/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
It wasn't even good with one wash it's came off.
Nazish S.
Answer from
Petit-Fernand
Hi I have sent you an email to find a solution 🙂
1/5
★☆☆☆☆
I placed an order on September 16, I received the email where I confirmed the order, I was charged for the costs but from the website it appears cancelled. I requested assistance and they responded immediately to the first email sent, as per their request I sent the copy of the payment and after that I received no response.
Veronica B.
Translated review
Answer from
Petit-Fernand
Dear Veronica, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
Placed an order on the 1st September and I still haven't received it, despite contacting the company. Very naively saw the 48 Hour delivery and presumed it would be here pretty quickly in time for my daughter to start school. Having spent £12 on labels I had high hopes for the company and I'm disappointed by the lack of customer care and the fact I am receiving numerous emails to rate the company/product, so finally I am!
Tom
Answer from
Petit-Fernand
Good afternoon Tom, I hope you receive your replacement labels soon! Xia
1/5
★☆☆☆☆
It's not arrived still
Nikki M.
Answer from
Petit-Fernand
Hi I am glad we sorted this by email 🙂 Hope you receive your order soon!
1/5
★☆☆☆☆
Still havnt recived my order after a month
Stevie
Answer from
Petit-Fernand
Hi Stevie, sorry you didn't receive your order. Your house number was missing from the address 🙁 I have sent you an email. Xia
1/5
★☆☆☆☆
I never received any of my 2 orders
Julie O.
Answer from
Petit-Fernand
Hello, I am sorry you didn't receive your order. I have just sent you an email 🙂 Xia
1/5
★☆☆☆☆
It has been 20 days since the order( placed on September 2) and still the labels have not arrived. In the meantime school has started so I had to order more on Amazon which arrived in no time. So I don't need your labels anymore, I want a refund
Lisa D.
Translated review
Answer from
Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1/5
★☆☆☆☆
I am still waiting to receive the stickers after 20 days.
Sara
Translated review
Answer from
Petit-Fernand
Good morning, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
Order never received
Eva S.
Translated review
Answer from
Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
The product was intact but arrived with the wrong name for my son
Luigia T.
Translated review
Answer from
Petit-Fernand
Dear customer, We are sorry to hear that you have received another person's product, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected]. Best regards, Alessio
1/5
★☆☆☆☆
Eternal time!!! Promise delivery in 48h... I placed my order on Sept. 2 and as of today Sept. 18 I have yet to receive it! And if I write to customer service you answer me not to clog the mail !!! Shame !!!
Alice F.
Translated review
Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I placed the order on September 2 we have reached September 18 and still nothing.
Emiliana A.
Translated review
Answer from
Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1/5
★☆☆☆☆
I received the labels: they are impossible to peel off. The others I had ordered two years ago were different, I don't know if it's a defect or if we changed something. With the cost they have and the waiting time, a real disappointment.
Alice L.
Translated review
Answer from
Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received the replacement of the defective batch. If not, please contact us immediately at [email protected]. Best regards, Alessio
1/5
★☆☆☆☆
I never received my order
Guglielmina C.
Translated review
Answer from
Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
Still have not received my order
Emily O.
Answer from
Petit-Fernand
Hi I have replied to your email 🙂
1/5
★☆☆☆☆
Satisfied after the first order I relied on your site again for the WEDDING. Well, tomorrow I get married and after 18 days still my order has not arrived and it gives me concluded in my history. I had asked for an explanation but the email was automatically generated and the number is not answered by anyone.
Silvia D.
Translated review
Answer from
Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our sincere apologies. Please do not hesitate to contact us at [email protected] if you have not yet received your order. Best Regards ?, Alessio