/10
★★★★★
based on 17412 published reviews
★★★★★
based on 17412 published reviews
Latest customer reviews
2/5
★★☆☆☆
Ordered in early January, delivered in April. When ordering, you are given a delivery time of 3 or 4 days.
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Answer from
tompress.com
Hello, We apologize for the fact that the restocking delay was exceptionally longer than initially expected. We are doing our utmost to rectify the situation. Best regards.
3/5
★★★☆☆
For me, the asparagus is a few centimetres too short to cook all the way through.
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5/5
★★★★★
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1/5
★☆☆☆☆
Order placed in January 2022, not received until April More than 3 months for a simple ravioli roll - you have to wonder what wood it was made from!
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2/5
★★☆☆☆
A much too long wait and a lack of communication. Ordered in November, with a promise of Christmas delivery. Result: received in April, without any compensation.
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Answer from
tompress.com
Hello, Due to the current situation with raw materials, including wood in your case, we were unable to meet the deadline initially set by the manufacturer. We apologize for this exceptional delay. Yours sincerely
5/5
★★★★★
Product not in stock when ordered, I received a call directly to find a solution, I really appreciated it, The barrel is beautiful.
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2/5
★★☆☆☆
Ravioli roll ordered on 8/12/21 and received on 8/04/22, i.e. a 4-month delay with no communication... It's a shame, it gives a bad image when in the end there are no problems with the product. There are things to review...
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Answer from
tompress.com
Hello, The tracking is updated daily on the site to allow you to follow the progress of your orders and the replenishment times. We apologize for the delay and will try to improve the communication of tracking information. Best regards.
5/5
★★★★★
Very good store, very competent staff!
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2/5
★★☆☆☆
Order received 4 months later
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Answer from
tompress.com
We understand your dissatisfaction with the delay in the production of this wooden article and hope that things will get back to normal as soon as possible. Kind regards.
4/5
★★★★☆
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1/5
★☆☆☆☆
Arrives months late
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5/5
★★★★★
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5/5
★★★★★
Although the waiting time was a bit long, the quality of the merchandise made it worth the wait. Perfect.
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Answer from
tompress.com
Thank you very much for your understanding and trust. Best regards.
5/5
★★★★★
Always very good, the only thing I would have liked is an estimate of the delivery date as it was for a gift and arrived a little later! But everything arrived in good condition.
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5/5
★★★★★
Responsive customer service and more Fast, careful shipping
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3/5
★★★☆☆
Express delivery requested, invoiced and paid for. Instead of 24 h delivery was 72 h slower than standard delivery!
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Answer from
tompress.com
Hello, the tracking system shows 3 deliveries the day after your order. Did you receive the messages? Best regards.
5/5
★★★★★
Lower prices on certain products that can be found elsewhere. Otherwise, the quality is top-notch.
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4/5
★★★★☆
Except for the delays if not that's fine!
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5/5
★★★★★
This multiple pin is just what you need
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1/5
★☆☆☆☆
An order launched at the end of December. Delivery at the end of April of the following year. No communication in the meantime on delivery times.
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Answer from
tompress.com
Hello, We apologize for the inconvenience, but we are doing our best to shorten lead times and update information on the site in real time. We will do our best to improve the communication of the follow-up of your orders. Best regards.
5/5
★★★★★
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5/5
★★★★★
I can't think of anything better you could do at the moment.
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5/5
★★★★★
Don't change a thing.
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2/5
★★☆☆☆
The item ordered arrived, very well packaged, but 3 months after the expected date without having received a message from you. I was the one who, worried, initiated the e-mail.
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5/5
★★★★★
Very good
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4/5
★★★★☆
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5/5
★★★★★
Impeccable service. I would definitely place a future order.
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4/5
★★★★☆
Positive reception
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5/5
★★★★★
Good tracking of my order and beautiful packaging. Thank you very much.
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5/5
★★★★★
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