9.7/10
★★★★★
based on 5187 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
I had taken out Carré+ insurance with Republic Ski, but I never received any document confirming this insurance. In the event of an accident, the rental company was not even aware of its existence, making it impossible to take any responsibility. Total lack of transparency and communication. Very disappointed, I won't use them again.
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Lucie D.
purchased on 04/02/2025
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Answer from Ski Republic
Hello Lucie,

Thank you for sharing your experience with us, and we're very sorry to hear about the inconvenience you experienced with your Carré+ insurance. Your satisfaction is important to us, and we take your comments very seriously.

We will be investigating this situation to understand what may have happened, and will be reinforcing our communication to ensure that this does not happen again in the future. We would be delighted to discuss the matter directly with you to resolve the issue.

Your trust is precious, and we look forward to the opportunity to demonstrate our commitment to our customers.

Yours sincerely
The Ski Republic team
1 /5
★☆☆☆☆
I had to redo my basket 6 times before it validated.
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Fred B.
purchased on 06/02/2025
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Answer from Ski Republic
Hello Fred,

Thank you for your feedback. We're sorry to hear that you experienced difficulties with your order. Your experience is important to us, and we're working to improve our site to avoid this kind of inconvenience in the future. Please do not hesitate to contact us should you require any assistance.

Best regards,
The Ski Republic team
1 /5
★☆☆☆☆
I had to modify an item (ski boots) in my order, placed a few months ago. By deleting the boot rental displayed at 59€ in my order summary, I ended up with only 29.5€ deducted from my overall order. However, the discount codes were the same. I find this very average, and displaying "free cancellation" on your site is quite simply misleading advertising. I've been going through your site for several years now, but my experience last year (ski boots in very poor condition because there was no stock available when I changed my boots a day after my arrival) at La Plagne Bellecote, as well as this year's experience, will certainly be the reason for my loyalty to Ski republic.
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Olivier L.
purchased on 18/11/2024
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Answer from Ski Republic
Hello Olivier,

Thank you for sharing your experience with us. We are sorry to hear that your recent order did not live up to your expectations.
Store prices are subject to change, so when prices are modified, they are updated (as indicated in our general booking conditions).
We value your loyalty and look forward to providing you with a better experience in the future.

Yours faithfully
The Ski Republic team
1 /5
★☆☆☆☆
Ras
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Mounir H.
purchased on 20/01/2025
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1 /5
★☆☆☆☆
Internet payment problem! I had to pay twice for reservations. There was a bug and it was hard to find my way around the store.
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Bénédicte R.
purchased on 13/01/2025
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1 /5
★☆☆☆☆
Very good equipment and staff. Great atmosphere.
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Coblo
purchased on 06/01/2024
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1 /5
★☆☆☆☆
Reservation made in advance to have a choice with option and size communicated in advance. Arrived on D-day, no shoes in my size! Disappointment
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Jpourchet
purchased on 06/01/2024
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1 /5
★☆☆☆☆
Unacceptable waiting times, limited welcome...
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Asgl
purchased on 05/01/2024
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1 /5
★☆☆☆☆
This is the worst store in terms of advice I've ever been to in my life. Maxime, who can't even screw a snowboard on properly, takes the cake. Absolutely flee. I've heard them say that they should only give these advice papers to satisfied people... Very serious!
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Fernando
purchased on 22/04/2023
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1 /5
★☆☆☆☆
I asked for a partial refund as my daughter was only able to ski half of the holiday (fractured wrist). I was referred to the Ski Republic website: no return to date. In addition, the quality of the equipment was very poor.
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Yann
purchased on 24/02/2023
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1 /5
★☆☆☆☆
Fantastic staff great service
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Michael B.
purchased on 18/01/2020
1 /5
★☆☆☆☆
Merci tres bin service Merci, tres non service and bin ski
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Rebecca
purchased on 12/04/2019
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1 /5
★☆☆☆☆
Not happy. Only one pair of 22.5 shoes in the store. My daughter complains about touching the toe, and the sales assistant brings me back wet shoes for a change. Finally we're told to come back on Sunday morning. On Sunday morning, they bring me some old shoes from the cellar. We'll settle for Saturday's pair. We then had to change our 20cm poles, which were too small. We were given two different sticks. Store to be avoided.
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Dcs54
purchased on 12/04/2019
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1 /5
★☆☆☆☆
Good welcome but poor quality equipment (broken several times during the week) and old. In addition, it did not correspond to the performance pack and there was no longer any choice in stock.
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Keroual
purchased on 15/03/2019
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1 /5
★☆☆☆☆
Store too small
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Keop78
purchased on 12/03/2019
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1 /5
★☆☆☆☆
I had ordered a pair of very good quality skis but was told when I got to the store that this was not the case. I AM THEREFORE DISAPPOINTED because these poor-quality skis have aggravated my knee disease.
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Jeje D.
purchased on 08/03/2019
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1 /5
★☆☆☆☆
Very good very good quality ski and very welcoming staff
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Toniomomo
purchased on 08/03/2019
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1 /5
★☆☆☆☆
Very good store!
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Mathieu
purchased on 28/02/2019
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1 /5
★☆☆☆☆
Pretty cool store!
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Tomlebg
purchased on 28/02/2019
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1 /5
★☆☆☆☆
Medium
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Nicolas
purchased on 12/02/2019
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