/10
★★★★★
based on 18185 reviews published
★★★★★
based on 18185 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Very very long delivery Incomplete description e.g. for snow shovels, it is not specified that the handle is missing
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2
/5
★★☆☆☆
Delivery supposedly in 48h. I've been waiting 13 days for my parcel. After calling, I was told to wait another 4 days to make a claim.
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3
/5
★★★☆☆
One of the books ordered was marked Supply in progress".
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Answer from tompress.com
even though it is no longer published. As a result, the entire order was blocked waiting for this book, which was unlikely to arrive! The parcel arrived too late
3
/5
★★★☆☆
Delay in getting order due to post code problems address not recognised by vendors systems, sent further confirmation of address. Pleased with the goods quality.
Verified Buyer
3
/5
★★★☆☆
I would have liked a message to warn me of the delay in orders, or to give me an approximate delivery time. I received my parcel more than 2 months after ordering, without any contact from customer service.
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2
/5
★★☆☆☆
The covid crisis had a nice ring to it. Were not able to honor an order placed on April 28, at the end of each month I was told it would arrive next month and when I was told end of September and by dint of impatience I switched my article for another. Very disappointed. As for customer service, I've never had the same contacts, so I've heard different things.
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2
/5
★★☆☆☆
Delivery time far too long
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3
/5
★★★☆☆
Horrible packaging, the stewpot is dented on one side, the post office redid the whole package, no thanks to Michel on ...................................... No return because I had an emergency. To be seen if I make another purchase. ????????????
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Answer from tompress.com
Hello, please call us on 05.63.71.44.99. Best regards.
2
/5
★★☆☆☆
Delivery times too long, several months waiting to receive mediocre crates Customer service easily contactable but disappointed with my purchases Attention to you!
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Answer from tompress.com
Hello, I invite you to call our customer service at 05.63.71.44.99 regarding the items ordered. Best regards.
3
/5
★★★☆☆
Very long delivery time Order placed Delivered one month later Not even informed by the service of the delay
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Answer from tompress.com
Hello, We apologize for the inconvenience caused by the delay in delivery. We informed our customers of the delay on this item in an e-mail dated July 22. This message has probably gone into your spam folder. Best regards.
3
/5
★★★☆☆
Nothing to say corurante order
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2
/5
★★☆☆☆
The merchandise is good but I had to wait 2 months to get it The customer service is zero because they never kept me informed I had to call several times with the only answer each time we have to wait Not an explanation, not an excuse and the misery gesture of a voucher of 1
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Answer from tompress.com
Hello, We apologize for being short-staffed. The circumstances are exceptional and I hope you understand that. Restocking times are gradually returning to normal. Best regards.
2
/5
★★☆☆☆
Good equipment: Italian for the corer and German for the stoner.
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Answer from tompress.com
Hello, what happened? Please detail the situation at [email protected]. Best regards.
3
/5
★★★☆☆
I ordered and received my order almost 1 month later.
I am disappointed overall even though the products ordered are of good quality.
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3
/5
★★★☆☆
Time for delivery
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2
/5
★★☆☆☆
Two months waiting for an order... I understand the covid situation, but still... And very little information when I called customer service...
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3
/5
★★★☆☆
Delivery: as always, the post office is very slow and very expensive.
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3
/5
★★★☆☆
Customer for 8 years
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3
/5
★★★☆☆
When you order a delivery, the shipping is included in the price. If any items are missing, I don't see why you have to pay twice for the delivery ???????????????
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Answer from tompress.com
Hello, there is only one shipment per order. If some items are not available in stock, please take into account the delay for the shipment of your order. Best regards.
3
/5
★★★☆☆
Hello, package not received
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3
/5
★★★☆☆
No delivery with Chrono post
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2
/5
★★☆☆☆
Parcel not addressed to the address indicated on the Chronopost website. Shipment to Auch 32000 when my address is schweighouse 67590. According to Tompress. Reshipment not possible until three weeks after return of parcel.
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2
/5
★★☆☆☆
My delivery was announced on the website 15 days later, but I only received the product 6 weeks later.
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2
/5
★★☆☆☆
Too long to wait
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2
/5
★★☆☆☆
I was delivered after 9 weeks !!!!!!!!!!!!!!!!!!!!! although the initial deadline was 3 weeks.
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3
/5
★★★☆☆
Chronopost didn't send me an email to let me know my parcel had arrived. I don't question the product, but the rest. I recommend tompress with an 8 (I can't validate the note).
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2
/5
★★☆☆☆
Fast delivery, maybe too fast. Broken item, email sent to after sales service still no news... We are waiting for a refund or a return of the product. Unfortunately, this has been a bad experience for us.
If we get a response from tompress, our assessment may change and we'll be able to test the product.
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Answer from tompress.com
Hello, I confirm that I have received your e-mail and the reply confirming the replacement of the item that arrived broken. I will send you back the e-mail with the tracking number of the new parcel. Wishing you good reception. Best regards.
3
/5
★★★☆☆
Great product, but the delivery time was interminable!
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2
/5
★★☆☆☆
Machine refused because of damaged packaging. Photos sent by e-mail to the after-sales service attesting to this. I'm waiting for a new peeler to be sent to me quickly.
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2
/5
★★☆☆☆
This pitter might work if the cherries were perfect spheres with well-centered round pits, but in nature that doesn't exist! Also, the cross-shaped piston is too big and remains stuck at the bottom despite the spring; it had to be reduced with sandpaper.... In short: a poorly designed device that you should avoid buying.
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