/10
★★★★★
based on 125776 reviews published
★★★★★
based on 125776 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I am very disappointed with the small personalized bag, for the price it is tiny!!!!
Alix
Translated review
Answer from Petit-Fernand
Hello Alix, thank you for your message. We're sorry you're not satisfied? I've sent you an e-mail to get more information and find a solution for you!
2
/5
★★☆☆☆
...it was good that everything was in one booklet, quality was not what I had imagined
Ellen
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Answer from Petit-Fernand
Hello, thank you for your message. We are sorry that our products did not meet your expectations. We will contact you by email to find a solution. Have a nice day, Sarah
3
/5
★★★☆☆
The labels are nice, but it's a shame that some of the labels have lagrafe on them, which makes them unusable!
Emeline Caudrelier
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Answer from Petit-Fernand
Hello Emeline, Thank you for your comment, this is indeed not normal. I'll send you an email right away so that we can find a solution. A very nice day to you, Zoé
2
/5
★★☆☆☆
Unfortunately, I needed the thermoadhesive labels instead I received the adhesive ones x objects Very nice, but I got the order wrong
Maz D.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? Unfortunately since your order has already been produced and shipped we find it impossible to make changes. I have however sent you an email to find a solution ! See you soon ?? Alessio
3
/5
★★★☆☆
Order received but delivery 2 weeks later
Guen77
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Answer from Petit-Fernand
Hi Guenaelle, Thank you for your comment and I'm sorry to read that you didn't receive your order although we shipped it within 48 hours. Unfortunately, we have to deal with the incompressible delays of La Poste 🙁 I'm delighted that you received your order! Have a lovely day, Zoé!
3
/5
★★★☆☆
Fast shipping, that's great, I put medium because I still find a little expensive for labels even visiting the site I found a little expensive other items.
Lydie Marini
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Answer from Petit-Fernand
Hello Lydie, thank you for your message! ? I hope you enjoyed your products! ??
3
/5
★★★☆☆
The labels are pretty, but horribly difficult to peel off!
Stéphanie Devigne
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for your comment, this is indeed not normal 🙁 I'll send you an email right away to find a solution. A very nice day to you, Zoé
3
/5
★★★☆☆
Fourth order and I'm disappointed the object labels are not all pre-cut and I can't get back the ones that aren't thermo-adhesive don't hold.
Amélie Courciat
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Answer from Petit-Fernand
Hi Amélie, Thank you for your comment, although I'm sorry to hear that you're having trouble with your labels. I'll send you an email right away so that we can find a solution together. A very nice day to you, Zoé
2
/5
★★☆☆☆
I'm not satisfied, because when I first washed them after sticking the labels on my child's clothes, they came off. Yet on your website you say that it's wash-resistant!
Sylvie Aureille
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Answer from Petit-Fernand
Hello Sylvie, Thank you for your comment, although I'm sorry to hear that you're having trouble with your labels. I'm sending you an email right now so that we can find a solution together. Have a lovely day, Zoé
3
/5
★★★☆☆
I used to be a die-hard fan, but this year I'm finding that the quality of the labels is not as good. Glue sticking out etc.
Muriel Espagnet Dxb
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Answer from Petit-Fernand
Hello Muriel, Thank you for your loyalty and your comment, which I'm sorry to read. I'll send you a private message right away so that we can find a solution together. A very nice day to you, Zoé
2
/5
★★☆☆☆
The labels don't stick well, and you have to press hard on the iron to get them to stick, at the risk of damaging the garment. And some came off in the very first wash (especially on socks)!
Lucie Rosenberg
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Answer from Petit-Fernand
Hello Lucie, Thank you for your comment, although I'm sorry to read that you're having trouble with your labels. I'm sending you an email right now so that we can find a solution together. Have a lovely day, Zoé
3
/5
★★★☆☆
The labels are very pretty, but don't stick very well to the objects.
Manon Hds
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Answer from Petit-Fernand
Hello Manon, Thank you for your comment 🙂 I'll send you a private message right away so that we can find a solution together. Have a lovely day, Zoé
3
/5
★★★☆☆
Gut, aber dieses Mal war das Heft nicht fest zusammen getackert. 5 Blätter waren lose. Etiketten sind aber gut.
Jalo
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Answer from Petit-Fernand
Guten Tag, Vielen Dank für Ihre Nachricht. Qualität und Kundenzufriedenheit sind für uns sehr wichtig. Das Problem, auf das Sie gestoßen sind, ist nicht üblich und wir bedauern dies. Wir werden diesen Fehler an unser Produktionsteam melden. Ich wünsche Ihnen einen schönen Tag, Sarah
3
/5
★★★☆☆
It took over a week to receive my labels.
Aurélie Polomé
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Answer from Petit-Fernand
Hello Aurélie, Thank you for your comment, although I am sorry to read that you have experienced delivery delays from our partner La Poste, although we shipped your order in less than 48 hours 🙁 I wish you a very nice day, Zoé
3
/5
★★★☆☆
Good service. Although the quality of the thermal labels has deteriorated compared to 4 years ago. They are thinner and tend to peel off (even when ironed at the correct temperature and time).
Laura
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Answer from Petit-Fernand
Hi Laura, Thank you for your message. I will forward your comment to our quality control service. Good afternoon, Montse.
3
/5
★★★☆☆
Good evening, very pleased with the labels and the speed with which they arrive. Thank you very much.
