/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Nothing arrived
Alessia L.
Translated review
Answer from
Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
After 12 days order arrived wrong labels with another name. Obviously on this site I will not buy again. Very bad experience and waste of time and money.
Valeria D.
Translated review
Answer from
Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1/5
★☆☆☆☆
The water bottle that arrived does not fit my 3-year-old because he cannot rotate the cap. The fact that it had to rotate the cap was not specified in the details and in fact the water bottle is currently unusable by my child.
Monik
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Answer from
Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry to hear that we came across as unclear. Please accept our deepest apologies. Best regards ?, Alessio
1/5
★☆☆☆☆
Hello, the product never arrived
Ana Gallardo Corbacho
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I got a wrong labels with other names I ordered mine for khloe I'm so disappointed ??
Jockey K.
Answer from
Petit-Fernand
Hi we are sorry there was a mix up with your order. Your correct labels have now been sent to you 🙂 Xia
1/5
★☆☆☆☆
After 10 working days after ordering I still haven't received anything and no tracking code
Federico P.
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Answer from
Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
Received the wrong items with the wrong name. Still waiting for a response from customer care
L. C.
Answer from
Petit-Fernand
Hi we are really sorry you received the wrong order. I am glad we have sorted this now by email 🙂
1/5
★☆☆☆☆
I got the evaluation request before I got the product, even though I got the email that my order had been shipped more than two weeks ago. School started and I naturally had to make other arrangements. I would say there is no point in sponsoring fast delivery if you then fail to deliver what you promise. I do not recommend this site.
Alessandra P.
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Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
2 weeks and still not arrived!!
Gemma B.
Answer from
Petit-Fernand
Hi I am sorry you haven't received it I have just sent you an email 🙂 Xia
1/5
★☆☆☆☆
You've asked me for a review, but i still haven't received my product yet!
Sarah W.
Answer from
Petit-Fernand
Hi I hope you receive your replacement labels soon! Xia
1/5
★☆☆☆☆
Still haven't received order! Again!
Elzbet D.
Answer from
Petit-Fernand
Hi your order was resent on September 17th, please allow 3-10 working days. I hope you receive your order soon! Xia
1/5
★☆☆☆☆
I was sent the order for another customer. Whilst the customer service response was quick, the redelivery of my actual order has still not arrived yet and there was no prioritising of this - I was told it would be the usual 48 hours (and then delivery appears to be taking a week or two at least). Don't order if you want the items quickly, allow at least a month or two to receive your goods. I won't order from here again.
Caroline W.
Answer from
Petit-Fernand
Hi we are sorry for the mistake that you received someone else's order. Sorry you are disappointed with the service. Have a good day!
1/5
★☆☆☆☆
I still have not received the goods,despite the fact that it has been a good 17 days since I placed the order.
Filomena M.
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Answer from
Petit-Fernand
Dear customer, We thank you for purchasing from us, we are pleased. We are sorry for the delivery time We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
1/5
★☆☆☆☆
Order placed on 6/09 , to date still not arrived despite taking into account the 10 working days of shipping. If they do arrive, they will no longer serve their purpose, so I will ask for a refund
Francesca R.
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Answer from
Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1/5
★☆☆☆☆
As of today 9/20/21 I still have not received my order. Certainly I will not purchase from you again In any case I expect a refund of what I paid. Sandro Scarsella
Sandro S.
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Answer from
Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1/5
★☆☆☆☆
The expected shipping time is unjustifiably excessive given the expected cost. The lining of the water bottle was ruined at the first paleggerò bump.
Cocco
Translated review
Answer from
Petit-Fernand
Dear customer, We thank you for purchasing from us, we are pleased. We are sorry for the delivery time We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio