/10
★★★★★
based on 18185 reviews published
★★★★★
based on 18185 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not yet received the parcel
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, It's normal, you haven't validated the quote, a payment is necessary to trigger the shipment of the order. Best regards.
1
/5
★☆☆☆☆
Out of stock , product not delivered yet , not before 3 weeks .
Acheteur Vérifié
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Answer from tompress.com
Hello, the initially planned restocking time has been postponed by the manufacturer. As indicated by our customer service department, we will inform you when the parcel leaves. We will do our best to reduce this delay. Best regards.
1
/5
★☆☆☆☆
After almost a month the goods have still not arrived, nobody answers the customer phone and e-mails are only answered with a lot of delay and zero information. Conclusion: Never again
Verifizierter Käufer
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Answer from tompress.com
Hello, Yes, postal items were blocked due to bad weather. Your package could only reach the platform of Lille on 19/02/2018, the delay is caught. We apologize for this inconvenience beyond our control. Yours sincerely.
1
/5
★☆☆☆☆
No, gentlemen, I'm not happy at all. I haven't had a chance to test it yet, as I'm still waiting for a reply from your after-sales service for file 20341. So I've misplaced my trust in your company. And if I may say so, the damage caused on delivery is due to a double failure in YOUR packaging of the items, so a big effort is required.
Acheteur Vérifié
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Answer from tompress.com
Hello, I apologize for the inconvenience. I see that your file is being closed following the call to our after-sales service yesterday and that we were able to offer you a solution adapted to the situation. Best regards.
1
/5
★☆☆☆☆
Hello Sirs, I ticked 1 star but you don't deserve it. For me it's 0,0,0. I'm 100 disappointed because: I sent you a complaint e-mail via your site's contact page yesterday, January 23rd, but still no reply or acknowledgement of receipt, after more than 24 hours.
carton2 in carton1 was open, and breakage inside + pestle handle missing Wait for reply.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the inconvenience and disappointment caused. Your message has reached us, we replied yesterday and opened the follow-up file with our after-sales service, which is waiting for additional information before taking the necessary action. I'll send you all the information by e-mail today. Best regards.
1
/5
★☆☆☆☆
After 15 days I still haven't received my order
Acheteur Vérifié
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Answer from tompress.com
Hello, Your package left on 12/01/2018 is being returned to us by the post office, they were unable to deliver, the cause will be known to us upon receipt of the return. Our after-sales service is following your case. Best regards.
1
/5
★☆☆☆☆
The pot arrived quickly but was broken, so it was sent back. We are now waiting for a new pot
Acheteur Vérifié
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Answer from tompress.com
Hello, We are aware of the breakage, our after-sales service is handling your case. Best regards.
1
/5
★☆☆☆☆
Everything is too small and delivery leaves much to be desired
Acheteur Vérifié
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Answer from tompress.com
Hello, We don't have a shipped order for you, only a quote that you haven't finalized. I invite you to modify your rating. Best regards.
1
/5
★☆☆☆☆
Hello, my order still hasn't arrived. I phoned on December 21st and your employee told me that I would receive my parcel on December 23rd. It's now December 27th and I still haven't received anything. Thank you for sending me my order. Pascale Dumont
Acheteur Vérifié
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Answer from tompress.com
Hello, the parcel left on 15/12 was not delivered on time, we have opened a complaint with the postal services, the tracking file is still pending. Best regards.
1
/5
★☆☆☆☆
Nothing received, 15 days after order....
Acheteur Vérifié
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Answer from tompress.com
Hello, Your order is being returned to us, a file has been opened with our after-sales service. You can contact them to find out the details of the shipment. Best regards.
1
/5
★☆☆☆☆
Delay far too long, order placed over 2 weeks ago and still not received.
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, you have ordered an item that is unfortunately unavailable. The restocking is in progress, we do our best to shorten this delay as much as possible. Best regards.
1
/5
★☆☆☆☆
Hello, I'm sorry but we still haven't received our parcel. Kind regards.
Acheteur Vérifié
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Answer from tompress.com
Hello, the tracking of your package indicates that it has been delivered against signature since 02/12/2017. I invite you to verify and change the rating assigned. Best regards.
1
/5
★☆☆☆☆
Paid in advance, did not receive the goods. Then no reply to my email asking where the goods were, but asking for an evaluation. Many thanks
Verifizierter Käufer
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Answer from tompress.com
Hello, your order was returned on 30/11/2017 because you were not present during delivery and the package was not removed within 10 days. Our after sales service has sent you an email to contact us. Regards.
1
/5
★☆☆☆☆
Very unhappy with this item, impossible to clean, the pan is rusty. I thought the quality was top notch. I will not buy anything from this site again, I do not recommend this site.
Acheteur Vérifié
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Answer from tompress.com
Hello, the frying pan is made of black sheet metal and should be washed and dried immediately after use and greased before storage. It is made entirely of steel, and you can find all the advice you need here: https://www.tompress.com/A-10002828-apprivoiser-sa-poele-en-fer-avec-elise.aspx. I'll let you modify or complete your review. Best regards.
