/10
★★★★★
based on 1358 reviews published
★★★★★
based on 1358 reviews published
Latest neutral customer reviews
2/5
★★☆☆☆
Delivery problem that I had paid extra for in order to have it within 48 hours. Delivery had to be rescheduled. On the other hand, good after-sales service
Jean-luc R.
purchased on 16/12/2024
Translated review
Answer from
Plant and Stories
Hello,
We're very sorry for the delay in delivery, especially after you chose the fast option.
We fully understand your disappointment and would have liked everything to have gone smoothly.
Unfortunately, once the parcel has been handed over to the carrier, we no longer have complete control over its delivery, but we are always available to help with any problems that may arise.
However, we'd like to thank you for your feedback on our after-sales service.
We make it a point of honor to be responsive and find solutions quickly when our customers encounter a problem.
If you have any questions or require further assistance, please do not hesitate to contact us. We'd be delighted to assist you.
A very pleasant day to you,
Thank you for your confidence,
The Plant and Stories team 🌿
We're very sorry for the delay in delivery, especially after you chose the fast option.
We fully understand your disappointment and would have liked everything to have gone smoothly.
Unfortunately, once the parcel has been handed over to the carrier, we no longer have complete control over its delivery, but we are always available to help with any problems that may arise.
However, we'd like to thank you for your feedback on our after-sales service.
We make it a point of honor to be responsive and find solutions quickly when our customers encounter a problem.
If you have any questions or require further assistance, please do not hesitate to contact us. We'd be delighted to assist you.
A very pleasant day to you,
Thank you for your confidence,
The Plant and Stories team 🌿
3/5
★★★☆☆
Shame about the price of delivery and the delays. Otherwise good products
Andrea R.
purchased on 14/03/2024
Translated review
Answer from
Plant and Stories
Hello Andrea,
Thank you for taking the time to share your experience with us 🙂
We're delighted to hear you enjoyed our products! 😊
We understand your disappointment with the shipping price.
We would like to remind you that delivery to a relay point is our most economical solution. What's more, we offer free shipping on all orders of €100 or more 🙂
We also take delivery times very seriously.
Your satisfaction is our priority, and we'll look into what happened to make sure it doesn't happen again.
Thank you again for your feedback, and we look forward to seeing you again very soon.
See you soon,
The Plant and Stories team 🌿
Thank you for taking the time to share your experience with us 🙂
We're delighted to hear you enjoyed our products! 😊
We understand your disappointment with the shipping price.
We would like to remind you that delivery to a relay point is our most economical solution. What's more, we offer free shipping on all orders of €100 or more 🙂
We also take delivery times very seriously.
Your satisfaction is our priority, and we'll look into what happened to make sure it doesn't happen again.
Thank you again for your feedback, and we look forward to seeing you again very soon.
See you soon,
The Plant and Stories team 🌿
3/5
★★★☆☆
R.AS
Frédéric F.
purchased on 10/02/2024
Translated review
Answer from
Plant and Stories
Hello Frédéric,
Many thanks for taking the time to share your experience with us! 🙂
We are absolutely delighted to hear that everything went well and that you are satisfied. Your positive feedback warms our hearts!
At Plant and Stories, your satisfaction is our top priority. If everything was perfect, we'd be delighted if you'd consider updating your review to 5 stars next time. 😊
Thank you again for your trust and loyalty. We look forward to seeing you again very soon!
See you soon,
The Plant and Stories team 🌿
Many thanks for taking the time to share your experience with us! 🙂
We are absolutely delighted to hear that everything went well and that you are satisfied. Your positive feedback warms our hearts!
At Plant and Stories, your satisfaction is our top priority. If everything was perfect, we'd be delighted if you'd consider updating your review to 5 stars next time. 😊
Thank you again for your trust and loyalty. We look forward to seeing you again very soon!
See you soon,
The Plant and Stories team 🌿
3/5
★★★☆☆
Hello. The packaging containing the pon was of poor quality and tore. The 2 packages. When I took the 1st one out of the package, everything spilled onto the floor. The 2nd also tore but I was able to anticipate the catastrophe.
