/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Unfortunately, the shipment was not successful. The product ordered (and duly paid for) never arrived at its destination.
Denise R.
Translated review
Answer from
Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I'm still waiting for my order after 14 days and no one has let me know anything yet
Rachele S.
Translated review
Answer from
Petit-Fernand
Dear Rachel, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I never received (after 3 weeks) the order despite urging. Very bad delivery service.
Silvia R.
Translated review
Answer from
Petit-Fernand
Dear Silvia, in the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I placed the order on Sept. 1 and until today nothing has arrived yet.??????
Tatiana C.
Translated review
Answer from
Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
Ordered and never arrived.
Bledar Z.
Translated review
Answer from
Petit-Fernand
Good morning, I hope in the meantime you have received it. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
What order? It disappeared -- never received. Bad service.
Alessandra S.
Translated review
Answer from
Petit-Fernand
Dear Alessandra, in the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I have not yet received the goods ordered
Deanna P.
Translated review
Answer from
Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
Never received my order
Claudia
Translated review
Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
Keep sending reminder to leave rating but I haven't received my goods yet
Michelle F.
Answer from
Petit-Fernand
Hello I am sorry you haven't receive your order. I have sent you an email. Xia
1/5
★☆☆☆☆
The delivery has not arrived. But, the money was transferred back, and has also arrived. I would order again at any time!
Kundin
Translated review
Answer from
Petit-Fernand
We are sorry that you had problems with the delivery. Please accept our apologies. Can you please confirm if you have received the refund?
1/5
★☆☆☆☆
I haven't received anything yet
Ilaria
Translated review
Answer from
Petit-Fernand
Good morning Ilaria, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
The package never arrived. I wrote to Customer Service and after three days they didn't even respond.
Raffa
Translated review
Answer from
Petit-Fernand
Good morning, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
Unfortunately, the order placed on August 31 has not yet arrived, so the rating can only be one star
Diana
Translated review
Answer from
Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
Hi the labels just come off after 1 washed. I did properly the instruction but its still come off. I am very disappointed.
Elizabeth A.
Answer from
Petit-Fernand
Hi, sorry the labels did not work for, I have send you an email to find a solution 🙂 Xia