★★★★★
based on 3293 reviews published
Latest neutral customer reviews
It's a real shame that the wool colors are so different from those on the screen and especially from those on the color card. Could you add the Pantone reference (for example) to avoid disappointments? And above all to improve the quality of your color card. Thank you
As stated in the color card description: This card has been printed with great care, however there may be slight differences between the color representation and reality.
The display of colors on computers depends very much on the quality of the screen. Furthermore, despite our best efforts, it is impossible for a paper printout to accurately reflect the actual material and appearance of the threads. We used to have cards with samples of the real wires, but they became so expensive to manufacture that we had to abandon them.
Best regards,
Maison Sajou
Everything is perfect except for the lack of paper instructions, which is still easier to consult than a computer screen. I think this will limit my box orders in the future.
As CLEARLY explained in the product description, there are no paper explanations in order to limit costs and offer attractive prices. All embroidery stitches are explained on video, and we don't see how we could put videos on paper. Our embroidery boxes are a great success, and for a long time now you've been the first to make this kind of comment.
Should you wish to return your box, please do not hesitate to contact us. They're in limited supply, so another customer will be delighted to be able to buy it.
Thank you for your order.
Best regards.
Maison Sajou
A pretty box that can be completed with white thread, small buttons etc. and it will be perfect.
So far everything seems perfect, but I'm waiting for the first of December to see what's in it. The people who answer the phone are very friendly. Thank you
I bought the glazed linen thread color chart. I was disappointed because I expected to receive real samples and not just a print. As a result, it's impossible to see the actual size and color of the threads. It's like looking at the color chart on the website, which is a shame.
We're sorry you're disappointed.
However, it seems that you did not read the description correctly, the title of this product clearly indicates that it is a printed color chart:
Fil Au Chinois nuancier 23 coloris imprimés
We remain at your disposal.
Yours faithfully
Maison Sajou
I ordered fabric on 2/6/23 at a price of €17.60. I placed a second order on 10/7/23, as I was short of fabric to finish my project. The price was €22, some thirty days later! About a 30% increase! The little free trinkets in the package don't make up for my dissatisfaction.
I received a set, nothing to do with the description of the article..."setS à découper" very disappointed...
For my next orders, I want to go through the same channel I went through before. By phone. The site only allows me to choose and not to order.
Order not complete
Big delay in delivery for no apparent reason, requiring my intervention with Sajou by telephone to ask for explanations.
Expensive price
Me dijeron que revisaría lo del IVA, porque en Canarias no hay y por normativa Euro no me lo pueden cobrar. They told me I'd check the VAT, because there isn't any in the Canary Islands and because of European regulations they can't bill me.
Delivery a little long, too bad because beautiful merchandise
Good enough. Speed.....
Bravo for your site! it's very well done. Bravo also for your delivery, fast and efficient. On the other hand, the color card doesn't fit at all (otherwise I'd have given it a 5).
Perhaps a little too much information to find or retrieve what you're looking for.
Everything is fine except the site.
Nice but very expensive for items just different from the mainstream. Pretty but everything seems to be miniature like some items sold elsewhere.
Prices too high even for these lovely items.
Perfect order management and very efficient shipping
Reliable site. The only drawback is that there's no offer to send by recorded delivery, so you have to use Colissimo for 3 spools of thread!
Even with a thread reference, it's hard to find the article on the site.
I really like the products but I had a lot of trouble placing my order on the site, especially the payment. By the time I managed to pay, the selected products were no longer available.
It's not always clear about the different products
Limited stock therefore limited choice Fairly fast delivery Happy holidays
Correct delivery
Overall, I'm satisfied. Too bad the coupon wasn't what I wanted.
Sometimes a little hard to find your way around
Unclear
A little disappointed
Not always very intuitive
I have received my order. However, as your site presents the wire of the 100-meter N°50 spools as being the same as that of the 400-meter N°40 spools, I'm disappointed because, with a magnifying glass (and in use), they are different: the N°50 is thinner, which would be normal if you consider the numbers.
Site not very intuitive
I received all my order, however the gift promised and chosen " crayon sajou" according to the amount of the order, was not in the package but appears on the invoice ... too bad
Sometimes it's hard to find the product you're looking for.
Difficult to find when paying
Very difficult when you're a sewing beginner, the photos are really not contractual.
I'm a little disappointed with the quality of the scissors, the blades are out of line, considering the price.....
Well delivered, but the order was different
The design is magnificent and the final result will certainly live up to my expectations, but the practical aspect is totally neglected. The correspondences between threads, not numbered, colors and symbols or colors on the diagram are almost impossible to find, which led me to modify the colors used and to repurchase other threads, from another supplier and thus of another quality and appearance. For the remainder, no problem of delivery or other. Jdm