/10
★★★★★
based on 657 reviews published
★★★★★
based on 657 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I ordered my pair of shoes by referring to the size guide on the website. In the end, the shoes were too big. The shipping costs for the order were already high (5€), but I had to pay 10€ to return the pair that was too big. I didn't dare to try another order since the previous one had already cost me 15€ for nothing. If you could find contracts with delivery providers, it would surely be better.
Célia C.
purchased on 13/03/2025
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3
/5
★★★☆☆
Irregular fitting
Anne C.
purchased on 23/01/2025
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2
/5
★★☆☆☆
There's no way I'm going to get another size like that in exchange.
Nadine M.
purchased on 01/02/2025
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3
/5
★★★☆☆
I am very happy as usual with the quality of the product, but I did not like the fact that in the event of a wrong size, the cost of returning the item would be borne entirely by the customer.
Adrian F.
purchased on 29/01/2025
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3
/5
★★★☆☆
The open clogs, admittedly bought on sale, have a shape ill-suited to slipping on, the material is not very malleable and has taken a bad shape in the packaging box. Not usual for the brand's products.
Bernard F.
purchased on 22/01/2025
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3
/5
★★★☆☆
Shipping costs too high. Return procedure not up to current standards.
Antoine D.
purchased on 10/12/2024
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3
/5
★★★☆☆
Fast delivery. The clogs are relatively expensive, in the high range compared to other brands. But with my criteria (clogs that you can put on without your hands, but that are still slightly raised so that mud doesn't get into your heels, and with cleated soles) the choice is really limited. In use, they're not so great: a sole on the inside that I removed the first time I used them (frankly, this sole is a joke, what's it good for?), the inside doesn't slip at all when you put the clogs on, which is a pain when you've got your hands full and you want to get things done quickly, and the sole material slips on the flagstones in my garden, bordering on dangerous. It remains to be seen whether they'll last or tear.
David G.
purchased on 07/12/2024
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3
/5
★★★☆☆
I took a size one point larger than my usual size and the boot is indeed bigger than my foot. Despite this, I'm having a lot of trouble putting it on, as the instep opening is too tight.
Claude E.
purchased on 03/12/2024
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3
/5
★★★☆☆
I hope the last boots I bought will be more resistant than the ones I bought 1 year ago, which cracked quickly.
Anne-marie R.
purchased on 30/11/2024
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2
/5
★★☆☆☆
Very good quality products
Corinne G.
purchased on 09/09/2024
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3
/5
★★★☆☆
I ordered two pairs of garden clogs in different sizes, for different people, and received both pairs in a single box with, of course, only one product information leaflet. Gifts planned for Christmas, hence my embarrassment. Complaint unanswered.
Chantal D.
purchased on 28/11/2023
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3
/5
★★★☆☆
The sizes don't match i had to send back for an exchange at my expense and no contact with the site
Sylvie P.
purchased on 13/02/2024
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3
/5
★★★☆☆
Too bad that exchanges for a pair of clogs that are too small are not covered. The exchange cost me 11€.
Aurore C.
purchased on 02/05/2024
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3
/5
★★★☆☆
I ordered 2 pairs in size 40. One pair fits perfectly, while the other pair is more like a size 39 displayed 40. As a result, I had to give them to someone as I had exceeded the return date...
Céline B.
purchased on 09/04/2024
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3
/5
★★★☆☆
Very disappointed to have bought a product made in China...
Acheteur Vérifié A.
purchased on 15/07/2022
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2
/5
★★☆☆☆
I decided not to order several items at once (I wanted 6), as the shipping costs add up! So it's not at all interesting to order according to your desires or promotions; the site is designed to order only 'the' pair you need... a pity, especially as the offer is large, and the products not available at the local retailer...
Acheteur Vérifié A.
purchased on 04/05/2022
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Answer from Rouchette
Hello, We're sorry to hear that you haven't been able to find what you're looking for on our website. We would like to confirm that shipping costs are not cumulative, they are fixed costs (except for certain specific destinations, customs fees, etc.). Please contact our customer service department: [email protected] to report your situation. We hope to see you again on our site and look forward to hearing from you, the Rouchette team.
2
/5
★★☆☆☆
The information on the website concerning the item is misleading. In essence:"the clogs are large and we advise you to take the size below your usual size" which led me to choose the wrong size. The problem was that I had to pay for the return shipping costs for the exchange, which significantly increased the price of the clogs! Of course, I complained about this inconsistency and all I was offered was a refund of the shipping costs on a future purchase! I'm really not satisfied. There will be no next purchase.
Acheteur Vérifié A.
purchased on 08/01/2022
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Answer from Rouchette
Hello, we are sorry to read that you were not satisfied with this experience. You were right to contact our customer service department to give us your feedback. This model does run a little large, so we recommend that you take the next size up. There's also our size guide to help you in your choice, we do our utmost to guide you during your purchase. As mentioned in our FAQ, you are responsible for return shipping costs. We've taken care of the shipping costs for the new size and, as you said, we've offered to take care of the shipping costs for your next purchase. If you have any further questions or requests, please do not hesitate to contact our customer service department. We will do our utmost to meet your expectations and hope that our product will convince you to place your trust in our brand.
3
/5
★★★☆☆
The boots are well made and the delivery was fast, but they are slightly too small and not wide enough at the top for the pants to fit easily, despite the fact that I took a size 43 for my size 42.5.
Acheteur Vérifié A.
purchased on 04/12/2021
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