are about to fall off.
Maira Katia Martínez Luna
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
My order nunxa has never arrived t after numerous emails no javen masa poe fix it and solucionarmelo. Ina complete estada, very unhappy.
Marta Núñez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Hello, I still have not received my order for 3 weeks, so this is not normal, whereas previously I received them in 48 hours.
Amélie
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
Good morning, I have to evaluate an order that has never arrived at its destination after almost a month and the worst of all is that nobody attends you, they only send you an email that supposedly informs you where the phantom package is. Since they have not been able to send me a new order (even if only as a courtesy) they should at least give me back what I paid for some labels that never arrived. Best regards.
Almudena Ruiz
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Good morning, the service has been terrible, what's more, I still haven't received the order I placed with you. I have sent 2 emails asking for explanations of the delay, one of them you have answered me in French and I have not been able to understand it and the other one I have no answer yet. I would like to be refunded the 9 euros because after almost a month waiting for the shipment I have not received it. So my rating is the minimum allowed and in the future I will order labels with another company, not yours.
Cristina Jimenez Sanchez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still haven't received my order and after contacting your website I still don't get an answer. Very disappointed!
Maria M.
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received the order, I send email and they don't even answer me, but they are very attentive to collect the money.
Sheila López Martinez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Order has not arrived
Viviana Diaz
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The order arrived very late and when I called the customer service number it was never connected.
Ainhoa Mateos
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
I didn't receive my order
William Ancinon
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The order took so long to arrive that by the time I got it, the course had already started and I had to buy the labels in another store. On top of that, when it arrives they are not even a big deal...
Cc
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed 2 orders at the beginning of September. It is now the 23/09 and I still have not received my order. I have also sent a complaints email with no response. Very disappointed
Jihade Touhami
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Not recommended at all. It has been three weeks now and I have not received my order.
Laliherb
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have been waiting 23 days, it is impossible to talk to customer service, they give you a pager that is useless.
Sonia Perez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
The order never arrived
Alessandra C.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time. Please accept our sincere apologies. Best regards, Laura
1
/5
★☆☆☆☆
I put one star because they do not give the possibility of putting 0, it is a shame that placing the order on August 26 to this day September 23 I have not received the products. it is totally understandable that they may have some logistical problem but to claim my order three weeks later can not tell me to wait and that I did not saturate the mail after sending only two emails asking. I sent another one and they have not answered me. Zero professionalism ?
Valle B
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I would have given a better review if I had received the order
Annalisa C.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura