/10
★★★★★
based on 17096 published reviews
★★★★★
based on 17096 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Everything is too small and delivery leaves much to be desired
Acheteur Vérifié
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Answer from
tompress.com
Hello, We don't have a shipped order for you, only a quote that you haven't finalized. I invite you to modify your rating. Best regards.
1/5
★☆☆☆☆
Hello, my order still hasn't arrived. I phoned on December 21st and your employee told me that I would receive my parcel on December 23rd. It's now December 27th and I still haven't received anything. Thank you for sending me my order. Pascale Dumont
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Answer from
tompress.com
Hello, the parcel left on 15/12 was not delivered on time, we have opened a complaint with the postal services, the tracking file is still pending. Best regards.
1/5
★☆☆☆☆
Nothing received, 15 days after order....
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Answer from
tompress.com
Hello, Your order is being returned to us, a file has been opened with our after-sales service. You can contact them to find out the details of the shipment. Best regards.
1/5
★☆☆☆☆
Delay far too long, order placed over 2 weeks ago and still not received.
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Answer from
tompress.com
Hello, you have ordered an item that is unfortunately unavailable. The restocking is in progress, we do our best to shorten this delay as much as possible. Best regards.
1/5
★☆☆☆☆
Hello, I'm sorry but we still haven't received our parcel. Kind regards.
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Answer from
tompress.com
Hello, the tracking of your package indicates that it has been delivered against signature since 02/12/2017. I invite you to verify and change the rating assigned. Best regards.
1/5
★☆☆☆☆
Paid in advance, did not receive the goods. Then no reply to my email asking where the goods were, but asking for an evaluation. Many thanks
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Answer from
tompress.com
Hello, your order was returned on 30/11/2017 because you were not present during delivery and the package was not removed within 10 days. Our after sales service has sent you an email to contact us. Regards.
1/5
★☆☆☆☆
Very unhappy with this item, impossible to clean, the pan is rusty. I thought the quality was top notch. I will not buy anything from this site again, I do not recommend this site.
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Answer from
tompress.com
Hello, the frying pan is made of black sheet metal and should be washed and dried immediately after use and greased before storage. It is made entirely of steel, and you can find all the advice you need here: https://www.tompress.com/A-10002828-apprivoiser-sa-poele-en-fer-avec-elise.aspx. I'll let you modify or complete your review. Best regards.
1/5
★☆☆☆☆
Very bad customer service. 2 weeks and still nothing. I have to evaluate the product, without having received it??? Fucking bullshit
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Answer from
tompress.com
Hello, Your order left on 10/11/2017, it is noted delivered on 21/11/2017, it seems that customs clearance took time. I invite you to make the modification of your notice concerning us. Best regards.
1/5
★☆☆☆☆
It's difficult to give an opinion on an order that still hasn't been delivered. In any case, I'm disappointed.
Acheteur Vérifié
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Answer from
tompress.com
Hello, the French fry cutter is being restocked and will be shipped shortly. Best regards.
1/5
★☆☆☆☆
Long delivery times, poor quality at completely overpriced prices. Very limited and lengthy exchange options.
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1/5
★☆☆☆☆
Hello the parcel arrived broken and still no news about the next delivery.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Following e-mail exchanges with our after-sales service and yesterday's telephone call, a refund will be made as soon as the parcel is returned to our warehouses. Best regards
1/5
★☆☆☆☆
25.9. ordered and paid until 09.10. not delivered great performance
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Answer from
tompress.com
Hello, We apologize for this inconvenience, we have filed a complaint with the postal services to find out the details of this routing. Yours sincerely
1/5
★☆☆☆☆
I would like to rate it mja, but so far (3.10.) has not been delivered or does it come with the stagecoach, because it is not 48 hours delivery time, but 480?
Verifizierter Käufer
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Answer from
tompress.com
Hello, it seems that the postal services are having difficulty delivering to you, you can approve details at the following link: https://www.laposte.fr/particulier/outils/de/ein-paket-verfolgen?codeCB257934297DE We will open a claim to process your package. We apologize for this inconvenience. Yours sincerely
1/5
★☆☆☆☆
As I still haven't received my order, I can't judge the merchandise. On the other hand, I'm waiting to see whether customer service will be up to scratch if my order doesn't arrive. In any case, as far as delivery is concerned, I find the post office's service pathetic. Cdt.
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Answer from
tompress.com
Hello, I hope you will be satisfied with our service. As agreed, the replacement has gone, and I see that you have been delivered today. Best regards.
1/5
★☆☆☆☆
I still haven't received my delivery...
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Answer from
tompress.com
Hello, what happened? Please let us know the details of this delivery. Best regards.
