/10
★★★★★
based on 17097 published reviews
★★★★★
based on 17097 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Sorry to be so harsh, but I've been waiting several months for delivery.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Some items, mainly made of metals, have become longer to produce. We are very sorry about this and will do our best to reduce your waiting time. Yours sincerely
3/5
★★★☆☆
Hello I ordered casings on Monday and received them on Saturday, it was hot and the salt inside had melted. I hope there won't be any problems when I use them.
Acheteur Vérifié
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3/5
★★★☆☆
The merchandise was returned for damage. I understand that the barrel was worn, but wear does not mean damage. Customer service did not accept my comment and I had to cancel the order. I was refunded a few days later. Too bad...
Acheteur Vérifié
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Answer from
tompress.com
Hello, a used model is indeed not perfect, we offer new or refurbished barrel models if you prefer. Best regards.
2/5
★★☆☆☆
Too long to wait for delivery
Acheteur Vérifié
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3/5
★★★☆☆
There were 3 weeks between the order and delivery. The parcel was badly damaged. Overall, the order processing was unsatisfactory!!!!
Verifizierter Käufer
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3/5
★★★☆☆
I paid for the item to be delivered to my home and would have had to go to the post office to pick it up.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Unfortunately, Colissimo was unable to deliver. Home delivery is currently suspended in your area. Your parcel has been forwarded to your nearest postal collection point. Yours faithfully
2/5
★★☆☆☆
Unsuitable equipment for blackberries. Misleading article about blackberry jelly in Tompress magazine. (Special issue #1) I'm a dissatisfied customer.
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Answer from
tompress.com
Hello, we apologize for the inconvenience, but this appliance is suitable for the purpose for which you wish to use it, i.e. de-seeding blackberries. Please contact our customer service department so that we can find the cause of your problem on 05 63 71 44 99 or [email protected]. Best regards.
3/5
★★★☆☆
Not enough quality for the price
Verifizierter Käufer
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2/5
★★☆☆☆
Warning: the photo does not correspond to the product, the capsule is sterilizable and not pasteurizable, no details in the description, in short, blind ordering and you are told that you must call before ordering to be sure of what you are ordering, a great first. A word of advice: redo your description or change the photo even if they are not contractual as you have specified.
Acheteur Vérifié
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Answer from
tompress.com
Hello, these capsules can be pasteurized and sterilized, so you can pasteurize your juices and sterilize your sauces or preparations if required. Best regards.
2/5
★★☆☆☆
Site that sells obsolete products. I ordered a pigeon repeller. Installed in March, we've never had so many pigeons nesting under the house's spandrels 1m50 away from the device!!! Customer service asks me if I've changed the batteries!!! Who are the pigeons really????
Acheteur Vérifié
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Answer from
tompress.com
Hello, An after-sales service file is being processed for your request. Yours sincerely
3/5
★★★☆☆
The lid arrived damaged, the rest in good condition.
Acheteur Vérifié
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3/5
★★★☆☆
The turbine was full of small scratches and did not look new.
Acheteur Vérifié
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Answer from
tompress.com
Hello, We've read your e-mail and we'll be happy to exchange it as soon as we receive the device back in our warehouse. Best regards.
3/5
★★★☆☆
The mould is small and poorly made coarse
Acheteur Vérifié
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Answer from
tompress.com
Hello, We're sorry that the article doesn't suit you, it's handmade and designed to mold 20 grams of butter. We offer other models with larger capacities if you wish. Best regards.
3/5
★★★☆☆
Bonjour, dommage livraison trop longue plus de 15 jours
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3/5
★★★☆☆
Never despair, articles available within 4 to 6 weeks obtained after 3 months without any particular announcement, which was worth a delivery when we were away.
On the other hand, the articles are of good quality and correspond to the description.
Acheteur Vérifié
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3/5
★★★☆☆
Delivery time much, much too long...several months...
