/10
★★★★★
based on 17098 published reviews
★★★★★
based on 17098 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Make sure you arrive well in advance. My last 2 orders were delayed due to delivery failures.
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3/5
★★★☆☆
The delivery is made during my working hours, so the driver shows up in my absence during a narrow time slot, whereas a signature is required for receipt, even if I leave my garage open. So I was forced to ask the neighbor to collect the parcel for me. And of course, the warehouse where I could pick up the parcel is closed on Saturdays.
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Answer from
tompress.com
Hello, You can choose a different delivery address to avoid this inconvenience, in a relay point or at your workplace if it allows it. Best regards.
2/5
★★☆☆☆
Hello, I've never had a problem with Tom Press, but the delivery relay took a long time for goods that I would have liked to use to make my apple juice... shame.
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3/5
★★★☆☆
Unusable, it should be specified in the product ads that the sawdust is too large for cold smoking in a coil... Too bad, lack of precision.
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Answer from
tompress.com
Hello, The sawdust size is 0.75 to 2.5 mm and is used in the drawers of our smokehouses. Is your smokehouse not equipped with one? What is the brand of your smokehouse? Best regards.
3/5
★★★☆☆
Following a supply shortage, I have been without any contact from you for more than 3 weeks (current supplies on the net appear to be insufficient). Following my phone call, your after-sales service made me change my order to stay over 120 (free delivery) instead of 115 if I removed the missing item. That's not very business-like of you.
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2/5
★★☆☆☆
Order a pizza peel Diameter 30 and I receive D 25....... what do I do now?
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Answer from
tompress.com
Hello, If the product does not suit you, you can return it to us. However, this shovel is listed in 25 cm on our website. https://www.tompress.be/A-10005905-pelle-a-pizza-ronde-en-inox-perforee.aspx
2/5
★★☆☆☆
Delivery arrived much later than indicated in the store (4 weeks). E-mails to customer service were not answered. And it was not possible to call at all. I will no longer order from this company.
Verifizierter Käufer
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Answer from
tompress.com
Sorry for the late delivery. We did not receive your message and it is true that our phone line had problems, they have now been resolved.
3/5
★★★☆☆
Very good in principle, but completely unusable because of the fastener, which doesn't fasten anything at all. I'm returning the machine.
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2/5
★★☆☆☆
Appliance not properly adjusted from the outset gas flow not appropriate despite several attempts
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Answer from
tompress.com
Hello, If the adjustments with the air regulation screws have not been conclusive, perhaps you could send us the stove so that we can examine it and adjust it if necessary. Please contact our after-sales service for details. Best regards.
2/5
★★☆☆☆
Order partially non-compliant. SAV file opened and since then radio silence". Disappointment ......."
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Answer from
tompress.com
Hello, Your case was settled on Friday. Our after-sales service will send you an e-mail today. Best regards.
3/5
★★★☆☆
Order arrived much later than expected, press click works moderately well. It's a shame...
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Answer from
tompress.com
Hello, Place the shims in staggered rows, starting with the half-moons. Then arrange the 2 pawls in the same direction and fit the gear rod. If you have any questions, please contact our customer service department on 05 63 71 44 99. Best regards.
3/5
★★★☆☆
Ordered cloche mise sous vide bocaux, quickly received, does not work because gasket damaged. Sav contacted, photo sent as requested, a week later, nothing, for a seal costing 2 or 3 euros.
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Answer from
tompress.com
Hello, the file is being processed by the after-sales service and we have received the photos. You will be contacted later today. Best regards.
3/5
★★★☆☆
Lousy casings full of grease and holes very disappointed threw away half of them
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Answer from
tompress.com
Hello, That's surprising, would you please have the number of the batch of casings concerned? Best regards.
2/5
★★☆☆☆
Too much delay between order and delivery
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Answer from
tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking time. Best regards.
2/5
★★☆☆☆
Waiting for a refund for the product sent back on September 20th by colissimo ( product does not correspond to our expectations )
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Answer from
tompress.com
Hello, the product is still not back with us, I invite you to follow up on it. As soon as we receive it, we'll do what's necessary. Best regards.
