/10
★★★★★
based on 1218 published reviews
★★★★★
based on 1218 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Being a customer this time I did not receive a sample of another tea, disappointed?
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3/5
★★★☆☆
Insufficiently typified teas.
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3/5
★★★☆☆
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3/5
★★★☆☆
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3/5
★★★☆☆
I like some herbal teas, others not so much
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3/5
★★★☆☆
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3/5
★★★☆☆
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2/5
★★☆☆☆
Concerning herbal teas, I made a first order of three products, only one is tasty ! The others are of no interest.....
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Answer from
Thés & Traditions
Hello Peio, We are very sorry to hear that your experience with our herbal teas was not entirely satisfactory. We strive to provide the highest quality products and your feedback is essential to us. We understand that two of the three products you ordered did not meet your expectations in terms of taste. We'd like to explore this issue further to better understand your preferences and offer you a more satisfying experience in the future. To this end, Étienne, a member of our team, will contact you as soon as possible. He will discuss with you exactly what you disliked, and provide you with personalized advice on the best way to brew our herbal teas to get the best taste. Sincerely, The Thés & Traditions team
3/5
★★★☆☆
Offer larger pack sizes. 500g or 1kg for coffee, for example
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Answer from
Thés & Traditions
Hello Yves, Thank you for your recommendation. We'll be adding 500g and 1kg packs to our coffees within the week. Good day, The Thés & Traditions team
3/5
★★★☆☆
I take no gustatory pleasure in drinking this herbal tea. You can taste the hemp, but it doesn't taste like a comeback, it's flat for my palate. Perhaps other people like this neutral taste, but I don't.
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3/5
★★★☆☆
Quite expensive overall
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Answer from
Thés & Traditions
Hello Beatrice, Thank you for your feedback. We're sorry to hear that you find our teas "rather expensive". At Thés & Traditions, we strive to offer the highest quality teas at fair prices. Our teas are carefully selected for their excellence. We understand that price perception can vary from one individual to another, so if you would like to discuss our products or pricing policy in more detail, please do not hesitate to contact us. Sincerely, The Thés & Traditions team
2/5
★★☆☆☆
I thought I was buying a set of two Animals tea boxes as suggested in the photo, but I only received one. The photo showing two tins is misleading and deceptive.
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Answer from
Thés & Traditions
Hi Isabelle, First of all, I'd like to apologize for the confusion. I understand that the photo could give this impression. However, on the Animals tea boxes product sheet, we have specified the need to choose between the pink box and the blue box. Nowhere does it say that the two tins are sold together. We attach great importance to customer satisfaction and the clarity of our offers. Your feedback is valuable and will help us to improve our communication in the future. The Thés & Traditions team
3/5
★★★☆☆
The teapot packaging was torn. Too bad, because it was a gift.
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Answer from
Thés & Traditions
Hello Noémie, We're very sorry to hear that you received your teapot with damaged packaging. We understand how disappointing this can be, especially if it was intended as a gift. We would like to assure you that we attach great importance to the quality of our products and their packaging. Anaïs from our customer service department will contact you to resolve this problem. Good day, The Thés & Traditions team
3/5
★★★☆☆
The teas are good. However, the presentation leaves something to be desired. For example, there's no description of the contents on the tins. A pity when you want to offer it as a gift.
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3/5
★★★☆☆
Rather insipid despite a good smell
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3/5
★★★☆☆
Beautiful black box! Good herbal tea Faulty value for money
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3/5
★★★☆☆
Fast delivery
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2/5
★★☆☆☆
Very long delivery times
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3/5
★★★☆☆
A little disappointed by this infusion, which perhaps deserves to be renamed? I didn't notice the ginger notes in the cup. The lemongrass (vs. lemon) is quite present.
Christelle V.
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3/5
★★★☆☆
I can't yet comment on the "slimming" effectiveness. The taste is a little bitter.
Francoise G.
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3/5
★★★☆☆
It's a question of taste: you can't really taste the lemon and apricot...a little disappointing but nothing to worry about.
Fabrice B.
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3/5
★★★☆☆
It's good and sweet, but I was expecting a lot more flavour...
Anne-claude A.
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