Acheteur Vérifié
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Answer from
tompress.com
Hello, Our apologies, the restocking of spare parts took longer than expected which delayed the dispatch of your order. Fortunately, the parcel was dispatched within 48 working hours. Yours sincerely
3/5
★★★☆☆
Due to a management error the pan arrived after the date and I had to buy another one. (double use) I hesitate to recommend, so as not to suffer the same setbacks. Sincerely
Acheteur Vérifié
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Answer from
tompress.com
Hello, We are sorry for this inconvenience, the postal services have indeed misdirected the package which caused this delay of 24 hours. Yours sincerely
3/5
★★★☆☆
A customer for years, this is the first time that an order placed on May 20 has been received on July 17.
Acheteur Vérifié
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Answer from
tompress.com
Hello, We're sorry, this is an exceptional situation and unfortunately some raw materials are particularly difficult to restock. We're doing our best to shorten lead times. Kind regards.
2/5
★★☆☆☆
I still haven't received the goods. In fact, the carrier came 2 times and I was there. My phone rang but I didn't pick it up quickly enough - 4 rings then an answering machine, so I tried to call the number back - no answer. The carrier wanted to ask me for the entry code, even though it was indicated on the transport document.
Acheteur Vérifié
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Answer from
tompress.com
Hello, the delivery took place on 19/07. We have taken your comment into account and will pass it on to our agency for better monitoring of the deliveries we entrust to them. Best regards.
3/5
★★★☆☆
Long delay to receive a damaged can and a pizza peel. Disappointed when up until then I was very satisfied...
Acheteur Vérifié
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Answer from
tompress.com
Hello, Sorry for the delay, the production of the shovels and pizza handles is a bit behind schedule. Is the canister usable? Please let us know the details of your delivery at [email protected]. Best regards.
2/5
★★☆☆☆
Not yet received the merchandise
Acheteur Vérifié
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Answer from
tompress.com
Hello, your parcel left on Friday was delivered yesterday Monday, the first having returned to us for NPAI. Best regards.
3/5
★★★☆☆
One of the spindle screws is bent Cannot be screwed in
Acheteur Vérifié
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Answer from
tompress.com
Hello, I'll pass this on to our customer service immediately. Best regards.
2/5
★★☆☆☆
Rozell pancake rake: Really average quality, the handle of the Rozell (pancake rake) is not straight, and does not fit together well. 10 Carnex bags for ham mould with red edging: Poor quality ham socks, better quality from the competition, almost the same price. I would not recommend this type of item.
Acheteur Vérifié
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3/5
★★★☆☆
Product ordered in April and delivered mid-June. No information about unavailability before the order except the generic mention "delivery within 48h".
Acheteur Vérifié
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3/5
★★★☆☆
For the 2nd time I am disappointed with the equipment ordered 1 -- the vacuum machine which gave me a lot of problems ..no longer used... 2 -- the pair of scissors whose thumb ergonomics are lamentable .. but it cuts very well...
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3/5
★★★☆☆
Products delivered not as described.
Acheteur Vérifié
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3/5
★★★☆☆
Unfortunately three glass jars were broken in transit, next time I'll only validate delivery after opening the parcel. On your side there's not much to reproach you with, the packaging was correct and the "fragile" marking was clearly visible.
Acheteur Vérifié
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Answer from
tompress.com
I think this information should be passed on to the carrier."
3/5
★★★☆☆
Disappointed by this article personally I think that the value for money is not there.
Acheteur Vérifié
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Answer from
tompress.com
Hi, sorry it doesn't fit. Is it the size? The power? Best regards.
3/5
★★★☆☆
It is difficult for me to evaluate the customer service, as my order did not involve this service. I was totally satisfied with the way the product was presented on the site, but on the other hand, LA POSTE is definitely LACKING. My colissimo arrived 3 days late (the 2 previous ones - which were not Tompress orders - were lost).
Acheteur Vérifié
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3/5
★★★☆☆
The 2m handle on the pizza peel was bent... I'm a bit disappointed, especially considering the price.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Our apologies. Did you note this on the delivery slip? Kind regards.