/10
★★★★★
based on 18185 reviews published
★★★★★
based on 18185 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello I still have not received my package It seems blocked in bruguiere
Acheteur Vérifié
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Answer from tompress.com
Hello, We are taking note and are opening a complaint with the postal services. It would be preferable to contact us directly so that we can intervene more effectively. Best regards.
1
/5
★☆☆☆☆
I still haven't received the parcel
Acheteur Vérifié
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Answer from tompress.com
Hello, The parcel is noted delivered. Please contact our customer service department on 05 63 71 44 99. Best regards.
1
/5
★☆☆☆☆
The order has been outbound since January 3rd and has still not been delivered despite several reminders. Bravo...
Acheteur Vérifié
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Answer from tompress.com
Hello, we're opening a complaint with the postal service to find out what's going on. Best regards.
1
/5
★☆☆☆☆
As of 12/20/18 I have not heard from my order. It appears to be shipping but I have no information since I have not received any kind of assistance either by phone or email.
Compratore Verificato
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Answer from tompress.com
Hello, the package was shipped from 20/12/2019 as stated in the same day email. On this email is the link to track the package. It is not normal that the package is not always delivered. I will open a complaint with the courier company. Sincerely.
1
/5
★☆☆☆☆
My order planned as a Christmas present still hasn't been delivered, it's January 1st The post office (letter carrier) tells me that Colissimo deliveries are subcontracted and that independent delivery firms are dubious The address was correct, there was someone on site as these are offices (7am - 7pm). And it's been 4 or 5 times that I've written the same thing with no reply Will I get delivery?
Acheteur Vérifié
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Answer from tompress.com
Hello, Our after-sales service has resent a parcel because the first one is being returned to the sender. You have contacted our after-sales service to confirm the address before reshipping. You can contact us directly at 05 63 71 44 99. Best regards.
1
/5
★☆☆☆☆
We are December 06, 2018 and my order of 13/11/2018 with the correct references has still not been delivered (Beech sawdust for smoking 0.75 2.5 mm) ... Received on 15/11/2018 a package not corresponding to my order, returned on 19/11/218 at the request of tompress (received at SAV Tompress 21/11/2018) and since no news despite my reminders
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, your case is being processed, the after-sales service will take care of it as soon as possible. Best regards.
1
/5
★☆☆☆☆
My order has still not arrived at my post office in Jemeppe sur sambre. Belgium. I can therefore not assess any quality. I hope it's just a delay "and that the parcel will arrive very soon".
Acheteur Vérifié
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Answer from tompress.com
Hello, the postal services are disrupted by the demonstrations and blockades and are doing their best, it seems that the delay is clearing up. Your parcel is available at the collection point. Best regards.
1
/5
★☆☆☆☆
Goods broken, poor consultation with the service department. After 1 month I received a credit note for the broken goods. Return shipment of the complete delivery requested, but no communication. Any attempt to communicate by email is ignored.
Verifizierter Käufer
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Answer from tompress.com
Hello, we followed the defective products during transportation and followed the return and aurpsè claim of the carrier. What address are you using to send your email? Best regards
1
/5
★☆☆☆☆
NOTHING RECEIVED
Acheteur Vérifié
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Answer from tompress.com
Hello, Have you tracked your package? It indicates that road blockades have disrupted deliveries. Your package has been in Belgium since 14/11/2018. Best regards.
1
/5
★☆☆☆☆
The problem is that the product (jar) arrived broken. It has been returned to you. I think that you must not let go of the customer, who is dependent on the product being returned. You need to keep tracking the product so that the customer doesn't have to wait for your service provider's goodwill. In this way, the return will be made as quickly as possible so that you can satisfy your customer's purchase. I think
Acheteur Vérifié
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Answer from tompress.com
Hello, You did the right thing by refusing the merchandise broken in transit. The return is expected in our warehouses and we will take the necessary action as soon as we receive it. Best regards.
1
/5
★☆☆☆☆
Items still not received following Bpost strike in Belgium
Acheteur Vérifié
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Answer from tompress.com
Hello, It's Tom Press that you give such bad marks, but we did provide the expected service. Best regards.
1
/5
★☆☆☆☆
I waited for my order for more than 10 days, I turned to Amazon and the next day, I received them, so you see your site is finished, except that you still owe me 10.30 euros ... The refund was supposed to be made and it's been ordered, I'm still waiting for it, I'm even thinking of filing a complaint.
Acheteur Vérifié
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Answer from tompress.com
Hello, We were out of stock and we're sorry about that. On the other hand, the refund has been made since 24/10/2018. Best regards.
1
/5
★☆☆☆☆
To evaluate, I would have to deliver
Acheteur Vérifié
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Answer from tompress.com
Hello, It seems that the delivery man is having trouble finding the delivery address. He will have to contact you again. Best regards.
1
/5
★☆☆☆☆
2 barrels ordered. One drum damaged. Delivery returned. No news since
Acheteur Vérifié
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Answer from tompress.com
Hello, The credit note for refund was issued and sent by email dated 25/10/2018, I invite you to check your email box for further infomations, you can contact us at 05 63 71 44 99 or [email protected] for any questions. Best regards.