Sarah
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Answer from Petit-Fernand
Hello Sarah, We are delighted that you are satisfied with your order 🙂 Have a lovely day, Zoé
3
/5
★★★☆☆
I am very satisfied with the product. My average rating comes from the fact that for an order placed on August 6, I received the product on August 17. That seems like a very long time.
Claude
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Answer from Petit-Fernand
Hello Claude, Thank you for your comment and I am delighted that you are satisfied with your order. I'm sorry, however, that you have experienced delivery delays from our partner La Poste, even though we shipped your order in less than 24 hours 🙁 I wish you a very nice day, Zoé.
2
/5
★★☆☆☆
It's a long time to wait.
Maríajosé Navarrete Rosillo
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Answer from Petit-Fernand
Hello Maria Jose, I am sorry to hear that you have been waiting a while for your order. Indeed, we are working to improve our shipping times. Regards, Montse.
3
/5
★★★☆☆
Unfortunately, I did not receive a shipping confirmation or any information about when the parcel would arrive and with which delivery service. As a result, I wasn't at home and had to collect the parcel from the nearest parcel store. That was annoying! This should be introduced urgently, including a tracking number.
Christina
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Answer from Petit-Fernand
Hello Christina, Thank you for your message. We apologize for the delivery problem. We will pass this on to our forwarding agent. Furthermore, the satisfaction of our customers is very important to us. We will take your comments into consideration and try to improve this in the future. Have a nice day, Sarah
2
/5
★★☆☆☆
Usually I'm satisfied but here the personalized bag is tiny, for the price I'm very disappointed!!!! I'm not ready to order again !!!
Alix
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Answer from Petit-Fernand
Hello Alix, thank you for your message. We're sorry you're not satisfied? I've sent you an e-mail to get more information and find a solution for you!
2
/5
★★☆☆☆
Unfortunately, I didn't get it as ordered. Apparently this is only possible in writing. However, this was not communicated and therefore the nameplate does not look so nice.
Gabi P.
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Answer from Petit-Fernand
Hello, thank you for your message. We are sorry that the labels do not meet your expectations. We will send you an email to resolve this issue. Have a nice day, Sarah
3
/5
★★★☆☆
The gourd caps are not solid for the price... this is the 3rd one in less than a month!
Marie Guelennoc
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Answer from Petit-Fernand
Hello Marie, Thank you very much for your comment. I'm sorry you're having trouble with your gourd stoppers, so I'll send you a private message right away. Have a lovely day, Zoé
3
/5
★★★☆☆
The labels are very good and are better than I expected, but the water bottle I can not use it because it is for a three year old girl and it is very difficult to turn the nozzle to drink and the purpose for which I bought the bottle with the name is for school and I can not use it this year.
Esther Gorriz Hidalgo
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Answer from Petit-Fernand
Hi Esther, Thank you for your message. I am sorry to hear about the bottle. I recommend you to use it a little bit because the nozzle loosens with use 🙂 Regards, Montse.
3
/5
★★★☆☆
The presentation is pretty, and so are the labels, but unfortunately they don't last very long on the fabric, even when the instructions for use are followed.
Rachel Mathieu
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Answer from Petit-Fernand
Hi Rachel, Thank you for your comment, although I'm sorry to hear that you're having trouble with your labels. I'm sending you an email right now so that we can work together to find a solution. Have a lovely day, Zoé
2
/5
★★☆☆☆
Impossible to detach some labels that stuck to the paper. The labels are printed too close to the fold, which makes the job difficult.
Jennifer Dhv
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Answer from Petit-Fernand
Hello Jennifer, Thank you for your comment and I am very sorry that your labels are not representative of our usual quality. I will send you an email as soon as possible so that we can provide you with a satisfactory solution. Have a nice day, Zoé
3
/5
★★★☆☆
Unfortunately, the number of letters was not sufficient and shipping took a very long time. The stickers are otherwise very nice
Angela C.
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Answer from Petit-Fernand
Hello, thank you for your message. We have a limit of 15 characters per line. We ship from France and delivery to Germany can take up to 10 working days. We apologize for the delay. Have a nice day, Sarah
3
/5
★★★☆☆
Stickers very nice nothing to say but very long shipping. School started nicely and only then did I get my goods. More than 2 weeks wait.
Anonym
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Answer from Petit-Fernand
Hello, thank you for your message. We ship from France and delivery in Germany can take up to 10 working days. We apologize for the delay. Have a nice day, Sarah
2
/5
★★☆☆☆
The gluers do not match the gluers on the site
Maman
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Answer from Petit-Fernand
Hello, thank you for your comment. I am sorry that you are not satisfied with your order, I will send you an email as soon as possible so that we can find a solution together. Have a nice day, Zoé
3
/5
★★★☆☆
I am a regular user of this site and for the first time I had a problem with my order. The labels were stapled with the pouch. I've e-mailed the problem and am waiting for a reply. To be continued
Amel Lemonnier
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Answer from Petit-Fernand
Hello Amel, Thank you for your comment. It's not normal at all! I'll send you a message right away so that we can rectify this production error 🙂 A very nice day to you, Zoé
3
/5
★★★☆☆
Delivery too slow!
Laurence Midrez
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Answer from Petit-Fernand
Hello Laurence, Thank you for your order and your feedback? Our labels are produced and dispatched within 48 working hours and then handed over to the postal services for delivery. Delays for Belgium are indeed a little longer than for France, our workshops are in Bordeaux and your order has a long way to go before reaching you!?? Have a lovely day! Sarah