/10
★★★★★
based on 18185 reviews published
★★★★★
based on 18185 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
6 months for delivery !!!! A very late birthday present.
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Answer from tompress.com
Hello, We apologize for the disruption to our supplies at this time of year. Kind regards.
3
/5
★★★☆☆
The wait to receive the order and chicken spice disappointing
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3
/5
★★★☆☆
Delivery is random. Geodis turns up unannounced and then offers a delivery from 8am to 6pm, with no further details. A day wasted waiting for a delivery. At Darty, the window is 2 hours and they deliver at weekends.
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2
/5
★★☆☆☆
Ordered in April and received in October! No compensation How can I be satisfied?
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Answer from tompress.com
Hello, We apologize for the exceptional situation. However, I would like to point out that we have taken care of the second shipment for your order. Best regards.
3
/5
★★★☆☆
Disappointed by the shorter sell-by dates than my last order
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3
/5
★★★☆☆
Failure to meet delivery deadlines
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2
/5
★★☆☆☆
The product is compliant, but there are no assembly and operating instructions supplied with the tank. I had to contact the company several times to obtain information about the delay problems (5 months). To top it all off, a delivery cancelled on the pretext of a faulty address and re-delivered with the same information... a birthday present arrived after the party: disappointment...
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Answer from tompress.com
Hello, We understand your disappointment and are sorry, we did the best we could under the circumstances, the package was noted refused by the carrier, organizing a representation was not simple. I will send you the assembly instructions by e-mail immediately. Best regards.
3
/5
★★★☆☆
Deliveryman not friendly and in a hurry
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2
/5
★★☆☆☆
We ordered a lever-operated puree grinder and were very disappointed because the holes are too large, which means that we get a lumpy puree. We wanted to replace it with a classic vegetable grinder but you refused to take it back, so we bought elsewhere. If the diameter of the holes had been indicated, we wouldn't have bought! You are therefore responsible.
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Answer from tompress.com
Hello, depending on the variety of potato, you can increase the cooking time to obtain a smoother result and incorporate hot milk. As the item is used, it is not possible to return it at the purchase price. Best regards.
3
/5
★★★☆☆
Chronopost delivery time too long
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3
/5
★★★☆☆
Corks are leaking!
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Answer from tompress.com
Hello, Could you please give me more details? I will pass on to customer service so that you can be contacted. Best regards.
2
/5
★★☆☆☆
10 days late delivery. And I'd still be waiting if I hadn't phoned 5 times!
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Answer from tompress.com
Hello, The carrier was unable to deliver immediately to the delivery address and we are very sorry. Yours sincerely
2
/5
★★☆☆☆
Socca plate received 4 weeks after order although it was in stock. The socca plate only withstands 220° whereas the socca cooks at over 300º.... So impossible to use Disappointed!
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3
/5
★★★☆☆
Invoice debited at the beginning of July, delivery at the end of August, although you announce a direct debit at the time of shipment. This is not correct.
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Answer from tompress.com
Hello, Our apologies, we are doing our best to reduce lead times. Kind regards.
3
/5
★★★☆☆
Corresponds to our expectations. A little complicated to assemble. Interesting recipe booklet.
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3
/5
★★★☆☆
DELIVERY NOT YET RECEIVED no review
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Answer from tompress.com
Hello, Your parcel left on 03/09 and was delivered on 04/09. Luc signed for receipt. Best regards.
3
/5
★★★☆☆
Nice French fry cutter, but it works very poorly because the slide derails with each potato due to a cruel lack of rigidity in the device.
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Answer from tompress.com
Hello, Try reducing the potato by cutting it in 2, if this persists, please contact us again at [email protected] or +33563714499. Best regards.
3
/5
★★★☆☆
To be seen in use
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3
/5
★★★☆☆
Having encountered a delivery problem, in no way with the carrier, to date I have received no reply to my complaint e-mail.
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2
/5
★★☆☆☆
Order tracking is poor...
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3
/5
★★★☆☆
I received my parcel more than 10 days after ordering.
I would have been better off taking my car to get my product. I would have paid the same price for it, because when you add up your lower base price and the packaging costs plus shipping, you end up paying the same. Hello 48-hour delivery.
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3
/5
★★★☆☆
Conforming merchandise. The only fault is that the pump leaks a little when in use.
The big problem was the condition of the parcel on arrival: a deliveryman had opened it over 30 cm to have a look inside if he was interested in the goods! Of course, the man who rang my doorbell guaranteed that it wasn't him... Everything was there, so it's a lesser evil, but it's still unpleasant. Please change carriers.
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3
/5
★★★☆☆
The expiration date of the flour is abnormally short Indeed for the order before last it was 9 months and now it is 3 months more you were out of stock I do not understand I am very disappointed I will not be able to use the 40 kg in the expected time given the price of postage orders become too expensive.
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Answer from tompress.com
Hello, Our apologies, we are reporting this to our producer. Don't worry, it's only a DLUO and not a DLC. Only exceeding the best-before date involves a health risk. Best regards.
3
/5
★★★☆☆
2 stars on Delivery and customer service because the tracking of parcels does not work, the link is not good, and when we report it, we have the right link but nothing gets better when you reorder!!!!
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3
/5
★★★☆☆
Item received two months after order (initial delay 2 weeks), no spontaneous communication from the store to warn of the delay.
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2
/5
★★☆☆☆
Order received with breakage and I have not been reimbursed for the breakage that was caused.
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Answer from tompress.com
Hello, The refund was made this morning. Best regards.
3
/5
★★★☆☆
The rack must be fixed to a wall to avoid any risk of tipping over, especially if the bulk of the bottles are stored on its upper part. In addition, the spaces where the bottles are placed are not well arranged to allow them to be stored head to foot correctly.
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3
/5
★★★☆☆
Hello it's been several years since we discovered your site and bought several products I had to recreate an account because we were not recognized Your products are good quality Not necessarily the cheapest on the market but good quality But do something with the delivery is even less than zero not helpful liar and unprofessional
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2
/5
★★☆☆☆
The diameter of the grid does not match is not 10mm . I should be delivered within 48 hours which was not the case.
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3
/5
★★★☆☆
When I ordered, the delivery time was about 10 days, but it took 3 weeks to ship. 2 screws were missing on delivery. They were sent to the billing address instead of the delivery address. A phone call to ask where to deliver them would have avoided this inconvenience as well as the extended restocking time. Otherwise, the smoker is as functional as ever.
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