/10
★★★★★
based on 17097 published reviews
★★★★★
based on 17097 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Order placed on 25/11. No news, reminder on 10/12. One of the products was out of stock, restocked the following week, reminded again at the beginning of January and suggested another product, order received promptly. Order received promptly afterwards. Review communication if product missing, to modify order if necessary. I had to buy from another supplier.
Acheteur Vérifié
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2/5
★★☆☆☆
I am disappointed with this order as Tompress only acted as an intermediary between me and a Russian supplier. The skimmer had already been used and was not clean, and one of the parts was almost impossible to dismantle for cleaning. The deliveryman didn't phone when he came so took the parcel back to the post office while I was at home.
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2/5
★★☆☆☆
Product delivered by default, because product initially ordered was out of stock. i only found out when i called tompress to worry about the non-delivery of this product for which no one had bothered to call me and inform me of its non-availability!!!!
Acheteur Vérifié
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Answer from
tompress.com
Hello, The information was correctly noted on your order confirmation sent by e-mail. You can see the availability for each item on the right of the photo. Best regards.
2/5
★★☆☆☆
Order sent on 22/11/2020 goods received on 06/01/2021 (delay much too long, not a call from you, not excused just a word of apology with the invoice . Sincerely
Acheteur Vérifié
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Answer from
tompress.com
Hello, Unfortunately the restocking of the item that was out of stock at the time of the order took longer than expected and we are sorry for that. Yours sincerely
3/5
★★★☆☆
Not much explanation for practice. The first results are not worth the price of the product.
Acheteur Vérifié
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Answer from
tompress.com
Hello, you'll find all our advice on pushers online here: https://www.tompress.com/A-10006100-tout-savoir-sur-les-poussoirs-a-viande.aspx Please don't hesitate to contact our customer service department on 05 63 71 44 99 or [email protected] for advice. Best regards.
2/5
★★☆☆☆
When I placed my order, the announced delivery time for an item was 6 to 8 weeks. My order was finally shipped after more than 14 weeks. I had no explanation from Tom Press. And they refused to send the rest of my order until all items were available. The items received are good but lack a user and maintenance manual.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Orders are sent only once, depending on stock availability. For which item do you need an instruction manual? Best regards.
3/5
★★★☆☆
I'm having a problem with my thermometer, which isn't working. Since the 1st call on December 30th, an e-mail on January 4th and another call on January 7th, I'm still waiting to find out what to do to finally get help. I think that's a long time.
Acheteur Vérifié
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Answer from
tompress.com
Hello, We have arranged for the item to be returned, and are waiting for it to be replaced or repaired, depending on the tests carried out. Best regards.
2/5
★★☆☆☆
Delayed delivery, items as expected, but nothing more.
Acheteur Vérifié
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2/5
★★☆☆☆
I had to ask to know the status of my order (because no email from them on the progress) and I was informed that to get my order quickly I had to pay again shipping costs: a joke !!!!!!!!!!! So Christmas gift received after Christmas!
Acheteur Vérifié
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3/5
★★★☆☆
After a number of satiating orders, in the last delivery, there was the Henry cassolette split along its entire length; unusable. we opened the parcel before signing for it with the deliveryman, but didn't notice the split. Probably badly packed.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Please send us details and one or more photos of the article to [email protected]. Best regards.
3/5
★★★☆☆
For the delivery no possibility of verifying the goods before the departure of the deliveryman no signature and no civility (answer not the time)
Acheteur Vérifié
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3/5
★★★☆☆
Received on time, but the box was completely torn, and completely soaked. The products seemed to be in good condition. So I kept it. I hope I didn't make the wrong choice. I hope it won't happen again. So a little disappointed
Acheteur Vérifié
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2/5
★★☆☆☆
No delivery, no replies to e-mails, no proposals to solve the problem! I'm still waiting!
Acheteur Vérifié
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3/5
★★★☆☆
The flamadou is poorly finished for a tool that's supposed to be in contact with food and fire, and I find it strange that it's covered with a very smelly paint when put in the fire.
Acheteur Vérifié
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3/5
★★★☆☆
The wooden parts on the top of the pantry weren't even glued. that's a lot of money to spend on French companies that don't play the quality game. for your information, the product is 30% cheaper on other platforms. you need to review the quality-price test.
Acheteur Vérifié
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3/5
★★★☆☆
I have a problem with the ceramic bread dish the lid doesn't fit it's wobbly it doesn't follow the shape of the base
Acheteur Vérifié
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Answer from
tompress.com
Hello, please contact our after-sales service. Best regards.
2/5
★★☆☆☆
Goods are OK as stated, delivery time was approx. 7 months! The store offer states delivery in 72 hours at the most, but without notification delivery is only made months later. It is sufficient if 1 part is currently not available and the whole order is then only delivered months later. An acceleration is only possible if the unavailable part is canceled.
Verifizierter Käufer
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Answer from
tompress.com
Hello, parcels are only shipped once. If you order an item that is not available in stock, you will have to wait for its replenishment or cancel it to proceed with the shipment of the package. Kind regards.
3/5
★★★☆☆
I haven't used the equipment yet but it seems to be of good quality. However, I'm disappointed with the delivery, order placed on 14/11 with items available, received on 07/12 because in the meantime an item was no longer available so no partial shipment from the seller and no information from them if I hadn't asked them the question.
Acheteur Vérifié
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Answer from
tompress.com
Hello, the availabilities are displayed in real time on the site, your confirmation of order indicates well a delay for 2 references, we sent it to you on the 14/11/2020, day of the order. Best regards.
2/5
★★☆☆☆
Very disappointed sawdust that doesn't work at all avoid it's too expensive for the garbage can
Acheteur Vérifié
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Answer from
tompress.com
Hello, Thank you for contacting our customer service department about case 25987. Best regards.
3/5
★★★☆☆
Order delivered 1 month later and non-conforming delivery
Acheteur Vérifié
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Answer from
tompress.com
Hello, Could you please explain? What do you mean by non-conforming delivery? Best regards.
2/5
★★☆☆☆
You are mistaken: the order was placed on September 7 (no. 451 744) and I contacted you because I hadn't heard from you, otherwise... no news! (potato drawer missing) 25/11: your order is ready. On delivery: the driver refuses to let me open the parcel. I contact you, and your reply: you must accept the parcel... Final delivery... At last!
Acheteur Vérifié
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Answer from
tompress.com
Your order has been shipped as soon as the drawers have been restocked. We are checking with the carrier to verify the package. Best regards.
3/5
★★★☆☆
Good except delivery times delayed from week to week
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3/5
★★★☆☆
The quality of the product is perfect, but it's still a bit expensive... And the delivery was disastrous because I was at home and the deliveryman didn't even ring, he just left a delivery notice in my letterbox...
Acheteur Vérifié
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Answer from
tompress.com
Hello, Our apologies, did he show up again? Did you arrange to meet by telephone? Kind regards.
2/5
★★☆☆☆
I have not yet received any goods! I ordered and paid 15 days ago, so I can only give one star for the delivery. Likewise for the goods, as I have no goods. Communication with customer service in German is difficult.
Verifizierter Käufer
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Answer from
tompress.com
Hello, your parcel has left, tracking is available at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=CB547896297FR Cordially.
3/5
★★★☆☆
The 20 cm lid doesn't fit properly on the Agnelli pan, due to the pan's handle (which is angled too high).
Acheteur Vérifié
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Answer from
tompress.com
Hello, If the item does not fit, you can ask to return it. Please do not hesitate to contact our customer service at [email protected] or +33563714499. Best regards.
2/5
★★☆☆☆
After having placed an order on the site of fresh products (casings) and believing (naively) the BIG WRITE promising a delivery in 48h+24h. Result, order on 6/11 shipped on 12/11 only 6 days later (Thursday to Tuesday) arrived 13 days after order 19/11, lost at the parcel center in Marseille. The after-sales service was EXECRABLE, telling me to read the conditions of sale. 95% of shipments arrive within 4 days.
Acheteur Vérifié
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Answer from
tompress.com
Hello, You ordered on Friday late afternoon, so it was dispatched the next working day: Monday. According to the tracking system, your order was delivered on Thursday. If you wish, you can choose 24-hour delivery via Chronopost or France Express. Best regards.
3/5
★★★☆☆
Hello, Fast delivery but two broken pots... Sincerely,
Acheteur Vérifié
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Answer from
tompress.com
Hello, Have you informed our after-sales service? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
3/5
★★★☆☆
The lid does not fit the 28 cm sauté pan.
Acheteur Vérifié
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Answer from
tompress.com
Hello, What is the diameter of the lid I received? Best regards.
2/5
★★☆☆☆
Ordered on 02/11/2020 and paid, received on 16/11/2020. Time far too long for the ferments to have retained their optimal power! I did not receive a reply to an e-mail pointing this out. After contacting Tf, the operator told me that they would keep for another six months anyway (I doubt it very much).
Acheteur Vérifié
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Answer from
tompress.com
Hello, Your parcel tracking request was received on 12/11 and answered the same day. Yours faithfully
2/5
★★☆☆☆
Impossible to use the device.Aicin instruction manual . Please send me a video tuto: odilesv&gmail.com !
Acheteur Vérifié
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Answer from
tompress.com
Hello, it's done! I hope you'll update your satisfaction by changing your rating. Best regards.