9.7/10
★★★★★
based on 162 published reviews

Latest neutral customer reviews

3/5
★★★☆☆
The chest press arrived undamaged. Communication with the carrier worked well. The customer service is in France and is a disaster. I tried to change my order (additional items) and wrote to customer service in English and French. It took 5 weeks to get a reply and my order could not be changed.
Antonio T.
Antonio T.
purchased on 24/07/2024 
Translated review
Answer from Powertec
How do you do?
We are sorry, we had an internal problem. If you still need the 25mm BARB ADAPTERS, we will send them to you.
With kind regards,
Loic
2/5
★★☆☆☆
The order was well received. However, I was unpleasantly surprised to receive a promotion on the same equipment 15 days after my purchase. I complained to Powertec, who never bothered to reply.
Guy A.
Guy A.
purchased on 29/07/2024 
Translated review
3/5
★★★☆☆
Small problem with delivery address solved without difficulty Product conforms to order, speed of dispatch Good assessment of the site
Philippe F.
Philippe F.
purchased on 01/01/2024 
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Answer from Powertec
Thank you for your feedback. We have reported the complaint to our carrier and to our services, and this should not happen again in the future. Enjoy your machine, and we look forward to seeing you on our site.
3/5
★★★☆☆
I'm very satisfied with this company, which supplies quality equipment, in particular the Sissy squat, which I've just bought. However, at the time of ordering, Powertec was offering a 10% discount on the entire store, so I contacted one of their managers (Valérie), who told me that the discount did not cover this equipment, so I bought it at the "full" price. A few days after this purchase, I received a new e-mail asking me if I wanted to take advantage of the 10% discount on the purchase of this equipment, which was quite surprising. I replied that I did, and haven't heard back since. In my opinion, this is a damaging malfunction in the sales department and it's damaging the reputation of this company, which is why I'm only giving it 3 stars.
Jacques G T.
Jacques G T.
purchased on 17/04/2023 
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Answer from Powertec
Hello Mr. Tebib,
An automatic e-mail was mistakenly sent to some of our customers for an action we implemented in 2022, sorry for the inconvenience.
We offered you the discount but you had already placed an order.
We have therefore implemented a 10% discount on your account as of September 4, following your e-mail. This discount is valid on your next purchase and accessible on your account.
The validity of this discount has just been extended until November 30, 2023.
Sincerely
2/5
★★☆☆☆
I've written to you several times and sent you damage reports with photos. Unfortunately, I have had no reaction from you. I would like to ask you again to take care of the problem. I need you to repair the damage or give me a percentage discount. Unfortunately, no one is responding to my request.
Keywan A.
Keywan A.
purchased on 16/07/2023 
Translated review
2/5
★★☆☆☆
Some of the coli never arrived, customer service didn't want to know anything because I didn't open the coli within 48 hours (I was on vacation).
Tristan F.
Tristan F.
purchased on 08/03/2023 
Translated review
Answer from Powertec
Hello Tristan,
My colleague Valérie was waiting to hear back from you following a request for further information.
As we did not receive a reply from you, we assumed that you had found the missing product.
Please get back to my colleague by replying to her initial e-mail so that we can find a solution to your problem.
Best regards,
Loïc