/10
★★★★★
based on 3290 reviews published
★★★★★
based on 3290 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I paid for 1-3 day delivery, but my purchase did not arrive until 7 days after I purchased the product and received a confirmation email.
Mary D.
purchased on 11/09/2024
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3
/5
★★★☆☆
I did not order via your site but on Verbaudet
Julie T.
purchased on 08/09/2024
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3
/5
★★★☆☆
I have no opinion, it was a gift.
Denise V.
purchased on 15/05/2024
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3
/5
★★★☆☆
Still no delivery
Marika M.
purchased on 04/03/2024
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3
/5
★★★☆☆
Hello, I've just bought the shoes, my son has only worn them once, the star on one of them is already untied...
Marine M.
purchased on 10/02/2024
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3
/5
★★★☆☆
For the price, I expected a better finish on the seams, plus the fabric frays.
Sophie V.
purchased on 28/12/2023
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Answer from SEVIRA KIDS
We attach great importance to the quality of our products and to the satisfaction of our customers. Our soft toys are handmade with the greatest care, especially when it comes to finishing. We are therefore surprised and concerned to learn that the product you have received does not seem to meet our usual quality standards, particularly with regard to the seams and the fit of the fabric. We take your feedback very seriously, as it helps us to constantly improve our products and service. We would like to invite you to contact our customer service department as soon as possible. We'll be happy to look into the situation and offer you a satisfactory solution. Your experience is important to us, and we want to ensure that you are fully satisfied with your purchase. You can reach us by email or phone]and we will do our best to respond to your needs and resolve this issue as quickly as possible. We thank you for your confidence and remain at your entire disposal. Yours faithfully
3
/5
★★★☆☆
Delayed delivery . telephone contact: promise of a small gift ....rien on arrival
Françoise & Dominique S.
purchased on 21/11/2023
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3
/5
★★★☆☆
Very damaged packaging. Very unfortunate for gifts. I had to remove the boxes and make a gift without wrapping.
Isabelle A.
purchased on 25/10/2023
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3
/5
★★★☆☆
Items received compliant, a little disappointed given the prices to receive the items in plastic bags made in China ...
Victoire M.
purchased on 22/10/2023
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3
/5
★★★☆☆
One of the sensory bottles arrived with a hollow in it, which must have been a badly made vacuum, so I would have preferred another one...
Cynthia C.
purchased on 02/10/2023
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3
/5
★★★☆☆
It's a gift from a birth list, and the site doesn't specify a delivery address different from the billing address! I live in the Nantes region (44) and the recipient is in Gap (05), so although the delivery is free, I'm going to have to pay for redelivery.
Françoise C.
purchased on 28/09/2023
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3
/5
★★★☆☆
Impossible to finalize payment on my phone, site not totally responsive unfortunately.
Very good product but the naviga6on on the website is not great!
Yasmine M.
purchased on 09/09/2023
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3
/5
★★★☆☆
2.90 for the wrapping... with more than basic gift paper crumpled by the journey, it's average!
Sandrine K.
purchased on 28/08/2023
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2
/5
★★☆☆☆
I don't understand why he charges by bank transfer. I preferred to pay by credit card. So much easier.
Acheteur Vérifié
purchased on 16/07/2023
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Answer from SEVIRA KIDS
Hello Orianne on our site we offer several types of payment: credit card, PayPal, bank transfer and payment in instalments. Please contact us if you encounter any problems. Best regards
3
/5
★★★☆☆
Your site doesn't clearly differentiate between billing and delivery addresses.
Acheteur Vérifié
purchased on 17/02/2023
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2
/5
★★☆☆☆
Ordered a flat baby pillow in cotton percale and bamboo. The pillow is fine, but after washing at 30° (it's supposed to last up to 40), it pilled up completely and is no longer flat at all, so no longer usable. I sent this info back to customer service, who sent me a new pillow, without accepting my request for a refund. Unfortunately, the problem is exactly the same with the new one after washing, and I haven't heard from customer service since.
