/10
★★★★★
based on 2627 published reviews
★★★★★
based on 2627 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Everything is perfect except for the lack of paper instructions, which is still easier to consult than a computer screen. I think this will limit my box orders in the future.
Gisèle E.
purchased on 23/02/2024
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Answer from
Maison SAJOU
Dear Madam,
As CLEARLY explained in the product description, there are no paper explanations in order to limit costs and offer attractive prices. All embroidery stitches are explained on video, and we don't see how we could put videos on paper. Our embroidery boxes are a great success, and for a long time now you've been the first to make this kind of comment.
Should you wish to return your box, please do not hesitate to contact us. They're in limited supply, so another customer will be delighted to be able to buy it.
Thank you for your order.
Best regards.
Maison Sajou
As CLEARLY explained in the product description, there are no paper explanations in order to limit costs and offer attractive prices. All embroidery stitches are explained on video, and we don't see how we could put videos on paper. Our embroidery boxes are a great success, and for a long time now you've been the first to make this kind of comment.
Should you wish to return your box, please do not hesitate to contact us. They're in limited supply, so another customer will be delighted to be able to buy it.
Thank you for your order.
Best regards.
Maison Sajou
3/5
★★★☆☆
A pretty box that can be completed with white thread, small buttons etc. and it will be perfect.
Nathalie G.
purchased on 31/10/2023
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3/5
★★★☆☆
So far everything seems perfect, but I'm waiting for the first of December to see what's in it. The people who answer the phone are very friendly. Thank you
Martine G.
purchased on 24/10/2023
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2/5
★★☆☆☆
I bought the glazed linen thread color chart. I was disappointed because I expected to receive real samples and not just a print. As a result, it's impossible to see the actual size and color of the threads. It's like looking at the color chart on the website, which is a shame.
Aurélie V.
purchased on 15/09/2023
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Answer from
Maison SAJOU
Hello, Madam,
We're sorry you're disappointed.
However, it seems that you did not read the description correctly, the title of this product clearly indicates that it is a printed color chart:
Fil Au Chinois nuancier 23 coloris imprimés
We remain at your disposal.
Yours faithfully
Maison Sajou
We're sorry you're disappointed.
However, it seems that you did not read the description correctly, the title of this product clearly indicates that it is a printed color chart:
Fil Au Chinois nuancier 23 coloris imprimés
We remain at your disposal.
Yours faithfully
Maison Sajou
3/5
★★★☆☆
I ordered fabric on 2/6/23 at a price of €17.60. I placed a second order on 10/7/23, as I was short of fabric to finish my project. The price was €22, some thirty days later! About a 30% increase! The little free trinkets in the package don't make up for my dissatisfaction.
Annette C.
purchased on 10/07/2023
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2/5
★★☆☆☆
I received a set, nothing to do with the description of the article..."setS à découper" very disappointed...
Frédérique P.
purchased on 22/03/2023
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3/5
★★★☆☆
For my next orders, I want to go through the same channel I went through before. By phone. The site only allows me to choose and not to order.
Edwigne P.
purchased on 17/01/2023
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3/5
★★★☆☆
Order not complete
Chantal C.
purchased on 13/10/2022
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Answer from
Maison SAJOU
Good evening Madam, We have just replied to the question about the pair of scissors missing from your embroidery box. As already indicated, it will be sent tomorrow in an envelope. Best regards, Maison Sajou
3/5
★★★☆☆
Big delay in delivery for no apparent reason, requiring my intervention with Sajou by telephone to ask for explanations.
Mara Christine M.
purchased on 22/05/2022
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3/5
★★★☆☆
Expensive price
Vera R.
purchased on 14/04/2022
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3/5
★★★☆☆
Me dijeron que revisaría lo del IVA, porque en Canarias no hay y por normativa Euro no me lo pueden cobrar. They told me I'd check the VAT, because there isn't any in the Canary Islands and because of European regulations they can't bill me.
Pablo R.
purchased on 25/02/2022
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3/5
★★★☆☆
Delivery a little long, too bad because beautiful merchandise
Acheteur Vérifié
purchased on 12/01/2022
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3/5
★★★☆☆
Good enough. Speed.....
Acheteur Vérifié
purchased on 02/01/2022
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3/5
★★★☆☆
Bravo for your site! it's very well done. Bravo also for your delivery, fast and efficient. On the other hand, the color card doesn't fit at all (otherwise I'd have given it a 5).
Acheteur Vérifié
purchased on 26/12/2021
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3/5
★★★☆☆
Perhaps a little too much information to find or retrieve what you're looking for.
Acheteur Vérifié
purchased on 01/12/2021
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3/5
★★★☆☆
Everything is fine except the site.
Acheteur Vérifié
purchased on 30/10/2021
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2/5
★★☆☆☆
Nice but very expensive for items just different from the mainstream. Pretty but everything seems to be miniature like some items sold elsewhere.
Acheteur Vérifié
purchased on 02/10/2021
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3/5
★★★☆☆
Prices too high even for these lovely items.
