/10
★★★★★
based on 125777 reviews published
★★★★★
based on 125777 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
They are very nice, but they peel off after the first wash, and in some cases, even before. A real disaster
Victoria Abolafio
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still haven't received my order!
Alice Mathijs
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Order still not received more than 15 days later....
Cindy
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I have paid for the goods and have not received them!
Ulrike R.
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Answer from Petit-Fernand
We are sorry to hear that your labels have been lost in transit. Please confirm your delivery address by sending us an e-mail.
1
/5
★☆☆☆☆
They never reached me
Alisia G.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
My order is lost, I contact customer service and they kindly send me back to the post office without even offering a gesture or a solution, and that's 2 days before the start of the new school year! What professionalism!
Deborah Déborah
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I ordered it almost a month ago and it is still not at home.
Maite López
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. However, I can confirm that your order was delivered at the beginning of September, as stated in the Correos tracking that we provided you with. Have a nice day, Maialen
1
/5
★☆☆☆☆
Labels mia arrived asked for refund
Martina I.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Still haven't recieved my labels emailed this company and was asked to be patient no explanation from customer services VERY VERY DISAPPOINTED
Lorraine D.
Answer from Petit-Fernand
Hi I responded to your email 2 days ago, please could you check? Thanks
1
/5
★☆☆☆☆
I never received the labels I ordered on August 31.
Frederique
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Hello Order made on 05/09/21 on the site after offer in store gemo (pack gemo rentrée scolaire) Since NOTHING RECEIVED! IMPOSSIBLE TO CONTACT customer service either by phone or on social networks because NO RESPONSE and I see I'm not the only one who has not received my order !!! I DO NOT RECOMMEND THIS SITE
Mb
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Answer from Petit-Fernand
Hello, We are very sorry for the inconvenience and disappointment with your order. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Order paid for and never arrived
Giovanni A.
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Answer from Petit-Fernand
Dear Customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Disaster. Package never arrived money wasted. Why don't you track the shipment?
Luisa D.
Translated review
Answer from Petit-Fernand
Dear Customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I think the dadhesive boards have changed. Jutilisamis this service for several years but I am disappointed, the labels are very difficult to detach and therefore damaged. I don't know if this is due to a defect or the change of paper.
Juliette
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Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
It took me a very long time to receive the order (in fact I had to mark the clothes without waiting for the labels) and the most unprofessional thing is that I have not received any explanation for the delay. I don't think I will buy anything here again.
Olga López Sotoca
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order, it was supposed to be 10 business days and I have been waiting since August 29th ... I request a full refund of the purchase.
Lourdes Dayana Micolta Cantill
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
When I wash the clothes Labels don't stay on
Falanan Fatoumata Soro
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
The iron-on labels come off after a few washes
Natalia E.
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Answer from Petit-Fernand
We are sorry that you have a problem with our stickers. Please send us the photo of the damaged sticker and we will replace it free of charge.
1
/5
★☆☆☆☆
I have not received the product, I have sent an email indicating this and I have not received a reply.
Eva Lopez Gimeno
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The order has taken 3 weeks to arrive. Incomprehensible that the shipping method is by regular mail between two national mail services. It should be indicated on the website.
Mar Alba
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, I did not receive the labels I ordered, and although I asked customer service for clarification, I did not receive a comprehensive response other than confirmation that the labels I ordered should have already been in my possession.
R. B.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
My order never arrived
Marina
Translated review
Answer from Petit-Fernand
Could you please confirm if you have received the labels after we have corrected your address?
1
/5
★☆☆☆☆
I still haven't received the labels, more than 15 days later.
Eléonore
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
I never got the product and I do not respond from customer service
Jessica
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I placed the order at the beginning of the month...the goods were supposed to arrive after 2/3 business days and today which is the 22nd of the month there is still nothing on the horizon..I was also told to be patient that they actually are on the right delivery time..haha..I hope by the way that what I will get reflects the order..
Mamma I.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
We haven't received the labels!
Sophie Plantard Mahjoub
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Order not received since 05.09.2021 (we are on 22 09) and NO NEWS from the sales department despite my requests!!!
Anne Zoé
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. If you have any further questions, please contact our customer service department: [email protected].? Thank you for your understanding. Have a nice day... Alessio
1
/5
★☆☆☆☆
I am completely disappointed. It's been a month and I haven't received my order. I want my money back and no one answers my messages.
Stefanny Yanac
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Bad. I still haven't received the order that you see as delivered. In fact, I would like to know from your costumer care who still has not responded to me, how to receive the order placed on August 31! Thank you
Alessandra
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I did not receive anything
Vanessa M.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura