/10
★★★★★
based on 3466 published reviews
★★★★★
based on 3466 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Customer service no problem responds quickly enough to mail ... On the other hand, shipping services could be much better. I'm waiting more than a month to receive a retro box 4'''and in my opinion, the amount should only be withdrawn when the package is sent.
Patrick R.
purchased on 17/06/2024
Translated review
1/5
★☆☆☆☆
The card is not working properly. I sent an email and got no response.
Roland R.
purchased on 06/04/2024
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1/5
★☆☆☆☆
Bah frankly disappointed. I bought a micro sd that doesn't work on my rasberry PI .... The service department asked me to do a lot of things when I had another sd that worked well on the rasberry with another software ... By dint of removing and putting back the sd and with the stress I dropped the sd which slipped under the floorboard.... In short, it was a real bummer (I'm not going to dismantle the floor for that .... Deg I just made carrot 100 balls!
Martin T.
purchased on 09/12/2023
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1/5
★☆☆☆☆
I ordered a hard drive from Boutique Retrogaming. The hard disk was very badly packed (a simple black film) and arrived defective. The same day I notified the after-sales service, which took 10 days to get back to me. Following a video showing the problem, I was authorized to return the faulty product at my own expense. With no news for a month, after a reminder, the after-sales service told me: "Your hard drive arrived in the workshop broken..., your hard drive is out of warranty, it will be returned to you within a week." I've paid 300 euros, received a faulty product and they're implying that I've damaged it, even though I reported it on the day I received it. Point to remember: they respond 1 time out of 10. You are responsible for faulty products, as the customer must be dishonest. The company is registered in Bulgaria, which allows them to behave as they please. For other customers, the CEC can help you initiate a complaint on a foreign site.
Benjamin F.
purchased on 04/09/2023
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Answer from
Retrogaming Console
Good evening, sorry for the inconvenience, we will refund everything, including the costs.
1/5
★☆☆☆☆
Order arrived very late Received console reconditioned and does not work properly (sound that works from time to time and crashes from time to time)
Kouider B.
purchased on 07/08/2023
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1/5
★☆☆☆☆
Order placed on July 27: I was supposed to be delivered to my vacation destination in a few days 3 to 5 and no news from them! I had to follow them up with 4 or 5 emails to be sure of being delivered before leaving again, and always got replies 2 days late! In the end, I was treated like a gentleman and almost insulted, even though they don't know how to respect the delivery times indicated and reply on time. They simply cancelled my order. Not at all professional.
Helene/frederic D.
purchased on 27/07/2023
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1/5
★☆☆☆☆
Very Very Disappointed. I have a memory card for Steamdeck with 54000 games and it didn't work. I sent it back for exchange so now I'm waiting.
Hervé D.
purchased on 08/07/2023
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Answer from
Retrogaming Console
We're sorry you've had a problem with your purchase, but we hope everything's working fine now that you've received it.
1/5
★☆☆☆☆
Delivery error
Benjamin V.
purchased on 25/04/2023
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1/5
★☆☆☆☆
1 month and 30 days. That's how long the service has been working. And since nothing. Black screen at startup. The customer service is still listening and working hard to try to find a solution. But nothing concrete. I can't recommend the retrogaming store or the service offered. When it works it's nice, but when it doesn't it's very frustrating and a big waste of time and money. I am still waiting for a solution after my purchase .... Beware of future buyers. You can spend a lot of money and end up with nothing. This is my case.
Christophe A.
purchased on 30/06/2022
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1/5
★☆☆☆☆
I made 2 separate orders. For one, no problem and I am very satisfied with the product. For the other, the package was not delivered and the store has done nothing to correct the situation for almost 3 months.
Laurent L.
purchased on 29/03/2022
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1/5
★☆☆☆☆
Hello I give a star because I have not put zero here I ordered a hard drive volume 1 ps2 I have a retro box 2 tera model Asus which is no longer manufactured apparently the concern it works here I warned the sav that said send a video to see the problem what I did not do well after several emails I am told that I am not collaborative I am a customer for a little while with them but I asked a refund of the product sold to 199.98 euros with postage and to tell me that I am impatient in the strict sense that I do not mind I was always told the customer and king after several reminders from me I receive the correct return form to return the product what I did last week arrives at the address indicated the 25.05.2022 by mondial relay to finish the messages don't worry stop freaking out we'll pay you I to finish no one spoke to me as you did I am a family man and my father I never spoke like that it's called respect ps I expect a less negative return I'm not perfect and you either you work with many passionate gamers so I do not understand behavior that I find for some time here and finally no insults I remained polite firm for the mails what is not the case cordially
Alexandre J.
purchased on 30/04/2022
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Answer from
Retrogaming Console
Refund received? If so it would be nice to remove this notice, thanks 🙂
1/5
★☆☆☆☆
Console well received but nothing works very disappointed
Sébastien D.
purchased on 13/05/2022
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Answer from
Retrogaming Console
I'd be surprised. What console do you have, maybe we can help you fix it?
1/5
★☆☆☆☆
Disappointed with the customer experience.... No contact by phone possible. I bought a console for 250€ when the day before it was still 200€.... And this same console goes back to 200€ a few days after my purchase.... So not very happy
Olivier J.
purchased on 13/05/2022
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Answer from
Retrogaming Console
Hello Olivier, our customer service is well and truly accessible by phone, as well as by email and messenger.
1/5
★☆☆☆☆
I received my console but there are no games. The sd card is missing. I paid extra to get the games and nothing.
