/10
★★★★★
based on 3633 published reviews
★★★★★
based on 3633 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Delivery time too long, order placed on November 22 and only delivered to GLS relay point on December 4 after complaint. I would like to see more delivery options, such as colissimo.
Rémy Q.
purchased on 22/11/2024
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Answer from
Sambavanilla
We apologize for the carrier's late delivery. We are considering alternative carriers.
Thank you for your comment.
Thank you for your comment.
2/5
★★☆☆☆
First time I'm disappointed, tonka beans almost no taste
Romain V.
purchased on 21/11/2024
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Answer from
Sambavanilla
I'm sorry to hear that the Tonka beans are not to your liking. We'll check the batch and get back to you.
3/5
★★★☆☆
Parcel impossible to collect Person at the relay 3 return trips for nothing, parcel sent back, and I'm asked to pay fees.....
Caroline C.
purchased on 09/11/2024
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Answer from
Sambavanilla
The parcel remained at the relay point for 8 days without being collected, and was then returned to us. Under these conditions, we systematically ask the customer to pay new delivery charges to return the parcel.
3/5
★★★☆☆
Received too late
Fabrice R.
purchased on 08/10/2024
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3/5
★★★☆☆
The vanilla beans I received were not as large as in previous years.
Willy P.
purchased on 03/07/2024
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Answer from
Sambavanilla
We strive to deliver pods with the most consistent sizes possible. I hope that next time the size will suit you better.
2/5
★★☆☆☆
Very small and without many seeds
Yeroham G.
purchased on 05/06/2024
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3/5
★★★☆☆
I thought the pods would be much bigger, but this will do.
Suzy A.
purchased on 24/03/2024
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2/5
★★☆☆☆
Poorly sealed bag of banded wood that emptied into the box, apart from that the rest looks fine.
Valentin G.
purchased on 06/03/2024
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Answer from
Sambavanilla
We apologize for any inconvenience caused by a bag opening during transport.
2/5
★★☆☆☆
Problem with GLS who automatically put my parcel on hold when my husband and I were present, contrary to the false allegations of the deliveryman who didn't leave a notice in the mailbox. As a result, even though I am a PRM, I had to bring my sick husband to the relay to pick up my parcel.
Valerie M.
purchased on 12/11/2023
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Answer from
Sambavanilla
We sincerely apologize for this delivery problem and will pass on the information to GLS.
All the best to you!
All the best to you!
3/5
★★★☆☆
This is not my first order, never disappointed, but delivery to be reviewed.
Björn F.
purchased on 15/10/2023
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3/5
★★★☆☆
Smaller pods than model...
Marie Anne V.
purchased on 12/08/2023
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Answer from
Sambavanilla
Pod size is always as described.
2/5
★★☆☆☆
I have received my parcel but I find it regrettable not to have an invoice or order form in the parcel in order to check the order.
Philippe D.
purchased on 08/07/2023
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Answer from
Sambavanilla
Hello Philippe,
We would like to inform you that we have decided not to include paper invoices in our parcels in order to protect the environment.
At Sambavanilla, we are deeply committed to sustainability and the protection of our beautiful planet. We are taking steps to reduce our environmental footprint and minimize our use of non-renewable resources, such as paper.
By going paperless, we hope to help save trees and reduce the amount of waste we produce. We firmly believe that it's our responsibility to do our part to protect the environment and foster a more sustainable future.
Nevertheless, we would like to reassure you that your electronic invoice is always sent to you by email. This allows you to keep a digital record of your purchases while preserving natural resources.
We sincerely thank you for supporting our ecological approach by agreeing not to receive a paper invoice with your parcel. We value your commitment to the environment, and are proud to count you among our conscientious and responsible customers.
We would like to inform you that we have decided not to include paper invoices in our parcels in order to protect the environment.
At Sambavanilla, we are deeply committed to sustainability and the protection of our beautiful planet. We are taking steps to reduce our environmental footprint and minimize our use of non-renewable resources, such as paper.
By going paperless, we hope to help save trees and reduce the amount of waste we produce. We firmly believe that it's our responsibility to do our part to protect the environment and foster a more sustainable future.
Nevertheless, we would like to reassure you that your electronic invoice is always sent to you by email. This allows you to keep a digital record of your purchases while preserving natural resources.
We sincerely thank you for supporting our ecological approach by agreeing not to receive a paper invoice with your parcel. We value your commitment to the environment, and are proud to count you among our conscientious and responsible customers.
2/5
★★☆☆☆
I bought 2 vanilla beans which were sent to me in an envelope. The envelope weighed 13g, which corresponds to 1.16 euros postage. However, I was charged 2.16 euros for postage, which was totally unjustified. Your company exaggerates delivery charges to make a profit.
