/10
★★★★★
based on 17097 published reviews
★★★★★
based on 17097 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Product conforms to order. Packaging in good condition, although the stainless steel side plates were a little warped. Assembly instructions in Italian and assembly plan not easy to read. A user manual is missing.
Acheteur Vérifié
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Answer from
tompress.com
Hello, I'm sorry, but I've just sent you the installation and operating instructions in French. Best regards.
3/5
★★★☆☆
I'm sorry I wasn't offered an exchange in an equivalent size rather than a brand equivalent but smaller, even if the quality is there, it's also a bit my fault, since I didn't think of it either (too bad for the manufacturing stoppage).
Acheteur Vérifié
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3/5
★★★☆☆
The device is of very poor quality, both in terms of mechanical construction and general finish.
Acheteur Vérifié
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Answer from
tompress.com
Hello, the stand for the appliance was damaged. Our after-sales service sent you a new stand immediately. Best regards.
2/5
★★☆☆☆
I sent you an email on march 04 and i have not yet received a reply. an item received does not correspond to the order it is normal that the return costs are at your expense. thank you for your kind attention. Customer n°2119243 N° FX574365
Acheteur Vérifié
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Answer from
tompress.com
Hello, We replied to your e-mail on 03/03 and are waiting for the photo of the item received before taking any further action. Please send them to [email protected]. Best regards.
2/5
★★☆☆☆
Products ordered in November 2020 for Christmas received in February 2021 Too bad... .
Impeccable packaging.
Acheteur Vérifié
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3/5
★★★☆☆
Very fast delivery but packaging so inconsistent that the tool handle was twisted during transport The 15% discount leaves the tool twisted ...
Acheteur Vérifié
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3/5
★★★☆☆
Very long delivery due to a product being out of stock. 4 pots broken. obliged to phone for delivery time....
Acheteur Vérifié
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Answer from
tompress.com
Hello, Did you report the breakage to the carrier? Please inform our customer service department so that they can take the necessary steps. Best regards.
2/5
★★☆☆☆
The order arrived 6 months later without any explanation, the goods were badly packed and therefore arrived damaged... a broken jar...
Acheteur Vérifié
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Answer from
tompress.com
Hello, You have ordered items that were unavailable at the time of ordering, the production of the glass has been extremely delayed and we are very sorry for this, I do not see the report of the breakage during delivery, please contact our customer service as soon as possible. Best regards.
3/5
★★★☆☆
The product arrived today!It seems to conform to the site description.At first glance the hopper seems a little low and the sheet metal fine...as a tool it is simple I hope it works well!
Compratore Verificato
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3/5
★★★☆☆
Hello when I placed the order I was told I would win a calendar and a cookbook from chez vous de trompette when I received my order there was only the order in it I did not receive any calendar or cookbook so not at all satisfied with your site
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3/5
★★★☆☆
Order placed on 19/12, delivered on 12/02. No information is given on the delivery time of the product ordered, either when the order is placed or afterwards. Lousy customer service and doesn't try to improve. Does not send tracking codes as advertised. The order was supposed to be delivered at home, but it was delivered to the parcel delivery centre, which refused it...
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2/5
★★☆☆☆
Order placed on 21/12/2020 received on 15/02/2021.
Does not communicate, either by email or phone, to tell you that the order will be shipped once complete. It's you, the customer, who has to worry about the status of your parcel!
Acheteur Vérifié
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Answer from
tompress.com
Hello, Some items in your order were not available, the delivery times are also noted on the order confirmation sent the same day. Best regards.
3/5
★★★☆☆
No information when the product was no longer available...
Acheteur Vérifié
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3/5
★★★☆☆
Apparently very good product satisfied with my order On the other hand delivery time too long Order on 29 /1 received On 9/2 I find that for a delivery under 48 hours that is still a little long 11 days
Acheteur Vérifié
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Answer from
tompress.com
Hello, Unfortunately the pusher you ordered was out of stock, so we were only able to ship it on 05/02 after it had been restocked. Best regards.