1
/5
★☆☆☆☆
I never received the product. The tracked parcel was announced as delivered on 19/10. That day, I did receive an envelope with your catalog and the invoice, but no product. Your customer service simply told me to check with the post office... In other words, you're on your own.
Acheteur Vérifié
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Answer from tompress.com
Hello, a file has been opened with our after-sales service. Research is in progress. As soon as we have information, our after-sales service will contact you. You can also contact us by e-mail or telephone, quoting reference 21699. Best regards.
1
/5
★☆☆☆☆
Minimum use of materials, maximum profit? product is out of proportion in terms of design, use of materials and workmanship to the price demanded.
The packaging and presentation is very questionable.
I would NOT recommend or want to buy again the power slicer made in Poland or the Czech Republic.
Especially as the product is officially offered by France, which is misleading.
Verifizierter Käufer
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1
/5
★☆☆☆☆
Order not received
Acheteur Vérifié
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Answer from tompress.com
Hello, the Belgian post office is experiencing technical problems which are causing delays in the delivery of your parcel and we are very sorry about this. Best regards.
1
/5
★☆☆☆☆
Never received....
Acheteur Vérifié
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Answer from tompress.com
Hello, the Belgian post office is experiencing difficulties with deliveries, but it seems to be sorted out and your parcel should arrive shortly. Best regards.
1
/5
★☆☆☆☆
After more than 15 days, I'm still waiting for my parcel???
Acheteur Vérifié
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Answer from tompress.com
Hello, We're sorry, but the Belgian post office is having problems processing parcels. You can contact them for a detailed follow-up. Best regards.
1
/5
★☆☆☆☆
I have not been delivered, the service responds but without a valid solution.
Acheteur Vérifié
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Answer from tompress.com
Hi, It seems that the postal services have lost your parcel. We have made a complaint directly to their department, who must take the necessary steps, and we are contacting them again. Best regards.
1
/5
★☆☆☆☆
We would like to evaluate our order, but unfortunately we still have NOT RECEIVED it........ your sales department is faster than the deliveryman.
Acheteur Vérifié
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1
/5
★☆☆☆☆
Ordered product not available and replacement product never delivered.
Acheteur Vérifié
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Answer from tompress.com
Hello, Your parcel has been available at the collection point since 12/07/2018, it is being returned to sender as it has not been collected within 10 days. Upon receipt, our after-sales service will contact you to review the situation with you. Best regards.
1
/5
★☆☆☆☆
I didn't receive my order because of an address error on my part BUT the soap hasn't contacted me for a week. Why don't you send me another pan and wait for the one I was entitled to to return to your establishments ????
Acheteur Vérifié
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Answer from tompress.com
Hello, We are very sorry for what happened to you. Unfortunately, we have no other option than to receive the package in error to trigger the new shipment. The parcel has arrived and the new shipment is in progress. We hope that our efforts will change your mind about the quality of our services. Best regards.
1
/5
★☆☆☆☆
I've taken my case to the district court because I haven't had a favourable response to my dispute after sending several emails. The consumer service has also been notified. Zero points and I wouldn't recommend your site.
Acheteur Vérifié
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Answer from tompress.com
Hello, We have tried to contact you several times on the number you gave us when you placed your order, but unfortunately without success. Please contact us on 05 63 71 44 99 (toll-free number). Best regards.
1
/5
★☆☆☆☆
I have not received my merchandise
Acheteur Vérifié
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Answer from tompress.com
Hello, the parcel has been returned to us by the Post Office. We will contact you as soon as we receive it. Best regards.
1
/5
★☆☆☆☆
Goods in poor condition on receipt.
Delivery in 24h received in 5days for 32 No follow-up concerning a refund.
A disgrace
Acheteur Vérifié
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Answer from tompress.com
Hello, the claim has been accepted, we do not know the reason for the delay, but we were successful. Our after-sales service will contact you to confirm the reimbursement of delivery costs. We hope that you will be satisfied with the means used to process your claim and encourage you to make a new evaluation. Best regards.
1
/5
★☆☆☆☆
I still haven't received the order .....
Acheteur Vérifié
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1
/5
★☆☆☆☆
Still nothing received
Acheteur Vérifié
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Answer from tompress.com
Hello, we have opened a complaint with the postal services. As soon as we know more about the routing of your parcel we will not hesitate to contact you. Best regards.
1
/5
★☆☆☆☆
The order still hasn't left tom ressp
Acheteur Vérifié
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Answer from tompress.com
Hello, the item you ordered is currently being restocked. We will do our best to shorten the delay. Best regards.
1
/5
★☆☆☆☆
To be able to evaluate an order, you would have to have already received it. On the other hand, customer service is not very commercial, even very unpleasant. I would have preferred to give a positive review if everything had gone well. So for the time being, I'm giving a very unfavorable or even negative review. I hope that all this will be arranged so that I can change my mind.
Acheteur Vérifié
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