/10
★★★★★
based on 407 reviews published
★★★★★
based on 407 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Satisfied with the speed but the shipping costs are expensive for dom Tom and I paid another 55€ in customs fees to have my package on arrival otherwise very good good products
Angélique A.
purchased on 13/11/2024
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Answer from SB COLLECTION
Yes, we are aware that transport costs are very high in the French overseas departments and territories.
Unfortunately we haven't yet found a more suitable solution. We are open to any new proposal
Unfortunately we haven't yet found a more suitable solution. We are open to any new proposal
2
/5
★★☆☆☆
Disappointed with customer service mails sent several times so my order arrived very late 😕
Stéphanie P.
purchased on 11/10/2024
Translated review
Answer from SB COLLECTION
We're sorry you received your order too late.
Your order was ready and we asked you several times for your phone number so that your order could be sent in good conditions and avoid many delivery problems.
You obviously don't receive our e-mails and we still don't have your telephone number...
Your order was ready and we asked you several times for your phone number so that your order could be sent in good conditions and avoid many delivery problems.
You obviously don't receive our e-mails and we still don't have your telephone number...
3
/5
★★★☆☆
Too bad it takes a long time to be delivered. Order placed on September 30, delivery on October 8. Geodis tells us we'll be delivered but no specific date. The problem when you work on the side is complicated to manage.
Morgane H.
purchased on 30/09/2024
Translated review
Answer from SB COLLECTION
Hello,
I'm sorry this order took too long to deliver.
Geodis is a professional courier service that delivers parcels and pallets by truck. The area in which you are located corresponds to a normal delivery time of 48 hours from our premises. This is not a guaranteed delivery time. In your case it was 72 hours.
We announce up to 7 working days of preparation time in our GTC, in most cases we send the order in 2, 3 days (which was the case for your order) but it can take longer due to imponderables.
In the future, if you have a deadline on an order, don't hesitate to contact us and we'll do our utmost to get it out as quickly as possible.
Best regards
Eric
I'm sorry this order took too long to deliver.
Geodis is a professional courier service that delivers parcels and pallets by truck. The area in which you are located corresponds to a normal delivery time of 48 hours from our premises. This is not a guaranteed delivery time. In your case it was 72 hours.
We announce up to 7 working days of preparation time in our GTC, in most cases we send the order in 2, 3 days (which was the case for your order) but it can take longer due to imponderables.
In the future, if you have a deadline on an order, don't hesitate to contact us and we'll do our utmost to get it out as quickly as possible.
Best regards
Eric
2
/5
★★☆☆☆
I got 1 sachet of apple star bath pearls and a vanilla heart sachet too.
Anne-marie A.
purchased on 21/07/2024
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2
/5
★★☆☆☆
Delivery on time but damaged box with boxed goods. Not good
S.
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2
/5
★★☆☆☆
Enerve! I'd have gone into more detail but it's obviously too long!
M.
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2
/5
★★☆☆☆
Il bancale ci e stato consegnato danneggiato.
B.
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3
/5
★★★☆☆
They made a mistake in my order.
A.
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