2/5
★★☆☆☆
Order placed December 21st for 48H delivery. No information of delay, reminder by email in January, then in February, product received early February. Disappointed by lack of communication. We can understand the supply problems, much less the complete silence and lack of follow-up in customer relations. Best regards,
Acheteur Vérifié
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Answer from
tompress.com
Hello, We apologize for the inconvenience. It is true that the item ordered was not available in stock and unfortunately production took longer than expected. Kind regards.
3/5
★★★☆☆
Delivery time ultra long. Customer service called several times. One woman friendly, the other just the opposite. Fortunately, purchases are fine.
Acheteur Vérifié
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3/5
★★★☆☆
I placed my order on December 12, 2020. I received my delivery at the beginning of February after several reminders. There was one product left and I don't understand why you are blocking the rest. I had planned these items for Christmas gifts.
Time to tell you that I am not satisfied.
Sincerely Jean-marc Cadoux
Acheteur Vérifié
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3/5
★★★☆☆
Please check that the entire order is available, otherwise delivery will be delayed without notification. Expected delivery time after complaint: three weeks or shipment without the missing product and therefore invoicing of shipping costs. As far as I'm concerned, the missing product was only a small part of the total amount, so I would have appreciated a commercial gesture on the shipping costs!
Acheteur Vérifié
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3/5
★★★☆☆
Customer for 3 years. Acceptable delivery times (often ~1 month before health crisis). The last three delays have been longer and longer. Last order placed 11/11/20, received 7/8 items in 28/01/21. Still waiting for last item (28/03/21) apparently sent 15/02/2021. Prompt replies from after-sales service, but no results.
Acheteur Vérifié
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3/5
★★★☆☆
Two items ordered, one available and one not. After a complaint, the available item was delivered. Two items paid for when ordering, only one delivered, where's the money?
Acheteur Vérifié
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Answer from
tompress.com
Hello, We have cashed the payment directly for the modified order. I will send you the payment receipt. Best regards.
2/5
★★☆☆☆
Delivery took nearly 2 months After contacting customer service after a month they told me that the parcel would be sent the following week but it only left 1 month later I was told that my parcel was leaving and that I would receive a tracking link within 24 hours but I never received it.
Acheteur Vérifié
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Answer from
tompress.com
Hello, The restocking took longer than expected and we are sorry for that. Kind regards.
3/5
★★★☆☆
1 month wait between order and delivery...
Acheteur Vérifié
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2/5
★★☆☆☆
Nowhere was it specified (or specified very poorly) that the casings would be sent frozen. as a result, when they arrived at my home a long time later, i received soaked bags of casings in bags of water. i'm not sure what i'm going to do with them... but for the other products, they're fine. so i still trust the site... but not for casings!
Acheteur Vérifié
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Answer from
tompress.com
Hello, the casings are not frozen, they are packed in brine. Chances are that the bag was punctured during transport. The liquid is the brine in which the casings are preserved. Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
3/5
★★★☆☆
Hello, ordered November 11, 2020 received January 21, 2021 too long delivery disappointed
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3/5
★★★☆☆
Over 2 months to receive 5 kg of nitrite salt.
No message to inform me of a delayed delivery. In short, very average.
Acheteur Vérifié
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3/5
★★★☆☆
If I could put 0 I would have put it. Defective product I do not understand between the video and what I have nothing goes.
Acheteur Vérifié
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Answer from
tompress.com
Hello, contact our customer service department on 05 63 71 44 99 or [email protected], they will guide you through the use of your steam juice extractor. Best regards.
2/5
★★☆☆☆
Item received not as pictured, item returned and still no refund!!!!
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Answer from
tompress.com
Hello, The refund was made on 25/01, you should see it appear on your account soon. Best regards.
3/5
★★★☆☆
Is the leaky cork a concept? No indications to remedy this...
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Answer from
tompress.com
Hello, Put the wooden faucet in place and let the wood "swell" for at least 3 to 4 days (until the leaks disappear completely) in a basin of water. Best regards."
3/5
★★★☆☆
Delivery too long and material not available .
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2/5
★★☆☆☆
My order was placed during the first containment in April 2020. We just received the goods in January 2021!!!! Communication was non-existent, as of course I never expected to receive them again.
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