/10
★★★★★
based on 3275 published reviews
★★★★★
based on 3275 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The items are as described, and I'm satisfied with them. However, I never received a message from the carrier or from you to let me know that my parcel had arrived at the relay point.
Acheteur Vérifié
purchased on 05/12/2021
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2/5
★★☆☆☆
I'm still waiting for the refund you promised me on another purchase, and totally disapprove of your silence in the face of my repeated reminders. In addition, your products are delivered in plastic packaging for each one. There's a lot of over-packaging, which is harmful to the environment for a company that claims to be innovative.
Acheteur Vérifié
purchased on 19/11/2021
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Answer from
SEVIRA KIDS
We would like to thank you for your return and confirm that we have received your return and refunded your money upon receipt of the item. Please do not hesitate to contact our customer service department at the following e-mail address for any further information: [email protected] Of course, we remain at your disposal and wish you a nice day. Sevira Kids
3/5
★★★☆☆
I love the vintage collection and I've taken almost everything plus items from another collection! The biggest concern is the delivery costs when you see the services on other sites, it's a shame personally if I don't have a real crush like the vintage collection I prefer to see the offers on other sites! and the lack of loyalty points is also a minus it's a shame really!
Acheteur Vérifié
purchased on 18/11/2021
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3/5
★★★☆☆
I ordered a kit and received a changing mat...the mistake is human but now I'm waiting to see if I receive the requested item back.
Acheteur Vérifié
purchased on 07/11/2021
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3/5
★★★☆☆
Wide choice perfect delivery time
Acheteur Vérifié
purchased on 19/08/2021
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3/5
★★★☆☆
Nice products, but not much choice in terms of clothing, and above all a misleading product description, at least for the so-called tactile nightlight. The nightlight is very pretty but in no way tactile, whereas the description really emphasizes this quality. This was very disappointing and led to a loss of confidence in the brand. Especially as the complaint was handled in a very standard way and so far no refund has been received...
Acheteur Vérifié
purchased on 13/07/2021
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Answer from
SEVIRA KIDS
Thank you for taking the time to contact us regarding your order. We sincerely apologize for the inconvenience caused by this technical problem and have informed the manufacturer as soon as you have returned the product. We would also like to confirm that we have processed your refund. Please do not hesitate to contact us if you have any further questions. We wish you a pleasant day. Sevira Kids customer service.
2/5
★★☆☆☆
I've never been able to log into my account to see the order tracking.
Acheteur Vérifié
purchased on 11/07/2021
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Answer from
SEVIRA KIDS
Hello, We acknowledge receipt of your message and apologize for the inconvenience of accessing your Sevira Kids account. If you have forgotten your password, you can reset it. Here is the procedure for resetting your password: - On the website, whenever you wish to log in to your account, you can click on "Forgot password" at any time. An initial e-mail will be sent to you with a link enabling you to set up the procedure for resetting your account. After accessing this first link, a second e-mail will be sent to you with the new confidential information needed to log back in to your account. To change your password, go to "My account", then "My personal information" - you'll then be able to change the password for your Sevira Kids account. We apologize for the inconvenience. Please do not hesitate to contact us if you have any further questions about your order. The Sevira Kids team [email protected] 03.60.45.55.35
3/5
★★★☆☆
The search on the site could be made easier, and the girl/boy distinction is useless and made me waste time... Finally, when I received the parcel, I would have preferred there to be less plastic.
Acheteur Vérifié
purchased on 20/06/2021
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3/5
★★★☆☆
Good, nothing to complain about
Acheteur Vérifié
purchased on 09/06/2021
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2/5
★★☆☆☆
I paid extra for the product to be delivered to the requested address and I receive an e-mail in English telling me that it has arrived at a relay point.
Acheteur Vérifié
purchased on 03/06/2021
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Answer from
SEVIRA KIDS
Hello, Thank you for taking the time to contact us regarding your recent order. Your order was indeed shipped to your home by us, unfortunately the information was not respected by our transport partner due to the fact that your package is waiting for you at a relay point. We sincerely apologize for the inconvenience caused by this unusual delivery event. To resolve this problem, please contact us at [email protected], and we will reimburse you for any additional costs incurred. Naturally, we remain at your disposal for any further inquiries and wish you an excellent day. The Sevira Kids team
2/5
★★☆☆☆
Disappointed because it was sent as a gift and the wrong sleeping bag was sent. And that the recipients of the gift had to deal with the return. I can't judge the product as I'm not the recipient.
Acheteur Vérifié
purchased on 01/05/2021
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Answer from
SEVIRA KIDS
Hello, following our telephone conversation with the gift recipient there was a miscommunication between the giver and the receiver regarding the choice of sleeping bag. The gift recipient is completely satisfied with his product, and we thank you for your feedback. A very nice day to you,
3/5
★★★☆☆
A lot of interesting things, but I find the quality of the items really not great. I've ordered from the site 3 times now, but each time I've been disappointed by the quality. So I won't be ordering again.
Acheteur Vérifié
purchased on 12/04/2021
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2/5
★★☆☆☆
Gift-wrapped for €4.80, except that it's just gift-wrap, so no effort is required. Forget the little card with the note on it.
Fast delivery though.
Acheteur Vérifié
purchased on 04/04/2021
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Answer from
SEVIRA KIDS
Hello, We acknowledge receipt of your message and regret that your order did not meet your expectations, we also apologize for forgetting the small card. Thank you again for your trust and kindness. Have a wonderful day, Sevira Kids customer service
3/5
★★★☆☆
Optimized shopping cart site
Acheteur Vérifié
purchased on 08/02/2021
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3/5
★★★☆☆
It's a birth gift for 2 months from now, so it hasn't been tested yet. Otherwise for me the package is fine
Acheteur Vérifié
purchased on 28/12/2020
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3/5
★★★☆☆
Well-designed site
Acheteur Vérifié
purchased on 20/12/2020
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3/5
★★★☆☆
The nightlight is very pretty, but the description advertised a touch-switch function to enable children to operate it. But this is not the case: there are only on, off and 15-minute settings, and the switch is too complicated for children to use.
Acheteur Vérifié
purchased on 08/12/2020
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3/5
★★★☆☆
5 out of 5 for the shipment, which couldn't have been quicker. On the other hand, the description of one product (crib sheets) was wrong, and the size didn't correspond at all to the sheets I received. I still haven't heard back from customer service, even though baby is due to arrive in less than 2 weeks. I was hoping for a response as quick as the shipping service, as I currently have no sheets to put in his bed, and time is seriously running out, as he could be born at any moment.
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
Wrong delivery date.
Acheteur Vérifié
purchased on 19/11/2020
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Answer from
SEVIRA KIDS
Hello, At this special time of year, Sevira Kids is committed to offering you peace of mind through quality service. Orders are prepared with the greatest care. We have received your order and dispatched it on Friday, for delivery the following Monday. The Sevira Kids team.
3/5
★★★☆☆
That the delivery is a little less blurry!! better respected!
Acheteur Vérifié
purchased on 22/11/2020
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Answer from
SEVIRA KIDS
Hello, At this special time of year, Sevira Kids is committed to offering you peace of mind through quality service. Orders are prepared with the greatest care, every day. However, due to the health situation, delivery times may be affected. Thank you for your understanding and take care. The Sevira Kids team.
3/5
★★★☆☆
Website could be improved, but otherwise fast delivery and great product.
Acheteur Vérifié
purchased on 11/10/2020
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3/5
★★★☆☆
The dispatch of my new order has not yet been executedI, although it has passed quite a time since I placed it. On the contrary my previous order was very quickly executed. However, the communication with the staff is very good.
Acheteur Vérifié
purchased on 22/09/2020
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3/5
★★★☆☆
I paid for express delivery to be delivered within 24 hours and after 1 week I still had not my order and never seen at least a refund of the difference for delivery, I do not say all but at least a gesture or the difference between the two!!!!
Acheteur Vérifié
purchased on 03/09/2020
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3/5
★★★☆☆
Beautiful products! I'm a fan of swaddling bags, but one of the products I ordered arrived stained.
Acheteur Vérifié
purchased on 25/08/2020
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3/5
★★★☆☆
I think it's too small for my daughter's age, and too soft in the recuperator.
Acheteur Vérifié
purchased on 17/08/2020
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3/5
★★★☆☆
Fast delivery
Acheteur Vérifié
purchased on 01/08/2020
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2/5
★★☆☆☆
It's not normal to have to give out a mobile number.
Acheteur Vérifié
purchased on 29/07/2020
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3/5
★★★☆☆
Good, only the color is greener than in the photo!
Acheteur Vérifié
purchased on 13/07/2020
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3/5
★★★☆☆
Some item descriptions are unclear, particularly with regard to product colors.
Acheteur Vérifié
purchased on 27/06/2020
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3/5
★★★☆☆
Not bad
Acheteur Vérifié
purchased on 20/05/2020
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