/10
★★★★★
based on 18185 reviews published
★★★★★
based on 18185 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Hello, Fast delivery but two broken pots... Sincerely,
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Answer from tompress.com
Hello, Have you informed our after-sales service? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
3
/5
★★★☆☆
The lid does not fit the 28 cm sauté pan.
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Answer from tompress.com
Hello, What is the diameter of the lid I received? Best regards.
2
/5
★★☆☆☆
Ordered on 02/11/2020 and paid, received on 16/11/2020. Time far too long for the ferments to have retained their optimal power! I did not receive a reply to an e-mail pointing this out. After contacting Tf, the operator told me that they would keep for another six months anyway (I doubt it very much).
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Answer from tompress.com
Hello, Your parcel tracking request was received on 12/11 and answered the same day. Yours faithfully
2
/5
★★☆☆☆
Impossible to use the device.Aicin instruction manual . Please send me a video tuto: odilesv&gmail.com !
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Answer from tompress.com
Hello, it's done! I hope you'll update your satisfaction by changing your rating. Best regards.
3
/5
★★★☆☆
Carrier null....package badly damaged
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3
/5
★★★☆☆
Too bad the rennet and ferments were not in stock, it should have been known when the order was placed, like ( in the process of being restocked, lead time ....) Almost 3 weeks delivery time, not even an email to warn me, I have to ask for news of the lead time...in short, not great logistics....
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Answer from tompress.com
Hello, The information is on the order confirmation received on 14/10. Kind regards.
3
/5
★★★☆☆
Very good, but it's not possible to track parcels. imagine when they have to be signed for. we spend days waiting?
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Answer from tompress.com
Hello, the carrier will contact you in case of absence and leave you a notice to organize its representation. Best regards.
3
/5
★★★☆☆
Broken product, still not replaced after a week
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Answer from tompress.com
Hello, The replacement left our warehouse on 13/11. Best regards.
3
/5
★★★☆☆
Product delivered one month after order...that's a long time. No clarification or apology from customer service.
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3
/5
★★★☆☆
Order held for over 2 months..without TOM press contacting me. I had to call!
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Answer from tompress.com
Hello, The deadline is noted on the products and recalled on your order confirmation of 04/09/2020. Best regards.
3
/5
★★★☆☆
BOTTLE CAPS DO NOT CLIP ONTO THE BOTTLE AT ALL VERY DISSATISFIED
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Answer from tompress.com
Hello, which bottles (brand and reference) do you use them with? Best regards.
3
/5
★★★☆☆
Very long delivery although I had paid for it, it was supposed to be free and so I paid for it... Otherwise the product is very good.
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3
/5
★★★☆☆
The product arrived on time and int perfect condition. Unfortunately, both the wooden spout and cork leak a lot and I had to empty the jar in meal of times to insert shims. Cork and spout still leak.
Compratore Verificato
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Answer from tompress.com
Morning. In order to make the cork stopper and wooden faucet leak-proof, you must first fill the vinegar jar with 1 liter of water and leave it for 2 to 3 days ( as stated in the leaflet). Only after this step can you fill with vinegar and be sure that the jar does not leak. Available for further clarification, TOMPRESS CUSTOMER SERVICE.
3
/5
★★★☆☆
The parcel arrived very damaged, but nothing was missing, fortunately, I made the deliveryman wait to check it.
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3
/5
★★★☆☆
Very long delivery and no gesture from TOMPRESS.
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3
/5
★★★☆☆
Ordered in April, delivered at the end of October after two reminders from me! No direct information from TOMPRESS, dubious customer follow-up?
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Answer from tompress.com
Hello, Delivery times are indicated in real time on the site. In the event of a postponement, you will receive an e-mail alert like the one sent on 22/06. Best regards.
3
/5
★★★☆☆
I had to call tompress to find out that an item was not in stock and that my parcel was on hold. Delivery was late and to the wrong address.
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Answer from tompress.com
Hello, The delivery times are indicated on each item and given on the order confirmation e-mail sent to you on 13/10. Best regards.
2
/5
★★☆☆☆
The clamp doesn't work, because the vice isn't really straight. Even if we tinkered with a wedge, we couldn't fix the device to a table. The screw got stuck in the clamp. It took us several hours to unblock it. And now it's the crank that won't unscrew, even with degreaser. In short, nothing works properly. 140 and a lot of energy wasted.
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Answer from tompress.com
Hello, Did you cook the chestnuts thoroughly and remove the shell before putting them through the peeler? Best regards.
3
/5
★★★☆☆
Order placed on 31/07 and delivered mid-October, that's a long time despite repeated calls to customer service who told me to be patient and that I would receive the parcel within 10 days.... It's a shame to offer products for sale that you don't have in stock... And no compensation was offered...
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Answer from tompress.com
Hello, We apologize for the fact that some of our supplies are still heavily affected by the current health situation. Kind regards.
2
/5
★★☆☆☆
I ordered an 80 cm brooch and they delivered a 60 cm one.
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Answer from tompress.com
Hello, which dimension did you take? Total length: 80 cm. Useful length (basket length): 60 cm. Please get back to us if necessary. Best regards.
3
/5
★★★☆☆
1.malgés all the assembly respects: the pips concentrate on the screw-thread after a few turns and DO NOT come out and everything jams. 2. The crank is screwed onto a screw-thread, which is ridiculous, because as soon as it's worked, it jams and can only be unscrewed after all sorts of contortions...
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Answer from tompress.com
Hello, what do you put in the épépineuse? Best regards.
2
/5
★★☆☆☆
Since the comment is limited to a measly five lines, as a new customer I can't fully express my dissatisfaction, so my score will be very poor. My first experience was very negative. Slow and misleading website (Weck boiw022 jars delivered without rubber seals). No reply to my messages. Delivery tracking impossible via website. Etc.
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Answer from tompress.com
Hello, Your request has been taken into account, our apologies, the seals have been sent as agreed yesterday. Kind regards.
2
/5
★★☆☆☆
The delivery took place a long time after the order, without any explanation.
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2
/5
★★☆☆☆
Delivery made without knowing it, my daughter did not open the package, there were four broken bottles, inside the box not much to protect the bottles, no bubble plastic.
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3
/5
★★★☆☆
I had to show up 10 days after my order to be told that there was a missing product, so the order was blocked, and then wait 8 days to be delivered without the missing product, of course, and not 48 hours as advertised.
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2
/5
★★☆☆☆
I am forced into a low review because since the purchase I have not heard back and the goods have not arrived, yet.
Compratore Verificato
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Answer from tompress.com
Good morning, we proceeded to open a complaint with the courier company as soon as you reported the mishap to us. We will do our best to resolve the problem. We are at your disposal. CUSTOMER SERVICE TOMPRESS ITALIA
2
/5
★★☆☆☆
3 months late and no commercial gesture
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3
/5
★★★☆☆
I ordered in June and have just been delivered.
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3
/5
★★★☆☆
Received a few days ago for an order dated June 26. No one cares about us
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3
/5
★★★☆☆
Delivery took a little time, package was not stuck in the box, it was moving.
As for the product, a few defects, stains were present from unpacking but it works well. Beautiful waffles with a nice design.
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