1
/5
★☆☆☆☆
Very bad customer service. 2 weeks and still nothing. I have to evaluate the product, without having received it??? Fucking bullshit
Acheteur Vérifié
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Answer from tompress.com
Hello, Your order left on 10/11/2017, it is noted delivered on 21/11/2017, it seems that customs clearance took time. I invite you to make the modification of your notice concerning us. Best regards.
1
/5
★☆☆☆☆
It's difficult to give an opinion on an order that still hasn't been delivered. In any case, I'm disappointed.
Acheteur Vérifié
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Answer from tompress.com
Hello, the French fry cutter is being restocked and will be shipped shortly. Best regards.
1
/5
★☆☆☆☆
Long delivery times, poor quality at completely overpriced prices. Very limited and lengthy exchange options.
Verifizierter Käufer
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1
/5
★☆☆☆☆
Hello the parcel arrived broken and still no news about the next delivery.
Acheteur Vérifié
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Answer from tompress.com
Hello, Following e-mail exchanges with our after-sales service and yesterday's telephone call, a refund will be made as soon as the parcel is returned to our warehouses. Best regards
1
/5
★☆☆☆☆
25.9. ordered and paid until 09.10. not delivered great performance
Verifizierter Käufer
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Answer from tompress.com
Hello, We apologize for this inconvenience, we have filed a complaint with the postal services to find out the details of this routing. Yours sincerely
1
/5
★☆☆☆☆
I would like to rate it mja, but so far (3.10.) has not been delivered or does it come with the stagecoach, because it is not 48 hours delivery time, but 480?
Verifizierter Käufer
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Answer from tompress.com
Hello, it seems that the postal services are having difficulty delivering to you, you can approve details at the following link: https://www.laposte.fr/particulier/outils/de/ein-paket-verfolgen?codeCB257934297DE We will open a claim to process your package. We apologize for this inconvenience. Yours sincerely
1
/5
★☆☆☆☆
As I still haven't received my order, I can't judge the merchandise. On the other hand, I'm waiting to see whether customer service will be up to scratch if my order doesn't arrive. In any case, as far as delivery is concerned, I find the post office's service pathetic. Cdt.
Acheteur Vérifié
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Answer from tompress.com
Hello, I hope you will be satisfied with our service. As agreed, the replacement has gone, and I see that you have been delivered today. Best regards.
1
/5
★☆☆☆☆
I still haven't received my delivery...
Acheteur Vérifié
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Answer from tompress.com
Hello, what happened? Please let us know the details of this delivery. Best regards.
1
/5
★☆☆☆☆
2 massive stainless steel plancha ordered, delivered in a single thin cardboard box, the result: totally damaged and scratched. i was told that i should have checked the parcel on delivery and therefore that the insurance doesn't work. thank you and well done tom press.
Acheteur Vérifié
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Answer from tompress.com
Hello, You have indeed neglected to check your parcel. We have made you a commercial proposal and you have refused it. Best regards.
1
/5
★☆☆☆☆
Still nothing received
Acheteur Vérifié
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Answer from tompress.com
Hello, We have received your order and thank you for it. Your order includes an item that is not available in stock. Best regards.
1
/5
★☆☆☆☆
You want to know what's in the catalog when it arrives. The headings are varied and arouse curiosity. I'm a small customer and you take a particular interest in me when a product is missing.
Acheteur Vérifié
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Answer from tompress.com
Hello, It's a pity you gave us a bad rating, I think it's a mistake and I invite you to change your rating. Best regards.
1
/5
★☆☆☆☆
I placed and paid for an order on 15/08. It's still on hold and I've had no news about the reason for the blockage or the estimated delivery time. We're a long way from delivery within 48 hours.
Acheteur Vérifié
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1
/5
★☆☆☆☆
Nothing received to date
Acheteur Vérifié
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1
/5
★☆☆☆☆
I can't evaluate the product, as I still haven't received it. I'm in a rural area in the south of Belgium, but I'm still surprised that it hasn't been delivered yet....
I will reply to the review once the product has been delivered Kind regards etienne Godts
Acheteur Vérifié
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Answer from tompress.com
Hello, the tracking of the parcel indicates it delivered, do not hesitate to share with us your impressions or to change the attribution of note. Best regards.
1
/5
★☆☆☆☆
It's July 20 and the order still hasn't been delivered. No information, no reviews ... and you ask me to evaluate your services?
Acheteur Vérifié
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Answer from tompress.com
Hello, Your package was indeed shipped on 11/07/2017, I am approaching the carrier to find out the routing details and will contact you later today. Best regards.
1
/5
★☆☆☆☆
I can not rate, because the stock, already paid stock has not arrived after 2 weeks if this is not done until 28.this, I resign from the purchase contract and demand my money back
Verifizierter Käufer
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Answer from tompress.com
Hello, thank you for your message, but I see that your package is left on the day of order and it has been delivered to you. Yours sincerely.