Dominique G.
purchased on 05/07/2023
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Answer from
Sambavanilla
Dear Dominique,
We have noted your comment and would like to point out that the rate of €1.16 corresponds to a simple green letter, which is not quite the case for our shipment, which was "sent by priority letter with tracking.
Please note that we strive to offer the best delivery rates, which we invoice at cost price with no additional margins. Packaging costs are not charged, and we even offer free delivery above a certain purchase amount.
We have noted your comment and would like to point out that the rate of €1.16 corresponds to a simple green letter, which is not quite the case for our shipment, which was "sent by priority letter with tracking.
Please note that we strive to offer the best delivery rates, which we invoice at cost price with no additional margins. Packaging costs are not charged, and we even offer free delivery above a certain purchase amount.
3/5
★★★☆☆
Extremely hard vanilla bean
Eric C.
purchased on 28/05/2023
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Answer from
Sambavanilla
The vanilla beans are drier in the preparation sachets because the other ingredients tend to absorb their moisture, but as soon as they are mixed with the rum, they rehydrate.
3/5
★★★☆☆
Great product. The only downside is that the shipping costs are really too high.
Eric D.
purchased on 27/02/2023
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3/5
★★★☆☆
I am not satisfied because I had ordered whole leaves and they sent me leaves cut in small pieces; too bad because I intended to recommend them cordially
Mohamed A.
purchased on 07/02/2023
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Answer from
Sambavanilla
Hello, I invite you to check your order carefully, but you had selected chopped leaves, which corresponds to the product we sent you. Best regards,
3/5
★★★☆☆
Product corresponds to my expectations and fast delivery
Marianne J.
purchased on 30/01/2023
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2/5
★★☆☆☆
Very disappointed with this delivery compared to the others. The bag was not vacuum packed and the vanillas are half the size of my other orders
Pierre-alain M.
purchased on 09/01/2023
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2/5
★★☆☆☆
12 days of delivery while lzq cgv mentioned 5 days... No commercial gesture
Carole C.
purchased on 02/12/2022
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Answer from
Sambavanilla
We did our best to resolve the problem with the carrier.
After all the insults and threats we received in writing for a simple order, it is difficult to give you a commercial gesture.
After all the insults and threats we received in writing for a simple order, it is difficult to give you a commercial gesture.
3/5
★★★☆☆
Very fast delivery but very poor quality
Emmanuel B.
purchased on 24/11/2022
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Answer from
Sambavanilla
Too bad we don't have more details on the qualitative complaints!
3/5
★★★☆☆
Order received quickly The quality and the calibre of the 10 pods is too uneven.
Hervé N.
purchased on 06/11/2022
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2/5
★★☆☆☆
The quality of the tonka beans was not very good and the vanilla pods were prettier in pictures than in reality. Too bad
Maxime B.
purchased on 12/10/2022
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Answer from
Sambavanilla
The color of the tonka beans does not influence the quality level. As for the size, it is nature that chooses, but when the beans are small we always add a few more in the bags.
3/5
★★★☆☆
The pods were smaller than on the pictures
Léone A.
purchased on 07/04/2022
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3/5
★★★☆☆
Order of more than 300€ not even a small gift a little disappointed. Weight not respected on certain product. Good quality all the same and fast and careful delivery
Sofiane A.
purchased on 30/03/2022
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Answer from
Sambavanilla
You had however benefited from a 10% discount on your purchases.
3/5
★★★☆☆
Pods a little small and not very big.especially the Papua
Jacques T.
purchased on 20/02/2022
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Answer from
Sambavanilla
Papuan Vanilla beans are available in several sizes. It's up to you to choose the one that suits you!
3/5
★★★☆☆
Good but I have a discount code that did not work I am disappointed.
Aymeric L.
purchased on 19/02/2022
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Answer from
Sambavanilla
When you encounter this kind of problem, the best thing is to contact us.
3/5
★★★☆☆
Products well packaged and quality, but the group gls not professional at all for my taste
Renaud C.
purchased on 02/02/2022
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3/5
★★★☆☆
My first package was lost and I was reimbursed, but not the shipping costs. Unfortunately, this raises the cost of my order a little.
Thibault V.
purchased on 18/01/2022
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3/5
★★★☆☆
Order received in 5 days Good quality product
Loveson J.
purchased on 05/01/2022
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2/5
★★☆☆☆
I was not very happy with my order. The delivery time was really too long (12 days) without really having any info on the delivery. And disappointed to have received the cinnamon powder in a plastic bag, null for the conservation.
Célia C.
purchased on 02/01/2022
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Answer from
Sambavanilla
Mondial Relay sends sms only when your package is picked up and delivered to the relay point. We use plastic bags for transport and recommend that you use a spice jar for storage.