2/5
★★☆☆☆
Used to remove skin and seeds from grapes the grate swelled slightly and now I have to buy another grate.
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Answer from
tompress.com
Hello, if the grid swells, it's a sign that jamming is imminent. It is important to remove all the waste before putting grapes back into the hopper to prevent the screen from breaking. Best regards.
3/5
★★★☆☆
The parcel was lost in the wilderness and you have to wait 10 days to make a claim at the post office unacceptable
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3/5
★★★☆☆
Had to wait 1 1/2 years for delivery
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Answer from
tompress.com
Hello, Our apologies, finding a new manufacturer for this item has taken a long time. Best regards.
2/5
★★☆☆☆
Merchandise unworthy of being sold, impossible to turn the crank, unpleasant customer service person.
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Answer from
tompress.com
Hello, Perhaps you could give us more details about the situation so that we can find the right solution and give you satisfaction. Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
2/5
★★☆☆☆
Ordered on 30 08 collected on 11 09 and broken but delivery planned on 3 09 then on 6 09 then on 10 09 and collected on 11 09 after many complaints and assurance of being delivered on the planned dates and this without any warning of non-delivery. in addition on opening the jar broke because in a box too large without any paper or bubble wrap to prevent its tossing in the box. pitiful.
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Answer from
tompress.com
Hello, We are reporting these delays to our carrier. Our after-sales service has taken the matter into account. The pot should arrive in its specific packaging, which is assembled around the pot, and the stones at the bottom. Best regards.
2/5
★★☆☆☆
The little glass jars are all placed against each other, with no protection, so two jars are broken The scotch tape printed with the warnings must cost less than making a proper parcel. It's not the all-around paper that prevents breakage. And yes, it must be easier to make the carrier pay.
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Answer from
tompress.com
Hello, We take great care with the packaging of our parcels, but this can happen, which is why a check of the goods is imperative on delivery. Despite the absence of reservations, we proceeded to the credit of 1.02 euros corresponding to the breakage of the 2 jars. Best regards.
3/5
★★★☆☆
Very long delivery time. a reminder had to be sent to your services and no reply to my emails.
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Answer from
tompress.com
Hello, the postal tracking does indeed indicate a late delivery, but not what the reason is. Please accept our apologies. Best regards.
2/5
★★☆☆☆
Waiting 3 months for a small order is a bit much considering that said order is still not complete and that I have to wait another two months before getting the two missing parts - The reply to the e-mail, one time out of three if all goes well.
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Answer from
tompress.com
Hello, We apologize for the inconvenience. We are doing everything we can to reduce the manufacturing time as much as possible. Best regards.
2/5
★★☆☆☆
The deliveryman didn't even ring the doorbell - twice - and we had to collect the parcel from the post office. Lousy.
Product good but not optimal - not really flat.
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Answer from
tompress.com
Hello, We apologize for the inconvenience. Would you like to file a complaint with the postal service? Best regards.
3/5
★★★☆☆
This device didn't last long when the almonds broke. The lever arm broke at the thread and I had to extract the threaded part and then thread the remaining rod to make it work again. I think this equipment is a bit weak for hard, compact shells like fresh almonds. I haven't yet tested it on walnuts.
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2/5
★★☆☆☆
We received the parcel on Monday at around 4 p.m. Fortunately we were at home, but we had not received any information about the time of delivery. The delivery man did not want to put the barrel where it was supposed to be. The object is heavy and we can't move it ourselves; we'll have to call in a neighbor or a handler.
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Answer from
tompress.com
Hello, You can tilt and roll it to put it where you want it. Best regards.
2/5
★★☆☆☆
Late delivery and delivery to another relay point
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2/5
★★☆☆☆
Unfortunately the product was not protected and was therefore chipped.
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Answer from
tompress.com
Hello, Have you alerted our services? I will pass on your comment to our after-sales service immediately. Best regards.
3/5
★★★☆☆
I still haven't received my order even though it was picked up on August 7th. Colissimo is not doing its job. New comment: Order received compliant.
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3/5
★★★☆☆
Tompress very good. Geodis delivery man not good: on the first delivery the delivery man couldn't find the house: the address doesn't exist," he said.
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