/10
★★★★★
based on 17096 published reviews
★★★★★
based on 17096 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Difficult assembly
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2/5
★★☆☆☆
An unavailable product should not be able to be ordered. I bought by 20 to get a discount. Finally not available in sufficient quantity, stock available sent but without discount ...
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tompress.com
Hello, the articles are regularly restocked according to production rhythms, it is true that in the urgency, be vigilant with the indication of the stock if you cannot wait (resumed on the confirmation of order). Best regards.
3/5
★★★☆☆
Hello, A bag of flour was slightly torn (Larangais I think) certainly due to a bad wedging.
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3/5
★★★☆☆
Fast, efficient delivery. Product quality leaves something to be desired with certain metal-effect plastic parts (after all, for the price, it's not surprising). The most annoying thing is the product's effectiveness: it doesn't work at all.
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tompress.com
Hello, could you please tell us what exactly is going on with the article? Best regards.
2/5
★★☆☆☆
After 4 MONTHS of waiting ..... what would you think of this site !!!!!. What's more, they tell you it's French!!! when it comes from China!!! it's over NEVER again!
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Answer from
tompress.com
Hello, the pan is not made in China, nor in France, it is made in Europe, in Spain as indicated in the description. Sincerely yours.
3/5
★★★☆☆
Too bad my 10 kg bag of salt was all punctured salt everywhere in the package
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tompress.com
Hello, We apologize for the inconvenience. How was the box? Best regards.
2/5
★★☆☆☆
Dead packaging
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Answer from
tompress.com
Hello, The article has nothing? Kind regards.
2/5
★★☆☆☆
The parcel arrived unannounced and I had to run back when the delivery man was at my house... No more orders ever!
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tompress.com
Hello, We informed you of the departure of your parcel on 20/04 and its routing on 21/04 by e-mail with the link of follow-up in real time. Best regards.
3/5
★★★☆☆
Good quality product that perfectly meets my expectations. ( Functional and compact ) On the other hand, the price seems very high compared to the product in terms of materials and finish.
I was very disappointed with the assembly. A nut is missing on the lever pivot pin, and the addition of washers behind the nuts would have been a plus, to prevent the paintwork from coming loose.
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3/5
★★★☆☆
Wrong product compared to the site description
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3/5
★★★☆☆
Problem with geodis/calberson carriers.
Everything was broken, package opened before delivery (by deliveryman to see what it was...")
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tompress.com
package without pallet underneath."
3/5
★★★☆☆
More than a month to receive my order
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3/5
★★★☆☆
Perfect delivery.
Desus of the goods. With breaks and chips. After-sales service response leaves much to be desired.
Poor customer service, 3 weeks waiting for 1 product. I have to change product, not even able to offer me the 10euro difference on a 460euro invoice. Impossible to make you a commercial offer up to 10euro".
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3/5
★★★☆☆
The product is of good quality and seems durable. On the other hand, I don't know why but the package was repackaged by the post office... and one of the two watering cans ordered needs a little welding to fill a mini-hole which will cause a slight loss.
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2/5
★★☆☆☆
Order placed in November, received 1 week ago. I had to call support twice to get information about my order. Despite my request, they never took the initiative to warn me of the delay, keep me informed, etc. No proactivity on the part of Tompress, which is a shame.
Products conformed however
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2/5
★★☆☆☆
Delivery times that don't correspond at all to what is advertised (differences of several weeks or even several months). And when you talk to customer service about this, the response is not at all commercial.
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Answer from
tompress.com
Hello, In this period of pandemic, many manufacturing deadlines are not met due to lack of raw material or production delays. We are trying to update the replenishment times on the site in real time, so that you can have the information immediately. Yours sincerely
3/5
★★★☆☆
I made an order and apparently there was not everything and.not even warned So I called because I had not received and the tell me that it an article will be available from May and asks me if I still want it so I say yes and then I have to pay postage and so I receive my order and surprise the next day I receive another article so a little disgusted to have to pay again.
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Answer from
tompress.com
Hello, We did indeed ship the available immediately, the rest was restocked a few days later and shipped promptly. Best regards.
2/5
★★☆☆☆
It should be noted that the company had to change its product and that the photos and customer comments do not correspond at all to the product received, of the Baumalu brand on sale at all the fairs, rummage sales and so on. Very bad salesman. It will cost you 9.15 from your pocket for a return to sender. For a company with a capital of 500,000. I finally ordered on Amazon.
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Answer from
tompress.com
Hello, We apologize for not having given you complete satisfaction. We have received your return package and refunded your order. We remain at your disposal to improve your next experience. Best regards.
2/5
★★☆☆☆
2 months delivery delay, several exchanges with a so-called "customer service" who refused to send the items in two instalments.
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2/5
★★☆☆☆
Some jars were broken, I had a pile of broken glass. Some lids dented. Service was quick, refund broken parts. This is of no use to me as I need the jars and lids I ordered in this quantity.1. I can't order 2 jars, lids that are broken. But only 6, 12. I do not need this quantity. 2. i pay shipping costs again.
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Answer from
tompress.com
Hello, if you find a breakage, reject the package, it will be returned to the sender and we can proceed to send a new package. Kind regards.
3/5
★★★☆☆
I placed an order in january, some items were not in stock and i was made to wait 3 weeks, then another 6 and another 6. finally i cancelled part of my order after 10 weeks. the items ordered were not exceptional (plastic bins, legumier,...) customer service not very commercial, not very creative, refusal of partial delivery, no commercial gesture.
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2/5
★★☆☆☆
Not satisfied with my order, impossible to give an opinion, it doesn't work and not satisfied either with my call to customer service.
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tompress.com
Hello, Could you please send us the details by e-mail? Please send your e-mail to [email protected]. Best regards.
2/5
★★☆☆☆
I've had a similar Zyliss appliance for 40 years and it's worked perfectly for all that time. unfortunately, everything wears out. knowing your equipment, i didn't think twice and bought from you. this appliance doesn't cut into small pieces and what's more, it comes apart while cutting. what do i have to do to return it and get my money back?
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tompress.com
Hello, please contact us at 05 63 71 44 99 for details or via the website: https://www.tompress.com/PS-contact.aspx. Best regards.
2/5
★★☆☆☆
For a missing item, delivery delayed 2 weeks. No commercial gesture.
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2/5
★★☆☆☆
Following a previous purchase from Tompress I was to receive documentation. To date I have received nothing. I am particularly disappointed by the customer service.
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tompress.com
Hello, Everything was sent by e-mail on 16/03, I'll send it again immediately. Take a good look at the spam and other unwanted lists in your mailbox. Best regards.
2/5
★★☆☆☆
Very good products, as usual delivery time ( almost 3 months ) and customer service ( no information about the delay if it is not the customer who calls every month !!!! ) absolutely not up to standard
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2/5
★★☆☆☆
Order placed on 11/01/21 and received around 20/02... More than mediocre quality.
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Answer from
tompress.com
Hello, We apologize for the longer than expected delay. Is the item not to your liking? You can return it, please contact our customer service department on 05 63 71 44 99 for return instructions. Best regards.
2/5
★★☆☆☆
4 months for a baneton...
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3/5
★★★☆☆
Disappointed ... of course it's a second hand oak and you can't have a perfect product . However, there are many imperfections and a very red color all over the middle of the barrel. So a major stripping is in order. I didn't expect so much work to be done on the product, it was delivered quickly and dropped off inside my home. I really appreciated it.
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3/5
★★★☆☆
Delivery much too long 4 weeks
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