Acheteur Vérifié
purchased on 03/08/2021
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3/5
★★★☆☆
Perfect order management and very efficient shipping
Acheteur Vérifié
purchased on 18/05/2021
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3/5
★★★☆☆
Reliable site.
The only drawback is that there's no offer to send by recorded delivery, so you have to use Colissimo for 3 spools of thread!
Acheteur Vérifié
purchased on 20/04/2021
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Answer from
Maison SAJOU
Hello Madam, we can send your order by recorded delivery. But only for flat items. La Poste does not allow us to send coils by letter. In their opinion, they are too thick to be sent in envelopes. Thank you for your order.
2/5
★★☆☆☆
Even with a thread reference, it's hard to find the article on the site.
Acheteur Vérifié
purchased on 08/03/2021
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3/5
★★★☆☆
I really like the products but I had a lot of trouble placing my order on the site, especially the payment. By the time I managed to pay, the selected products were no longer available.
Acheteur Vérifié
purchased on 29/01/2021
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3/5
★★★☆☆
It's not always clear about the different products
Acheteur Vérifié
purchased on 28/01/2021
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3/5
★★★☆☆
Limited stock therefore limited choice Fairly fast delivery Happy holidays
Acheteur Vérifié
purchased on 12/12/2020
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3/5
★★★☆☆
Correct delivery
Acheteur Vérifié
purchased on 30/11/2020
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3/5
★★★☆☆
Overall, I'm satisfied. Too bad the coupon wasn't what I wanted.
Acheteur Vérifié
purchased on 22/11/2020
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3/5
★★★☆☆
Sometimes a little hard to find your way around
Acheteur Vérifié
purchased on 27/11/2020
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2/5
★★☆☆☆
Unclear
Acheteur Vérifié
purchased on 27/11/2020
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3/5
★★★☆☆
A little disappointed
Acheteur Vérifié
purchased on 16/11/2020
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3/5
★★★☆☆
Not always very intuitive
Acheteur Vérifié
purchased on 12/11/2020
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2/5
★★☆☆☆
I have received my order. However, as your site presents the wire of the 100-meter N°50 spools as being the same as that of the 400-meter N°40 spools, I'm disappointed because, with a magnifying glass (and in use), they are different: the N°50 is thinner, which would be normal if you consider the numbers.
Acheteur Vérifié
purchased on 05/08/2020
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3/5
★★★☆☆
Site not very intuitive
Acheteur Vérifié
purchased on 27/07/2020
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3/5
★★★☆☆
I received all my order, however the gift promised and chosen " crayon sajou" according to the amount of the order, was not in the package but appears on the invoice ... too bad
Acheteur Vérifié
purchased on 21/07/2020
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3/5
★★★☆☆
Sometimes it's hard to find the product you're looking for.
Acheteur Vérifié
purchased on 01/07/2020
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3/5
★★★☆☆
Difficult to find when paying
Acheteur Vérifié
purchased on 22/06/2020
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3/5
★★★☆☆
Very difficult when you're a sewing beginner, the photos are really not contractual.
Acheteur Vérifié
purchased on 08/05/2020
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3/5
★★★☆☆
I'm a little disappointed with the quality of the scissors, the blades are out of line, considering the price.....
Acheteur Vérifié
purchased on 01/05/2020
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3/5
★★★☆☆
Well delivered, but the order was different
Acheteur Vérifié
purchased on 11/02/2020
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3/5
★★★☆☆
The design is magnificent and the final result will certainly live up to my expectations, but the practical aspect is totally neglected. The correspondences between threads, not numbered, colors and symbols or colors on the diagram are almost impossible to find, which led me to modify the colors used and to repurchase other threads, from another supplier and thus of another quality and appearance. For the remainder, no problem of delivery or other. Jdm
Acheteur Vérifié
purchased on 06/01/2020
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3/5
★★★☆☆
Not always easy to find products
Acheteur Vérifié
purchased on 02/02/2020
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3/5
★★★☆☆
Good overall but high shipping costs
Acheteur Vérifié
purchased on 31/07/2019
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3/5
★★★☆☆
Not easy to find what you're looking for. Image skips and you have to search again.
Acheteur Vérifié
purchased on 16/06/2019
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3/5
★★★☆☆
Hard to change my password (forgotten!). I almost gave up! On the other hand, great delivery time! neat parcel; very nice little gift!
Acheteur Vérifié
purchased on 21/05/2019
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3/5
★★★☆☆
Fast reception of the order...Threads of beautiful quality ...disappointment because the promised gift does not appear in the parcel..Products which are relatively expensive .
Acheteur Vérifié
purchased on 29/05/2019
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3/5
★★★☆☆
Too big
Acheteur Vérifié
purchased on 12/03/2019
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3/5
★★★☆☆
Product renewal, new products
Acheteur Vérifié
purchased on 18/02/2019
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3/5
★★★☆☆
I have already expressed this in 2
Acheteur Vérifié
purchased on 03/06/2018
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3/5
★★★☆☆
This site took a very long time to ship my order.
Acheteur Vérifié
purchased on 14/03/2018
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2/5
★★☆☆☆
I was a little disappointed, because I had ordered 40 white glacé linen thread and instead I got polyester cordonnet thread. It's certainly a small mistake on your part, but it doesn't encourage me to order from you again.
Otherwise fast delivery.
Acheteur Vérifié
purchased on 01/03/2018
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3/5
★★★☆☆
Correct Only "bemol" delivery time a little long (4 days) compared to other sites...
Acheteur Vérifié
purchased on 08/01/2018
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3/5
★★★☆☆
Fast delivery despite the festive season. Browsability to be improved: I had trouble finding one of the items I'd already seen on the site: too bad, I almost ordered elsewhere!
Acheteur Vérifié
purchased on 26/12/2017
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3/5
★★★☆☆
Outdated interface ergonomics
Acheteur Vérifié
purchased on 09/11/2017
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3/5
★★★☆☆
We were obliged to write a cheque, but payment by credit card could not be made, so delivery was delayed.
Acheteur Vérifié
purchased on 27/10/2017
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Answer from
Maison SAJOU
Hello Madam, We are very sorry that you were unable to pay by credit card, but please be assured that our site is not at fault. We receive many credit card payments every day from all over the world. However, it is true that some bank platforms can cause problems, as these are the responsibility of the banks themselves. If you had contacted us, we could have taken your payment by telephone. Please do not hesitate to do so for a future order. Yours sincerely, Maison Sajou
3/5
★★★☆☆
Horrendously expensive shipping !!!!
I placed an order to try the canvas, but I'll really have to be a fan of this canvas to do it again.
Acheteur Vérifié
purchased on 08/10/2017
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2/5
★★☆☆☆
I ordered a 35 cm fabric coupon; I received a coupon varying from 21 to 27cm!!!! it's missed for my 30 cm curtain border; received very quickly;
Acheteur Vérifié
purchased on 06/09/2017
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Answer from
Maison SAJOU
Dear Madam, You should have contacted us to let us know about the problem. There may have been an error during shipment. We are checking and will get back to you as soon as possible. Yours truly, Maison Sajou
3/5
★★★☆☆
Not very flexible if billing address different from delivery address
Acheteur Vérifié
purchased on 30/06/2017
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3/5
★★★☆☆
The site is a bit messy, and it's hard to find the items you need.
Acheteur Vérifié
purchased on 21/03/2017
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2/5
★★☆☆☆
Very disappointed by the presentation. I received a parcel in which the small cotton lace cocoons were loose, but I had ordered twelve, just the number that would fit in a small Sajou cocoon box. I can understand that the box has a price, but then maybe the option should be added: "with or without box", especially since when you buy an assortment it comes in a box. Now I have twelve little cocoons that I don't know how to store. When you see or think of Sajou, you imagine fine haberdashery, a meticulous environment. In the parcel I received gifts that I consider useless and I would have preferred to pay extra, not to have these gifts of which I will do nothing (my postcards I embroider myself as well as the letters) but to have my cocoons of threads well arranged. I'm not sure I'll be ordering again and I'm going to pass on the news to my club, where Sajou haberdashery was very popular, so that other people won't be disappointed in turn (my order included two fabric coupons and my cocoons were buried in the middle of it all). Big, big disappointment on opening the package and a bad note.
Acheteur Vérifié
purchased on 29/01/2017
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Answer from
Maison SAJOU
Dear Madam, Cocoons sold individually do not come in any special packaging, and fortunately for our environment!
Having said that, if you'd liked a box, it would have been extremely easy for you to let us know in the field reserved for messages about orders. But you didn't ask us. We do our utmost to satisfy our customers but, forgive us, we don't (yet) have the power of divination... Nevertheless, we're sending you a box today in an envelope. As for the little gifts we offer with orders, you have every right not to appreciate them, but you're one of the rare ones in this case. You will understand that, given the number of orders we process every day, we are obliged to have operating rules that apply to all orders, otherwise it would be unmanageable. Yours sincerely, Maison Sajou
Having said that, if you'd liked a box, it would have been extremely easy for you to let us know in the field reserved for messages about orders. But you didn't ask us. We do our utmost to satisfy our customers but, forgive us, we don't (yet) have the power of divination... Nevertheless, we're sending you a box today in an envelope. As for the little gifts we offer with orders, you have every right not to appreciate them, but you're one of the rare ones in this case. You will understand that, given the number of orders we process every day, we are obliged to have operating rules that apply to all orders, otherwise it would be unmanageable. Yours sincerely, Maison Sajou
3/5
★★★☆☆
Postage too high for 2 aida canvases and delivery too long and gift forgotten
Acheteur Vérifié
purchased on 10/11/2016
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Answer from
Maison SAJOU
Dear Madam, You were aware of the shipping costs (€7.39) before finalizing your order. In addition, the gift was not forgotten: the amount of your order, €20, did not entitle you to a gift: gifts start at €50. Nevertheless, we thank you for placing your order on our site. Yours sincerely, Maison Sajou
3/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 08/06/2016
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