Elena D.
purchased on 18/07/2023
Translated review
Answer from
Plant and Stories
Hello Elena,
First of all, we'd like to thank you for taking the time to leave a review of your experience.
We're sorry to hear that your bags of Lechuza Pon ripped during the shipment of your order. We understand how inconvenient this can be, and please accept our apologies for the inconvenience.
We'll be in touch by e-mail to offer you a discount code valid indefinitely on the Plant and Stories online store.
Your feedback is essential to help us identify areas for improvement in our service.
We will take your comments on the packaging of the Pon bags seriously, and will strive to optimize our packaging to avoid similar incidents in the future.
Customer satisfaction is our top priority, and we do our utmost to provide an impeccable shopping experience. Your trust in our store is precious, and we want to ensure that every order is delivered in perfect condition.
Thank you again for your constructive feedback, and we look forward to serving you again soon. If you need anything or have any other suggestions to share, please don't hesitate to contact us directly.
Best regards,
The Plant and Stories team
First of all, we'd like to thank you for taking the time to leave a review of your experience.
We're sorry to hear that your bags of Lechuza Pon ripped during the shipment of your order. We understand how inconvenient this can be, and please accept our apologies for the inconvenience.
We'll be in touch by e-mail to offer you a discount code valid indefinitely on the Plant and Stories online store.
Your feedback is essential to help us identify areas for improvement in our service.
We will take your comments on the packaging of the Pon bags seriously, and will strive to optimize our packaging to avoid similar incidents in the future.
Customer satisfaction is our top priority, and we do our utmost to provide an impeccable shopping experience. Your trust in our store is precious, and we want to ensure that every order is delivered in perfect condition.
Thank you again for your constructive feedback, and we look forward to serving you again soon. If you need anything or have any other suggestions to share, please don't hesitate to contact us directly.
Best regards,
The Plant and Stories team
3/5
★★★☆☆
Super satisfied with my package! Thank you so much 🙂 But a little downside, I thought it was a real shame that delivery was a bit expensive for a very small parcel.
Taïs B.
purchased on 26/02/2023
Translated review
Answer from
Plant and Stories
Thank you Taïs for your feedback 🙂
We completely understand that the price of delivery at the moment may seem high.
Unfortunately, in the current economic climate, it's very difficult, if not impossible, for a small company like ours not to give in to inflation... The price of transport has unfortunately skyrocketed in recent months. I want you to know that we are doing everything in our power to keep these increases under control. Thank you so much for your understanding and trust 🙂
The Plant and Stories team
We completely understand that the price of delivery at the moment may seem high.
Unfortunately, in the current economic climate, it's very difficult, if not impossible, for a small company like ours not to give in to inflation... The price of transport has unfortunately skyrocketed in recent months. I want you to know that we are doing everything in our power to keep these increases under control. Thank you so much for your understanding and trust 🙂
The Plant and Stories team
3/5
★★★☆☆
Magnificent plant, but unfortunately it arrived with two broken leaves out of three.... Probably a transport problem, hence my three stars. That won't stop me from recommending it all the same 😊
Guilhem D.
purchased on 27/11/2022
Translated review
Answer from
Plant and Stories
Thanks Guilhem for your feedback 🙂
We are sorry to hear that the plant arrived with damaged leaves.
We prepare each order carefully and delicately in order to avoid the plants suffering shocks during delivery. Unfortunately, despite our efforts, some deliveries are more eventful than others.
We sincerely apologize for this.
Please note that if your plants arrive damaged, you can contact our after-sales service here: [email protected] or directly by private message on our Instagram account @plantandstories.shop and a new shipment or a refund depending on the damage will be scheduled as soon as possible 🙂
Thanks again for your kindness
see you soon Plant and Stories team
We are sorry to hear that the plant arrived with damaged leaves.
We prepare each order carefully and delicately in order to avoid the plants suffering shocks during delivery. Unfortunately, despite our efforts, some deliveries are more eventful than others.
We sincerely apologize for this.
Please note that if your plants arrive damaged, you can contact our after-sales service here: [email protected] or directly by private message on our Instagram account @plantandstories.shop and a new shipment or a refund depending on the damage will be scheduled as soon as possible 🙂
Thanks again for your kindness
see you soon Plant and Stories team