Thierry A.
purchased on 16/04/2022
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Answer from
Retrogaming Console
Hello,
Did you find the SD card? Is it normally in the console box?
Did you find the SD card? Is it normally in the console box?
1/5
★☆☆☆☆
Not much to say about the delivery and the condition of the material. Everything is OK. Unfortunately, once the machine is in hand, it is a big disappointment! Many games don't work! I bought a retro console some time ago and it's exactly the same result. The same games that don't work! Very very disappointing for the price!!!
Cédric F.
purchased on 04/04/2022
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Answer from
Retrogaming Console
Hi, what console do you have, maybe we can help you sort this out?
1/5
★☆☆☆☆
Company to avoid. Package never received never refunded Scam I reported on the palteforme of the ministry and throw all the information related to the site = contact mail, false address in Dunkirk and so on ... Thank you for doing the same .
Thomas R.
purchased on 08/07/2021
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1/5
★☆☆☆☆
I ordered an item with additional shipping costs in 72 hours. I received my order almost 1 month later and despite my request I have not received my refund.
Soraya C.
purchased on 26/01/2022
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1/5
★☆☆☆☆
*** TO AVOID / SCAM *** Order delivered within 1 month incomplete and not functional
Jean-samuel R.
purchased on 22/01/2022
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1/5
★☆☆☆☆
No way to get an answer to the mails sent, no sound other than through the jack of the thing, some games work but the commands are not recognized.
Marc B.
purchased on 28/12/2021
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1/5
★☆☆☆☆
Hello, my opinion will be seen quickly. Order received almost two months later, and already problems after three days impossible to load the games Neo Geo and two connect a Bluetooth controller. Then I now have the console that puts a load is impossible to open the home menu. I have contacted customer service and no one has answered me so I will put a lawyer if within three days no one answers me
Steeve M.
purchased on 19/12/2021
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1/5
★☆☆☆☆
The advertisement speaks of ultra fast delivery when in reality the delay exceeds 1 month of waiting When opening the package the console does not work The return costs must be advanced by the customer
Jérôme B.
purchased on 20/12/2021
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1/5
★☆☆☆☆
Null!!!! A scam . I ordered an Argon 512go console, I received it out of time (3 months later), dysfunctions of the games, no after sales service!!!! My console is currently under repair since November 07! I played only once!!!!
Sebastien M.
purchased on 18/08/2021
Translated review
1/5
★☆☆☆☆
I received my package 28 days after ordering when it was noted 7 days for manufacturing and 3 days for delivery! I've been using it for a while now and it's not working! The remote control doesn't work with the games and the console doesn't have a switch, so every time I want to play I have to unplug and plug it in again! I can't leave the console in my TV cabinet which has the plugs behind! I can't recommend this console at all!
Fabrice R.
purchased on 23/11/2021
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1/5
★☆☆☆☆
I'm not sure what the quality of the product is, I still haven't received any information on the manufacturing delay and the worst thing is that for an object of this price, you use the worst carrier that exists. Fedex. At the time I'm writing these words, the parcel should have arrived but it is as usual with this carrier, impossible to know where it is. If you want to manufacture elsewhere than in France, at least have the decency to use a carrier that does not have the worst reputation in the world.
Ludovic L.
purchased on 07/10/2021
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1/5
★☆☆☆☆
Ordered on August 25 Received on November 3 Look for the error
Didier G.
purchased on 25/08/2021
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1/5
★☆☆☆☆
Many dreams... Hardware that does not follow the dream offered for sale. More than 50000 games according to the advertisement! The reality is different. More than 30000 games don't work and the console functions don't work either... I'm still waiting for a call back to propose a solution... more than 6 months of waiting and still no solution... I don't recommend this site.
Fabrice B.
purchased on 06/07/2021
Translated review
Answer from
Retrogaming Console
Hello,
Could you please contact us by email so that we can find a solution?
[email protected]
Thank you and have a nice day;
Could you please contact us by email so that we can find a solution?
[email protected]
Thank you and have a nice day;
1/5
★☆☆☆☆
Package received late, hard drive and usb key not conforming to the photos..... of a ridiculous level of quality compared to what I was supposed to receive, deceitful salesman with his photos, chocolates in the box (nice) but which melted..... in short disappointed, received before leaving on holiday I could not return it, still in its box so much that I find it shameful.... I don't recommend this shop, and they are going to contact me again so that I change my mind.
Mikaël T.
purchased on 01/07/2021
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1/5
★☆☆☆☆
The items offered are not finished and do not work. I ordered Retrobox+DD 4to which I returned. The proposal was to fix the problem, an access to my personal computer (which according to the person I had by mail (I have the evidence) intervened daily to correct the bugs ? (to think about). The refund within 14 days? I've been waiting for 1 month. Company in financial difficulty because not able to respect its own conditions of sale. To be avoided. I'm going to contact the DGCCRF (the competition and fraud department). Not worth it (I wouldn't have put any star), yet on paper it's fantastic! Decu
Marc R.
purchased on 10/08/2021
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1/5
★☆☆☆☆
6Tb hard drive expected since July 2021! Sent a first time defective, I was forced to send it back for exchange... We arrive in November and still no return but promises, always promises! I think I made a bad choice! I have lost almost 400 euros but I will not stop there. Be careful when you order from them...
Olivier M.
Translated review
1/5
★☆☆☆☆
Too long, and 1 month later I'm still not reimbursed.
Stephane F.
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