/10
★★★★★
based on 3275 published reviews
★★★★★
based on 3275 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Unfortunately, the two items ordered are not in conformity: - the pillowcase has seams that are far too fragile - the bed braid shown as 200 cm on the description is only 180 cm.
Acheteur Vérifié
purchased on 10/11/2020
Translated review
Answer from
SEVIRA KIDS
Hello, We acknowledge receipt of your message and regret that your order did not fully meet your expectations. We apologize again for the inconvenience caused by this incident, and hope that it will not affect your confidence in us. We hope you are satisfied with our product and wish you a pleasant day. Thank you for your kindness and understanding.
1/5
★☆☆☆☆
Bamboo comforter and pillows received Washed according to washing instructions Duvet and pillow turned into covers full of pilling so unusable.!!!! Shameful!!!
Acheteur Vérifié
purchased on 19/05/2020
Translated review
1/5
★☆☆☆☆
Baby sleeping bag bought for a birth gift and sent directly to my friend. But product error! I received a milky winter sleeping bag when I had ordered a cotton summer one. Reshipment at my expense from the buyer when it was an error on the part of the seller!
Acheteur Vérifié
purchased on 03/05/2020
Translated review
1/5
★☆☆☆☆
Very disappointed with my purchase because I didn't think I had bought the wrong sleeping bag... However, as there's only a photo of the closed sleeping bag as a description, it's impossible to know if it's the right model I ordered... I would have preferred an evolving sleeping bag (with something to put the child in) and not a simple enmaillotage sleeping bag. At the price of the product, the site could at least put photos of the inside of the sleeping bags!
Acheteur Vérifié
purchased on 10/06/2019
Translated review
Answer from
SEVIRA KIDS
Dear Madam, Despite the care taken in the writing and illustration of our Catalogue, as well as the availability of our Customer Service, we are sincerely sorry that you were unable to select the reference corresponding to your expectations.
On our Online Shop there are 4 models of swaddling sleeping bags, each carefully classified in its own category. Among the Multipurpose Collection are the "classic" and the "reversible" like the Stella model you've ordered.
The descriptive sheets in our Online Catalogue are specifically detailed so that Parents have all the information they need to make their choice according to their budget and preferences. Also, for the Stella model, which is a reversible model, the photos in our Catalogue show the 2 sides as well as the inside, because once opened, the reversible swaddling sleeping bag is ideal as a playmat or extra blanket. There is no such thing as a reversible sleeping bag, as the inside pocket cannot be turned inside out. In addition to the written and visual catalog description, our F.A.Q. section details the differences between each category of swaddling sleeping bag https://www.sevirakids.com/content/2-questions-frequentes. We are sorry that you were unable to read this information before making your choice. We hope you enjoy using your sleeping bag and remain at your disposal for any further information or exchange requests in accordance with our General Terms and Conditions of Sale. Sincerely, Sevira Kids Customer Service.
On our Online Shop there are 4 models of swaddling sleeping bags, each carefully classified in its own category. Among the Multipurpose Collection are the "classic" and the "reversible" like the Stella model you've ordered.
The descriptive sheets in our Online Catalogue are specifically detailed so that Parents have all the information they need to make their choice according to their budget and preferences. Also, for the Stella model, which is a reversible model, the photos in our Catalogue show the 2 sides as well as the inside, because once opened, the reversible swaddling sleeping bag is ideal as a playmat or extra blanket. There is no such thing as a reversible sleeping bag, as the inside pocket cannot be turned inside out. In addition to the written and visual catalog description, our F.A.Q. section details the differences between each category of swaddling sleeping bag https://www.sevirakids.com/content/2-questions-frequentes. We are sorry that you were unable to read this information before making your choice. We hope you enjoy using your sleeping bag and remain at your disposal for any further information or exchange requests in accordance with our General Terms and Conditions of Sale. Sincerely, Sevira Kids Customer Service.
1/5
★☆☆☆☆
Ongoing dispute over the size of baby clothes, bad faith on the part of the seller who does not want to cover the cost of returns
Acheteur Vérifié
purchased on 10/04/2019
Translated review
Answer from
SEVIRA KIDS
Dear Madam, We are sincerely sorry that your order does not fully meet your expectations, despite the quality of our Collections that you mention in your review. As we are unable to accede to your request to keep these items free of charge, and following our numerous exchanges, we would ask you to kindly return any items you do not wish to keep as stipulated in the GTC. Thank you in advance for your kindness and see you soon. Sevira Kids Customer Service.
1/5
★☆☆☆☆
Very expensive, poor-quality products. Poor after-sales service.
Acheteur Vérifié
purchased on 06/01/2019
Translated review
1/5
★☆☆☆☆
Very bad, no possibility of making an exchange, no response to emails sent, no one picks up the phone when we call. In short, avoid!!!
Acheteur Vérifié
purchased on 13/03/2018
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Answer from
SEVIRA KIDS
Hello, Our Customer Service is at your disposal by e-mail at the following address: [email protected] The conditions of exchange and or refund are mentioned in our General Conditions of Sale, present in the links of footer of page of our Internet site.
We are currently exhibiting at a number of trade fairs, so we apologize for any inconvenience this may cause to our telephone availability. However, you can always contact us by e-mail.
We'll be happy to help you find a solution to the problem you're experiencing with your order, and will get back to you by telephone. Sincerely, The Sevira Kids Team.
We are currently exhibiting at a number of trade fairs, so we apologize for any inconvenience this may cause to our telephone availability. However, you can always contact us by e-mail.
We'll be happy to help you find a solution to the problem you're experiencing with your order, and will get back to you by telephone. Sincerely, The Sevira Kids Team.
1/5
★☆☆☆☆
Disappointed
Acheteur Vérifié
purchased on 25/11/2016
Translated review
Answer from
SEVIRA KIDS
Hello, we are sorry to hear that you are disappointed. Could you please contact us cars we would like to know what happened and what is the reason for your disappointment We are always available and we will do our best to meet your needs.