1/5
★☆☆☆☆
2 massive stainless steel plancha ordered, delivered in a single thin cardboard box, the result: totally damaged and scratched. i was told that i should have checked the parcel on delivery and therefore that the insurance doesn't work. thank you and well done tom press.
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Answer from
tompress.com
Hello, You have indeed neglected to check your parcel. We have made you a commercial proposal and you have refused it. Best regards.
1/5
★☆☆☆☆
Still nothing received
Acheteur Vérifié
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Answer from
tompress.com
Hello, We have received your order and thank you for it. Your order includes an item that is not available in stock. Best regards.
1/5
★☆☆☆☆
You want to know what's in the catalog when it arrives. The headings are varied and arouse curiosity. I'm a small customer and you take a particular interest in me when a product is missing.
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Answer from
tompress.com
Hello, It's a pity you gave us a bad rating, I think it's a mistake and I invite you to change your rating. Best regards.
1/5
★☆☆☆☆
I placed and paid for an order on 15/08. It's still on hold and I've had no news about the reason for the blockage or the estimated delivery time. We're a long way from delivery within 48 hours.
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1/5
★☆☆☆☆
Nothing received to date
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1/5
★☆☆☆☆
I can't evaluate the product, as I still haven't received it. I'm in a rural area in the south of Belgium, but I'm still surprised that it hasn't been delivered yet....
I will reply to the review once the product has been delivered Kind regards etienne Godts
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Answer from
tompress.com
Hello, the tracking of the parcel indicates it delivered, do not hesitate to share with us your impressions or to change the attribution of note. Best regards.
1/5
★☆☆☆☆
It's July 20 and the order still hasn't been delivered. No information, no reviews ... and you ask me to evaluate your services?
Acheteur Vérifié
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Answer from
tompress.com
Hello, Your package was indeed shipped on 11/07/2017, I am approaching the carrier to find out the routing details and will contact you later today. Best regards.
1/5
★☆☆☆☆
I can not rate, because the stock, already paid stock has not arrived after 2 weeks if this is not done until 28.this, I resign from the purchase contract and demand my money back
Verifizierter Käufer
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Answer from
tompress.com
Hello, thank you for your message, but I see that your package is left on the day of order and it has been delivered to you. Yours sincerely.
1/5
★☆☆☆☆
Very unpleasant reception from the after-sales service as if the customer was responsible for the goods received damaged then different discourse between the different people we have to deal with I would not recommend this site, already the problem Sav is far from being resolved a problem on a product return to your charge Cordially
Acheteur Vérifié
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Answer from
tompress.com
Hello, Did you note the breakage on the delivery slip? The file is open with our after-sales service and was waiting for photos which were not attached to your e-mail. Please send them to us to speed up processing.
1/5
★☆☆☆☆
I can not give you my evaluation because to date I still have not received my package ....
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Answer from
tompress.com
Hello, Your parcel has arrived at your sorting center since 25/04/2017, your letter carrier should be presenting it to you shortly.
1/5
★☆☆☆☆
Hello.... I placed an order with you on April 10 and I can't reply as I haven't received my parcel yet. Thank you and happy Easter. Claudine
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Answer from
tompress.com
Hello, Your parcel left the same day, the tracking indicates that it arrived in Belgium. For further information, please contact our customer service department on +335 63 71 44 99 or [email protected].
1/5
★☆☆☆☆
Frame was only shrink-wrapped in plastic, no cardboard, no protection, arrived bent
Verifizierter Käufer
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Answer from
tompress.com
Are you waiting for delivery? Feel free to contact our service department.
1/5
★☆☆☆☆
I never received my article
Acheteur Vérifié
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Answer from
tompress.com
The package was returned to us. Our after-sales service is in the process of re-sending it.
1/5
★☆☆☆☆
Unfortunately, I have not yet received the goods I ordered. I therefore rate the delivery as unsatisfactory. In the order form, the cabbage slicer with crank is repeatedly advertised as available, but as a customer I have already been waiting for 3 weeks. If it is not delivered as soon as possible, I will withdraw from my purchase contract.
Verifizierter Käufer
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Answer from
tompress.com
Unfortunately, the product is out of stock. Replenishment planned for the week of November 7th. Of course, if the time does not suit you, we can completely cancel the order and payment.
1/5
★☆☆☆☆
Everything very bad Product not suitable for soft fruit Satisfaction guarantee is not given Customer service very poor
Verifizierter Käufer
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Answer from
tompress.com
The corer is mainly intended for tomatoes, but if you attach a cone with finer holes to the front, you can also core red fruits such as blackberries, currants, etc. If the seeds are smaller than the 1.1 mm holes, they will inevitably be pressed through the sieve.