Acheteur Vérifié
purchased on 09/11/2022
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Answer from SEVIRA KIDS
Hello, We are very sorry for the inconvenience caused to your order. Please do not hesitate to send us an e-mail at [email protected]. Our customer service team is at your disposal by telephone and e-mail. Sincerely yours, Sevira Kids customer service
3
/5
★★★☆☆
Good product but the price of delivery in the DOM is too high. Too bad.
Acheteur Vérifié
purchased on 01/08/2022
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2
/5
★★☆☆☆
Received the wrong product.
Acheteur Vérifié
purchased on 06/06/2022
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Answer from SEVIRA KIDS
Thank you for your feedback. We are sincerely sorry for the incident that occurred during the preparation of your order and we apologize for the inconvenience caused. Please do not hesitate to send us an e-mail to the following address: [email protected]. We will let you know what to do to rectify the situation, free of charge of course. Thank you in advance for your kindness and have a nice day. Sevira Kids Customer Service
3
/5
★★★☆☆
Super-fast delivery
Acheteur Vérifié
purchased on 06/05/2022
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3
/5
★★★☆☆
The price of delivery is a little high and could be improved.
Acheteur Vérifié
purchased on 22/04/2022
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2
/5
★★☆☆☆
Delivery times too long, contrary to site information
Acheteur Vérifié
purchased on 28/03/2022
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Answer from SEVIRA KIDS
Dear customer, We are sorry to hear that you have had a bad experience and regret that we were unable to discuss this with you beforehand ([email protected]). Customer satisfaction is our priority, so we investigated to understand this delay and it seems that your parcel reached you at the relay point within 5 working days. Sincerely yours, Sevira Kids customer service
2
/5
★★☆☆☆
Unjustifiably high delivery costs to relay points
Acheteur Vérifié
purchased on 18/03/2022
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Answer from SEVIRA KIDS
Hello, thank you for your feedback. Our delivery charges via Mondial Relay are free for purchases over €60. We remain at your disposal, have a nice day. Sevira Kids
3
/5
★★★☆☆
I haven't given the gift yet so I can't say the experience is bad but I paid almost 5€ for gift wrapping that is horribly poorly done.....
Acheteur Vérifié
purchased on 12/03/2022
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3
/5
★★★☆☆
I went through another site
Acheteur Vérifié
purchased on 23/01/2022
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3
/5
★★★☆☆
Resale of products from Polish brand Samiboo, without even bothering to relabel them, at a price that's not really Polish. Disappointed by this deceptive commercial practice ... but nice products!
Acheteur Vérifié
purchased on 18/01/2022
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3
/5
★★★☆☆
Received on time but sold for 19€ when the price sticker shows 12€... that's debatable!
Acheteur Vérifié
purchased on 16/01/2022
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3
/5
★★★☆☆
I'm a little disappointed by the service because the "wrapping" option is offered at the price of 4 additional euros and the gift was not wrapped!!! Too bad ...
Acheteur Vérifié
purchased on 15/12/2021
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3
/5
★★★☆☆
The items are as described, and I'm satisfied with them. However, I never received a message from the carrier or from you to let me know that my parcel had arrived at the relay point.
Acheteur Vérifié
purchased on 05/12/2021
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2
/5
★★☆☆☆
I'm still waiting for the refund you promised me on another purchase, and totally disapprove of your silence in the face of my repeated reminders. In addition, your products are delivered in plastic packaging for each one. There's a lot of over-packaging, which is harmful to the environment for a company that claims to be innovative.
Acheteur Vérifié
purchased on 19/11/2021
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Answer from SEVIRA KIDS
We would like to thank you for your return and confirm that we have received your return and refunded your money upon receipt of the item. Please do not hesitate to contact our customer service department at the following e-mail address for any further information: [email protected] Of course, we remain at your disposal and wish you a nice day. Sevira Kids
3
/5
★★★☆☆
I love the vintage collection and I've taken almost everything plus items from another collection! The biggest concern is the delivery costs when you see the services on other sites, it's a shame personally if I don't have a real crush like the vintage collection I prefer to see the offers on other sites! and the lack of loyalty points is also a minus it's a shame really!
Acheteur Vérifié
purchased on 18/11/2021
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