/10
★★★★★
based on 125776 reviews published
★★★★★
based on 125776 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I've been trying to reach you for a few days now and I still haven't received my order. I don't understand why I placed an order on September 6th and it's now the 22nd. I haven't received anything from you. First of all, I asked for my order to be delivered to the Bordeaux relay point, and since then I still haven't received my order.
Aminata
Translated review
Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I order on 1st of September, I wait until today , But I didn't get my product ? My order number is 5000856327
Mingchin S.
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Answer from Petit-Fernand
Sorry your first order got lost in the transit. We are glad to see your email saying that you received the second one!
1
/5
★☆☆☆☆
Nice labels but very long shipping time
Francesca B.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura
1
/5
★☆☆☆☆
Order placed Sept 2 for preschool layette and package never received. Although they offered to reprint the labels (after 10 days from the estimated delivery date!) there was no refund. my rating is negative.
Domenica P.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I never got the order, I have complained by mail and on the page and no one answers. At least I ask for my money back because I have lost time, but they do not return it to what I paid.
Lau Catala
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Order taken on September 8... to date, September 21 all is silent.... Waiting...
Sere
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I have not received my order
Angela
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Order never arrived Sucks
Eleonora C.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
It's been almost a month since I placed an order and I still haven't received it.
Aranzazu Grande Garcia
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The package never arrived
Sara
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I don't understand why it took 20 days for my stickers to arrive this time when the first time it took 3 days.
Arantzazu Del Valle
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
I never received my order
Ludovica D.
Translated review
Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Too expensive for the number of labels
Elisabetta B.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, please stay connected on our social pages so you don't miss promotions. Best regards, Alessio
1
/5
★☆☆☆☆
Placed order on August 30 to date nothing has arrived.
Emanuele D.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Very poor service !!! On August 30 I placed the order until today we have not received anything ! Thank you but I don't need this kind of service !!!!
Alina P.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
After 21 days my order has still not arrived Despite several reminders I am sorry because I have always ordered a lot.
Elisa M.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I purchased the thermoadhesive labels in late August and have yet to receive them. I can't give feedback on the quality of the product, but I can definitely say that the advertising they do about arriving within 24/48 hours of purchase is misleading. I am very disappointed!
Simona C.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, but I would like to point out to you that the fabrfication of products is done in a maximum of 48 hours, which means that your order was shipped 2 days after payment. As for the delivery time, as reported in the email you received, it is 10 working days. Please accept our sincere apologies for this misunderstanding. Sincerely, Laura
1
/5
★☆☆☆☆
Iron-on labels come off after one wash at 30°C... Very very disappointed
Pauline Lheureux
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
1
/5
★☆☆☆☆
After 2 weeks still no labels....school has already started ....overall they asked me 2 euros more for customs fees ....
Claudia D.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
After 14 days I still haven't received the package
Valeria C.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I am still waiting for the labels after more than 10 days.
Margherita B.
Translated review
Answer from Petit-Fernand
Dear Customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Order placed on 30.08. As of 21.09, the labels have not yet arrived. I have not received responses to emails forwarded to request information
Manu
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Very disappointed for self-adhesive labels. Wash and go.
Thierry
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
It's been months but i dont still have my order??
Graceccyyy
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order placed on August 30 and still no labels to date Tuesday September 22 after several calls nothing and still nothing ....
Segolene Mabille
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I still haven't received my order
Olfa Mhenni
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Too much time to receive the order
Sophie Le
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I find myself negatively evaluating my experience as I have not received the products I purchased. The 10-day deadline was scheduled for 16/09 to date I have received nothing, not even customer service support.
Valentina
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
My order didn't arrive and nobody answer me
Lucia S.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
My package placed the order on August 31 it's almost been a month and I still don't know any news about my package. In all it was writing 2 3 working days but we are almost a month and nothing yet
Ilaria E.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura