/10
★★★★★
based on 2790 published reviews
★★★★★
based on 2790 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Everything is perfect except for the lack of paper instructions, which is still easier to consult than a computer screen. I think this will limit my box orders in the future.
Gisèle E.
purchased on 23/02/2024
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Answer from
Maison SAJOU
Dear Madam,
As CLEARLY explained in the product description, there are no paper explanations in order to limit costs and offer attractive prices. All embroidery stitches are explained on video, and we don't see how we could put videos on paper. Our embroidery boxes are a great success, and for a long time now you've been the first to make this kind of comment.
Should you wish to return your box, please do not hesitate to contact us. They're in limited supply, so another customer will be delighted to be able to buy it.
Thank you for your order.
Best regards.
Maison Sajou
As CLEARLY explained in the product description, there are no paper explanations in order to limit costs and offer attractive prices. All embroidery stitches are explained on video, and we don't see how we could put videos on paper. Our embroidery boxes are a great success, and for a long time now you've been the first to make this kind of comment.
Should you wish to return your box, please do not hesitate to contact us. They're in limited supply, so another customer will be delighted to be able to buy it.
Thank you for your order.
Best regards.
Maison Sajou
3/5
★★★☆☆
A pretty box that can be completed with white thread, small buttons etc. and it will be perfect.
Nathalie G.
purchased on 31/10/2023
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3/5
★★★☆☆
So far everything seems perfect, but I'm waiting for the first of December to see what's in it. The people who answer the phone are very friendly. Thank you
Martine G.
purchased on 24/10/2023
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2/5
★★☆☆☆
I bought the glazed linen thread color chart. I was disappointed because I expected to receive real samples and not just a print. As a result, it's impossible to see the actual size and color of the threads. It's like looking at the color chart on the website, which is a shame.
Aurélie V.
purchased on 15/09/2023
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Answer from
Maison SAJOU
Hello, Madam,
We're sorry you're disappointed.
However, it seems that you did not read the description correctly, the title of this product clearly indicates that it is a printed color chart:
Fil Au Chinois nuancier 23 coloris imprimés
We remain at your disposal.
Yours faithfully
Maison Sajou
We're sorry you're disappointed.
However, it seems that you did not read the description correctly, the title of this product clearly indicates that it is a printed color chart:
Fil Au Chinois nuancier 23 coloris imprimés
We remain at your disposal.
Yours faithfully
Maison Sajou
3/5
★★★☆☆
I ordered fabric on 2/6/23 at a price of €17.60. I placed a second order on 10/7/23, as I was short of fabric to finish my project. The price was €22, some thirty days later! About a 30% increase! The little free trinkets in the package don't make up for my dissatisfaction.
Annette C.
purchased on 10/07/2023
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2/5
★★☆☆☆
I received a set, nothing to do with the description of the article..."setS à découper" very disappointed...
Frédérique P.
purchased on 22/03/2023
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3/5
★★★☆☆
For my next orders, I want to go through the same channel I went through before. By phone. The site only allows me to choose and not to order.
Edwigne P.
purchased on 17/01/2023
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3/5
★★★☆☆
Order not complete
Chantal C.
purchased on 13/10/2022
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Answer from
Maison SAJOU
Good evening Madam, We have just replied to the question about the pair of scissors missing from your embroidery box. As already indicated, it will be sent tomorrow in an envelope. Best regards, Maison Sajou
3/5
★★★☆☆
Big delay in delivery for no apparent reason, requiring my intervention with Sajou by telephone to ask for explanations.
Mara Christine M.
purchased on 22/05/2022
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3/5
★★★☆☆
Expensive price
Vera R.
purchased on 14/04/2022
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3/5
★★★☆☆
Me dijeron que revisaría lo del IVA, porque en Canarias no hay y por normativa Euro no me lo pueden cobrar. They told me I'd check the VAT, because there isn't any in the Canary Islands and because of European regulations they can't bill me.
Pablo R.
purchased on 25/02/2022
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3/5
★★★☆☆
Delivery a little long, too bad because beautiful merchandise
Acheteur Vérifié
purchased on 12/01/2022
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3/5
★★★☆☆
Good enough. Speed.....
Acheteur Vérifié
purchased on 02/01/2022
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3/5
★★★☆☆
Bravo for your site! it's very well done. Bravo also for your delivery, fast and efficient. On the other hand, the color card doesn't fit at all (otherwise I'd have given it a 5).
Acheteur Vérifié
purchased on 26/12/2021
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3/5
★★★☆☆
Perhaps a little too much information to find or retrieve what you're looking for.
Acheteur Vérifié
purchased on 01/12/2021
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3/5
★★★☆☆
Everything is fine except the site.
Acheteur Vérifié
purchased on 30/10/2021
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2/5
★★☆☆☆
Nice but very expensive for items just different from the mainstream. Pretty but everything seems to be miniature like some items sold elsewhere.
Acheteur Vérifié
purchased on 02/10/2021
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3/5
★★★☆☆
Prices too high even for these lovely items.
Acheteur Vérifié
purchased on 03/08/2021
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3/5
★★★☆☆
Perfect order management and very efficient shipping
Acheteur Vérifié
purchased on 18/05/2021
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3/5
★★★☆☆
Reliable site.
The only drawback is that there's no offer to send by recorded delivery, so you have to use Colissimo for 3 spools of thread!
Acheteur Vérifié
purchased on 20/04/2021
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Answer from
Maison SAJOU
Hello Madam, we can send your order by recorded delivery. But only for flat items. La Poste does not allow us to send coils by letter. In their opinion, they are too thick to be sent in envelopes. Thank you for your order.
2/5
★★☆☆☆
Even with a thread reference, it's hard to find the article on the site.
Acheteur Vérifié
purchased on 08/03/2021
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3/5
★★★☆☆
I really like the products but I had a lot of trouble placing my order on the site, especially the payment. By the time I managed to pay, the selected products were no longer available.
Acheteur Vérifié
purchased on 29/01/2021
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3/5
★★★☆☆
It's not always clear about the different products
Acheteur Vérifié
purchased on 28/01/2021
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3/5
★★★☆☆
Limited stock therefore limited choice Fairly fast delivery Happy holidays
Acheteur Vérifié
purchased on 12/12/2020
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3/5
★★★☆☆
Correct delivery
Acheteur Vérifié
purchased on 30/11/2020
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3/5
★★★☆☆
Overall, I'm satisfied. Too bad the coupon wasn't what I wanted.
Acheteur Vérifié
purchased on 22/11/2020
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3/5
★★★☆☆
Sometimes a little hard to find your way around
Acheteur Vérifié
purchased on 27/11/2020
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2/5
★★☆☆☆
Unclear
Acheteur Vérifié
purchased on 27/11/2020
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3/5
★★★☆☆
A little disappointed
Acheteur Vérifié
purchased on 16/11/2020
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3/5
★★★☆☆
Not always very intuitive
Acheteur Vérifié
purchased on 12/11/2020
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