/10
★★★★★
based on 18185 reviews published
★★★★★
based on 18185 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The smoker is nice but the packaging sucks!!! Not a panel that isn't crooked!
Acheteur Vérifié
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Answer from tompress.com
Did you indicate this on the delivery note? Yours faithfully
3
/5
★★★☆☆
1. An idea of a delivery date would have been helpful.
2. Some filler has been used to mend a split near the bottom rung. While the filler may have been necessary it is disappointing that it has not been sanded down so the effect is rough and unsightly.
3. There are black felt tip marks on the ladder. These are very unsightly. Carpenter's marks would have been a better choice.
Verified Buyer
2
/5
★★☆☆☆
Goods do not match what is indicated. Problems with delivery.
Compratore Verificato
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Answer from tompress.com
Good morning, sorry you did not have a good experience. We are not aware of any problems with the delivery, while for non-conforming goods we are available to solve any problems. Please do not hesitate to contact us, we are always available. CUSTOMER SERVICE TOMRPESS ITALIA
3
/5
★★★☆☆
Product does not correspond to the quality presented on the merchant site and oversized box arrived crushed. Fast delivery. Acceptable product.
Acheteur Vérifié
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2
/5
★★☆☆☆
Fast delivery but box completely exploded (fortunately the goods were intact, I did not receive the right goods and finally I had to call back after a week to have more information on how to proceed, while the same day I had called to report the problem.
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, the after-sales service is in the process of making the necessary arrangements. Best regards.
3
/5
★★★☆☆
The product is compliant. The Geodis delivery service, on the other hand, is poorly done. You have to call to find out when the delivery will be made, no time slot is given, and the delivery driver is not allowed to go up to people's houses" so he leaves the goods (a 70kg barrel) at the entrance to the building."
Acheteur Vérifié
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2
/5
★★☆☆☆
Delivery time too LONG
Acheteur Vérifié
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Answer from tompress.com
Hello, the restocking took a little longer than expected, yes, because of the exceptional health situation. Everything seems to be gradually returning to normal. Best regards.
3
/5
★★★☆☆
Delivery promised in 48 hours and which, despite the circumstances, took 2 weeks.
Acheteur Vérifié
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2
/5
★★☆☆☆
The goods took a month to be shipped. I had to insist that it be shipped. Because one of the items wasn't in stock, the whole order was put on hold, which is a bit of a mess.
Then the parcel was delivered, with the bag containing beef casings bursting inside. I can't tell you the smell. In short, when the going gets tough, the tough get going.
Acheteur Vérifié
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Answer from tompress.com
Hello, We tried to contact you as soon as we received the order and left a message to suggest you to change the unavailable item. I don't see the description for the hoses, please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
3
/5
★★★☆☆
Over a month's delivery time.
Acheteur Vérifié
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3
/5
★★★☆☆
Delivery times via GLS far too long compared with other carriers
Acheteur Vérifié
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3
/5
★★★☆☆
The products meet my expectations, I will recommend Tompress without any problem!
Acheteur Vérifié
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3
/5
★★★☆☆
On the website it says 48 hours. In reality I received it 6 days later.
Acheteur Vérifié
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Answer from tompress.com
Hello, The situation is gradually returning to normal. Best regards.
3
/5
★★★☆☆
Hello, I received my stove order but there is a black film when I wash it. Can you please help me?
Acheteur Vérifié
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3
/5
★★★☆☆
Very disappointed with the after-sales service: the product is out of stock, the restocking times have been delayed, okay, no worries, I'll wait... Except that I had no news, it was up to me to call several times to find out the restocking times and they couldn't tell me for sure when the parcel was going to be delivered... I waited 2 months before receiving it.
Acheteur Vérifié
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3
/5
★★★☆☆
Shipping took too long. 10 days after my order, my payment had still not been processed. Customer service was supposed to get back to me, but never did, so I had to send an e-mail to receive my product.
