/10
★★★★★
based on 3633 published reviews
★★★★★
based on 3633 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I never received the package
Joyce C.
purchased on 16/04/2024
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1/5
★☆☆☆☆
Disappointed
Jean-marie R.
purchased on 28/02/2024
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Answer from
Sambavanilla
Too bad you don't know what disappointed you!
1/5
★☆☆☆☆
No Vannilla seeds in the pods. Very disappointed with this purchase
Pierre B.
purchased on 22/02/2024
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1/5
★☆☆☆☆
Impec
Nicolas P.
purchased on 25/11/2023
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Answer from
Sambavanilla
Why leave a 1/5 review if you like the product?
1/5
★☆☆☆☆
Very fragrant vanilla and very good spices.
Maryse R.
purchased on 06/11/2023
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Answer from
Sambavanilla
Your review does not reflect your rating. You must have inverted the scale.
1/5
★☆☆☆☆
I would have liked to be delivered much more quickly!!!!! Paying for 24/48h delivery receiving the delivery confirmation email after 24h and receiving the order 5 days later!!!!
Laurent C.
purchased on 22/08/2023
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Answer from
Sambavanilla
We apologize for the delay in delivery. We would like to remind you that weekends are not counted as part of delivery times, and that in the end your parcel was only one day late.
1/5
★☆☆☆☆
Fast, careful dispatch. Fresh pods, carefully wrapped.
Abderahmane H.
purchased on 05/08/2023
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Answer from
Sambavanilla
Why a score of 1 if you're happy with the product and the shopping experience?
1/5
★☆☆☆☆
I was very disappointed by the vanilla pod sachets. During my trip to Polynesia, I brought back bags of vanilla pods and only one pod had the weight of your 10 vanilla pods. What a disappointment!
Françoise M.
purchased on 14/06/2023
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1/5
★☆☆☆☆
Very good products
Emmanuel D.
purchased on 29/01/2023
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Answer from
Sambavanilla
why put a score of 1 if the products are good?
1/5
★☆☆☆☆
I am disappointed by the quality of the Madagascar vanilla delivered. 55g in weight for 15 strands. This month has decreased by 25% compared to my order last year. Last year a strand weighed 5g, in 2022 it weighs 3.6g. I will order elsewhere. Cdlt
Frédéric C.
purchased on 18/01/2022
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Answer from
Sambavanilla
Hello,
Vanilla beans are not made in molds and their weight can vary from one bean to another. A weight of 3.67 grams per pod is still quite respectable. Your criticism is a bit gratuitous, especially since you did not place an order with us last year.
Vanilla beans are not made in molds and their weight can vary from one bean to another. A weight of 3.67 grams per pod is still quite respectable. Your criticism is a bit gratuitous, especially since you did not place an order with us last year.
1/5
★☆☆☆☆
I purchased vanilla powder and was very disappointed with the quality of the product delivered. the product did not conform to the vanilla powder, there was no vanilla flavour and no smell. if it was powder from used pods, they were very used up. my husband is a pastry chef, so he was able to judge the product in good faith. the dispute was resolved and we received a refund.
Elisabeth P.
purchased on 13/09/2020
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