/10
★★★★★
based on 125780 reviews published
★★★★★
based on 125780 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
They have yet to arrive, little seriousness in sending the package since they are necessary items for school. I would like to know where my shipment went
Rosario C.
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Answer from Petit-Fernand
Dear Customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I bought iron-on labels which, after one or two washes, no longer fit on the clothes. An email was sent and no reply, the least I can do is reply.
Barbara Teixeira
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I am waiting for the order, I placed it 21 days ago, I am not happy at all.
Georgina Borras Teixido
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, there is no 0 rating! Purchased labels on September 6 and as of today, September 21 never received! Customer service tells me to wait until Sept. 19 to hear back! It is clear that with the start of school I would need the labels as soon as possible (I was fine with the normal delivery time stated on the Site), but by now I have affixed more to my daughter's school supplies! To date no labels and no refund! Never again more than a negative experience ???????? UPDATE-UPDATE After about 4 months after my order and several email exchanges with customer service I received the product I ordered At least the customer service worked
Antonella
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry that the delivery timing, affected your experience with us. Please accept our sincere apologies. Sincerely, Laura
1
/5
★☆☆☆☆
I have been getting labels that are not mine and customer service is not responding
Jessica S.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Not at all satisfied with the product. Peels off at first wash.
Magali
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming off, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Very bad experience impossible to reach by phone the service I fight since August 30 to have the labels of my children very bad experience
Mellina
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I wouldn't know what to review.....I've been waiting for my order for two weeks....and haven't received anything yet!
Daniela
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
The labels are super nice, I loved the design. But the first garment I washed in a 20 degree program, the heat seal label came off. What a disappointment! As far as the items and slippers are concerned, so far no problems.
Gloria
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
WITNESSES. Package gone. Order placed on September 8. Never again I DISADVISE IT AT ALL.
Stefano
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
First order of August 28 and no news of whether it will arrive or why the delay. We are waiting for an explanation of why and/or refund of the money if it does not want to be delivered... And this after making a claim.
Moisès Xandri
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request to the good address as there was an error in this one. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The truth is that I am quite disappointed with you. I still haven't received my order, I have no answer from you and you don't give me my money back, nothing at all, I was very happy with you but because I still haven't received my stickers I'm very angry.
Virginia
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Very long time needed and afterwards; you never have peace because too much email comes from you
Samira H.
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Answer from Petit-Fernand
We apologize if you have had to wait for delivery and have received replies to your emails. You can unsubscribe from the newsletter to stop receiving emails.
1
/5
★☆☆☆☆
The labels do not withstand the tumble-dryer as indicated. They don't even withstand two washes at 30°. Very disappointed with the product.
Aurélie Léonet
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I have not yet received the goods
Francesco F.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I always received my order on time and was delighted with the quality of the stickers. This time I have had to file a claim. I made the purchase almost a month ago and have not received them.
David
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Hello, I've sent you an e-mail and I still haven't received a reply.
Vanessa Thienneau
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Answer from Petit-Fernand
Hello,? We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected].? Thank you for your understanding. Alessio
1
/5
★☆☆☆☆
Bad. It has been 20 days and nothing has arrived. They never responded to emails or phone calls.
Marilena
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Didn't get my order and no response from customer service
Gwenaëlle Molhan
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Answer from Petit-Fernand
We are sorry for the delay in responding to your request, as we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected].? Thank you for your understanding. ?beautiful day?. ?Alessio
1
/5
★☆☆☆☆
Good morning! I still have not received my order, I have written several emails and I have no answer.
Ingrid ávila Alarcón
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Almost 20 days have passed and the package still has not arrived.
B.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Unfortunately, I have not yet received the order placed on September 6 ?
Ghita B.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
After 20 days after ordering, the package has still not arrived, I doubt I will order from you again. You didn't even respond to my email asking for an explanation about the delay. Very bad
Gentile C.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I haven't received my order yet
Elisa T.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I never received my paid order and the customer service does not answer... This is simply theft...
Céline
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Answer from Petit-Fernand
Hello, We apologize for the delay in responding, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
This is the 2nd year that we have received the order very late. Specifically this year, we ordered it on August 29 and received it on September 16. The aesthetics of the stickers are very nice but I don't find it practical because of the delay.
Irene Morano
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
You sent me half of the labels ordered and paid for!!! I sent you 4 emails to which you never replied.
Liviana S.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Order never collected.
Audrey
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Hello The labels I received do not stick. Comma of 15 euros in the name of joly Angélique. I made 1 mail and a private mssage on facebook no news. It's been 6 years since I order never had the tour Cdlt
Angélique Joly
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming unstuck... We'll be happy to help you. If you need anything, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day! Alessio
1
/5
★☆☆☆☆
Labels my arrived
Martina I.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura