/10
★★★★★
based on 3275 published reviews
★★★★★
based on 3275 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
I really like the Sévira items, but it's a shame that the site doesn't restrict the items that are visible (at least on the phone).I'll explain: Wanting to buy, for the third time, an evolving minky swaddle sleeping bag, I unwillingly ordered a minky swaddle sleeping bag. One word less and a big disappointment on receipt, as this item is of no use to me...
Acheteur Vérifié
purchased on 07/05/2020
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2/5
★★☆☆☆
No response from customer service
Acheteur Vérifié
purchased on 01/05/2020
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3/5
★★★☆☆
Fast delivery but the product did not correspond to the description. After-sales service offered me a 40% refund.
Acheteur Vérifié
purchased on 28/04/2020
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3/5
★★★☆☆
Difficulty navigating.
Acheteur Vérifié
purchased on 02/03/2020
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2/5
★★☆☆☆
One of the products was replaced by another without consulting me, I'd rather wait for a restock than have a product I didn't choose. Otherwise, the other products were perfect and delivered quickly.
Acheteur Vérifié
purchased on 31/01/2020
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Answer from
SEVIRA KIDS
Dear Madam, We would like to reiterate our apologies for the unavailability of one of our pairs of organic cotton tights at the time you placed your order. Our Customer Service department tried to contact you and left you a voice message to explain the situation before preparing the package, but our calls and messages went unanswered. In order to meet your expectations and deliver as quickly as possible, we have sent you a pair of plain tights in a color slightly different from the one you initially requested. We hope this will not affect your confidence in our Brand and wish you all the best for the future.
Thank you for your kind attention. Sincerely, Sevira Kids Customer Service.
Thank you for your kind attention. Sincerely, Sevira Kids Customer Service.
3/5
★★★☆☆
Quite satisfied with my purchase. Fast delivery, I take off one star because the product I ordered doesn't quite match the photos on the site, it's just a detail but we should be careful to avoid complaints.
Acheteur Vérifié
purchased on 29/01/2020
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3/5
★★★☆☆
Not practical from a smartphone
Acheteur Vérifié
purchased on 22/10/2019
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3/5
★★★☆☆
Already given above
Acheteur Vérifié
purchased on 16/07/2019
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3/5
★★★☆☆
Site ok
Acheteur Vérifié
purchased on 27/05/2019
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3/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 28/05/2019
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2/5
★★☆☆☆
Not super happy because there is an element missing in my order and that cost is lost for me I think it's the first and last time I order because for them I received it but good
Acheteur Vérifié
purchased on 21/05/2019
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Answer from
SEVIRA KIDS
Dear Madam, The stock situation and the internal investigation carried out after your complaint confirm that your order - which was substantial, by the way - was complete. In addition, no complaint was made to the Post Office about any damage to the packaging of your parcel, which arrived intact and had been prepared with the utmost care. You will understand that in terms of customer loyalty, it is obviously not in our interest to send incomplete orders. We have carried out all the necessary checks to prove our good faith, which is why we are deeply saddened by this complaint, which is damaging to our brand image and our daily dedication to the many customers who place their trust in us. Sincerely, Sevira Kids Customer Service.
3/5
★★★☆☆
Some products are great, others not so great. Disappointed that there is no possibility of free return, already that the delivery is paying.
Acheteur Vérifié
purchased on 11/05/2019
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3/5
★★★☆☆
It's a pity that on the dresses it's a 3D drawing and not real material, even if it's well informed on the description of the clothes... I find it expensive as a result.
Acheteur Vérifié
purchased on 04/05/2019
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3/5
★★★☆☆
At the time of ordering we are offered gift wrapping, I paid for this service and I end up with a simple green gift wrap with dogs on it! For the price, I frankly expected better! The wrapping was unusable, so I threw it away. You don't give a child a gift with dog heads on it, and you don't charge that much for it... Very disappointed, too bad because I was satisfied with the product.
Acheteur Vérifié
purchased on 13/03/2019
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3/5
★★★☆☆
Too bad the size was not mentioned. Clothes are good but too big
Acheteur Vérifié
purchased on 03/03/2019
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3/5
★★★☆☆
Not enough choice
Acheteur Vérifié
purchased on 02/02/2019
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3/5
★★★☆☆
Gift wrap invoiced but not made For the rest, no worries, quality products, fast delivery time.
Acheteur Vérifié
purchased on 15/01/2019
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2/5
★★☆☆☆
I have nothing to say about the site or the product, which are fine. What annoys me is that I ordered gift-wrapping, paid for it, and the wrapping was so badly done that I tore it up and made another one myself... I feel that sevirakids did not provide the expected service.
Acheteur Vérifié
purchased on 08/01/2019
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Answer from
SEVIRA KIDS
Dear Sir/Madam, We are very sorry for the damage to the packaging of your order during transit.
We will, of course, reimburse you for the packaging costs and apologize once again for the inconvenience caused by this event beyond our control.
We hope this will not affect your confidence in our Brand and our Collections, and wish you a pleasant day.
Sincerely, Sevira Kids Customer Service.
We will, of course, reimburse you for the packaging costs and apologize once again for the inconvenience caused by this event beyond our control.
We hope this will not affect your confidence in our Brand and our Collections, and wish you a pleasant day.
Sincerely, Sevira Kids Customer Service.
3/5
★★★☆☆
My order does not match the description ... No pressure on the straps, is this a mistake? So it's difficult to put it on
Acheteur Vérifié
purchased on 13/12/2018
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3/5
★★★☆☆
Good site...Very practical... It's easy to shop and you're sure you won't make a mistake, since it's the parents who choose. On the other hand, it's not easy after the first purchase to come back and see your basket and add a second item... To be simplified... Thanks a lot.
Acheteur Vérifié
purchased on 26/11/2018
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3/5
★★★☆☆
Product error
Acheteur Vérifié
purchased on 23/11/2018
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3/5
★★★☆☆
Fast shipping easy to buy. Lack of detailed photos (e.g. universal footmuff compatible with 3 or 5-point car seat, need images certifying fit and installation on car seat, and 5 points at that).
Acheteur Vérifié
purchased on 04/11/2018
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2/5
★★☆☆☆
Two item errors on the order. We sent an email to find out how to proceed using the "contact us" section.
We still haven't received a reply.
We're going to send back the items sent in error, but we're not sure we'll be able to reorder the ones we want. Otherwise, the other products are of good quality and very pretty.
Acheteur Vérifié
purchased on 11/10/2018
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Answer from
SEVIRA KIDS
Hello, Our Customer Service is available to answer any request received via Chat, Messenger, Telephone, E-mail or post. Please accept our apologies if an error occurred during the preparation of your order, but we have not received any messages from you.
Return formalities are explicitly described in our online store, in the General Terms and Conditions of Sale. We remain at your disposal for any further information. The Sevira Kids Team.
Return formalities are explicitly described in our online store, in the General Terms and Conditions of Sale. We remain at your disposal for any further information. The Sevira Kids Team.
3/5
★★★☆☆
The website is good, the order arrived quickly, but the items were not exactly the same as those ordered... they were less pretty.
Acheteur Vérifié
purchased on 10/09/2018
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3/5
★★★☆☆
No problem
Acheteur Vérifié
purchased on 22/06/2018
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3/5
★★★☆☆
Disappointed with the delivery with customs fees as a surprise! Product of good quality to the touch, very soft and pretty color. The cushion is not really a pillow.
Acheteur Vérifié
purchased on 02/06/2018
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3/5
★★★☆☆
Very good
Acheteur Vérifié
purchased on 06/06/2018
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3/5
★★★☆☆
When I go to the site, as there are so many items to satisfy so many people, it's hard to find what I want in one go. Sometimes I need to go to another site like amazon to get the exact name of the item to search for it. This should be improved. This is my 3rd order, so I'm no novice.
Acheteur Vérifié
purchased on 25/05/2018
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2/5
★★☆☆☆
Deplorable delivery times: over 3 weeks
Acheteur Vérifié
purchased on 13/03/2018
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Answer from
SEVIRA KIDS
Dear Customer, We acknowledge receipt of your message regarding the receipt of your latest order. The logistician's delivery time was longer than normal due to the public holidays in France (Easter), but we have been informed that your order arrived within 8 days of your order on March 21. In any case, we sincerely apologize for the inconvenience and will shortly be sending you a mailing as a gesture of goodwill. The Sevira Kids Team.
3/5
★★★☆☆
07-Oct
Acheteur Vérifié
purchased on 14/03/2018
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