Acheteur Vérifié
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2
/5
★★☆☆☆
Very long delivery with no information. Good quality products, but much faster elsewhere.
Acheteur Vérifié
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3
/5
★★★☆☆
Delivery time a bit long considering that the item was supposed to be in stock when ordered. Price a bit high for plastic and not degressive in relation to the number.
Acheteur Vérifié
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3
/5
★★★☆☆
Not fast despite extra delivery charges
Acheteur Vérifié
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3
/5
★★★☆☆
I've placed several orders at the same time on different sites and, sorry, the post office really doesn't deliver. others have delivered within 48 hours, but for your delivery method that's far from being the case. what's more, the parcel tracking procedures are not respected. nothing between the drop-off at the post office and the arrival. too bad for the public service""
Acheteur Vérifié
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3
/5
★★★☆☆
Very disappointed. It says antiadhesive when it's not the case at all...
Acheteur Vérifié
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Answer from tompress.com
You still need to flour the dough well, as it's not compact and can get lodged in the perforations before the crust has formed.
2
/5
★★☆☆☆
Order placed on 23/04/2020, received on 05/05/2020. Tompress deducted the invoice before delivery. The goods received were not those ordered (1l bottles instead of 0.5l). The packaging is not suitable for the product: 1 bottle broken (reported on delivery) and 6 bottles cracked. No complaint form in the parcel, customer service unreachable. Very disappointing.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the inconvenience, a case is being handled by our after-sales service. Could you please send photos of the damage to infos@tompress? Best regards.
2
/5
★★☆☆☆
Poor quality item, moreover, the brand displayed in the catalog is not the one received. Deception on the merchandise Maison TOMPRESS, I thought you were more serious and more respectful of your customers!
Acheteur Vérifié
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Answer from tompress.com
Hello, there may have been an error in the preparation of your order. Please contact our customer service department for further details and to eliminate this possibility. Best regards.
2
/5
★★☆☆☆
Delivery not yet collected 04/21/2020
Acheteur Vérifié
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Answer from tompress.com
Hello, Your parcel is on its way. Due to the unprecedented health situation, the distribution of mail and parcels by La Poste has slowed down considerably. Best regards.
3
/5
★★★☆☆
I'm ill from Covid19 and the deliveryman forced me to come down, he didn't want to go up 2 floors, I told him I was ill, he said I didn't care, I'm leaving with the parcel, I had to come down to get it, it's catastrophic.
Acheteur Vérifié
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Answer from tompress.com
We apologize for this inconvenience, which we will pass on to our carrier.
2
/5
★★☆☆☆
Hello, I still haven't received my delivery and the previous ones arrived twice. Sincerely Mr Viallard
Acheteur Vérifié
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Answer from tompress.com
Hello, Parcel delivered on 16/04/2020. Best regards.
3
/5
★★★☆☆
Unfortunately I am unable to give my opinion as I have not received the goods! Of course there are very special conditions at the moment and it is possible that the problems will continue. However, in the event of non-receipt, do you plan to reimburse me? Even if I follow the track of the parcel on the link you sent me, which goes to the post office, there is no advance.
Acheteur Vérifié
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Answer from tompress.com
Hello, Your parcel was delivered on 15/04/2020. Best regards.
2
/5
★★☆☆☆
Not yet recut
Acheteur Vérifié
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Answer from tompress.com
Hello, Yes, but the parcel did arrive in Switzerland. Customs clearance is taking longer in the current climate. Best regards.
3
/5
★★★☆☆
Thank you
Acheteur Vérifié
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Answer from tompress.com
Thanks, but the rating for Tom Press is still average...
2
/5
★★☆☆☆
The order was picked up by the post office on Wednesday April 8. The tracking has not changed since then - so no scan - as if the package was lost. Not delivered 10 days after the order there is something to worry about!!!
Acheteur Vérifié
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Answer from tompress.com
Hello, Your parcel is on its way. Postal delays are considerably longer at this time of year. Rest assured, it's on its way. Best regards.