/10
★★★★★
based on 18177 reviews published
★★★★★
based on 18177 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Bought a REBER 22 meat grinder, which is badly tinned and pitted with rust. Response from Tom Press, without the slightest request for clarification: it's because I didn't dry and oil it.
Olivier K.
purchased on 29/08/2024
Translated review
1
/5
★☆☆☆☆
Bonjour le pas de vis ne va pas vous avez mis un pas de vis de Reber 22 ref 8013152470401
Philippe P.
purchased on 03/12/2024
Translated review
1
/5
★☆☆☆☆
The vegetable mill I ordered is just unusable, a catastrophe...
Evelyne K.
purchased on 03/12/2024
Translated review
Answer from tompress.com
Hello,
We take note of your comment, but could you give us a little more explanation? Please contact our sales department on 05 63 71 44 99.
Best regards.
We take note of your comment, but could you give us a little more explanation? Please contact our sales department on 05 63 71 44 99.
Best regards.
1
/5
★☆☆☆☆
Parcel sent to a relay point, the post office, which could not receive it because of its size. Treasure hunt for two weeks due to various changes in delivery location. The parcel is finally back with TOMPRESS.
Bruno J.
purchased on 30/11/2024
Translated review
1
/5
★☆☆☆☆
I didn't get the right hoses
Frederic B.
purchased on 20/11/2024
Translated review
Answer from tompress.com
Hello,
The SAV file has been opened and the problem is on the way to being resolved.
Thank you for your confidence.
Best regards.
The SAV file has been opened and the problem is on the way to being resolved.
Thank you for your confidence.
Best regards.
1
/5
★☆☆☆☆
Defective order. Tompress did not take care of my purchase. Fortunately, I collected the product from the carrier and checked it on the spot. Waiting for their reply.
Iris M.
purchased on 17/11/2024
Translated review
1
/5
★☆☆☆☆
I did receive my parcel, but it was missing a strap and a deformed strap on one of the jars, so I had to make a complaint and I haven't heard anything since.
Michele B.
purchased on 04/11/2024
Translated review
Answer from tompress.com
Hello Mrs. Bindler,
We have proceeded with the refund of the damaged product.
Best regards.
We have proceeded with the refund of the damaged product.
Best regards.
1
/5
★☆☆☆☆
Casserole arrived slightly dented One of the handles is only half-fixed
Jocelyne P.
purchased on 15/11/2024
Translated review
Answer from tompress.com
Hello,
Thank you for your message. Don't hesitate to contact us by email: [email protected] or by phone 05 63 71 44 99.
Thank you for your message. Don't hesitate to contact us by email: [email protected] or by phone 05 63 71 44 99.
1
/5
★☆☆☆☆
I bought an Emile Henry bread mould for 50 euros, which arrived broken and unprotected in its packaging. I immediately sent the photos to Tompress after-sales service and despite a reminder I've had no news from their customer service for 1 week.
Anne P.
purchased on 17/11/2024
Translated review
Answer from tompress.com
Hello and thank you.
Your request has been taken into account and the necessary steps have been taken.
Best regards.
Your request has been taken into account and the necessary steps have been taken.
Best regards.
1
/5
★☆☆☆☆
I ordered a small press today because it was on sale, it's not great for the price, I'm a bit disappointed.
Catherine L.
purchased on 07/11/2024
Translated review
Answer from tompress.com
Hello Catherine, thank you for your review of our site. We are sorry that your experience with our promotional wine press did not live up to your expectations. We take your feedback into account and will make sure to improve our offers in order to fully satisfy you in the future.
1
/5
★☆☆☆☆
I ordered a blue vinaigrette and on receipt it was grey. Easy to sell like that!!! Of course, nothing had been reported to me...
Arlette B.
purchased on 04/11/2024
Translated review
Answer from tompress.com
Hello Arlette, I'm sorry to hear that you had a bad experience with your order of blue vinegar on our site. We take the quality control of our products very seriously and apologize for this incident. We will do our utmost to rectify the situation as quickly as possible. We hope you will continue to place your trust in us, and remain at your disposal should you require any further assistance. Sincerely, The Tompress.com team
1
/5
★☆☆☆☆
Staff who know nothing to the point of telling me I have the wrong number, what a shame! I cancelled my order and never received the product, which was out of stock for several months.
Aurore L.
purchased on 30/07/2024
Translated review
Answer from tompress.com
Hello Aurore, thank you for sharing your experience with our website tompress.com. We are sorry that you did not have a satisfactory experience with our staff. We take your feedback very seriously and will do everything we can to improve our service to provide you with the best shopping experience possible. Your satisfaction is our top priority. We look forward to serving you again in the future.
1
/5
★☆☆☆☆
No match at all
Patrick G.
purchased on 28/10/2024
Translated review
Answer from tompress.com
Hello Patrick, thank you for your review. We are sorry that our site did not meet your expectations. We appreciate your feedback and are constantly working to improve our customers' experience. Please let us know if you have any suggestions so that we can offer you a better service. Thank you again for your feedback. Sincerely, The Tompress.com team
1
/5
★☆☆☆☆
THE NOTICE IS IN ENGLISH....impossible to get it in French....despite the kindness of the person on the phone it's still too bad !!!!!
Jean-claude D.
purchased on 30/09/2024
Translated review
1
/5
★☆☆☆☆
Bad product, it leaks
Didier F.
purchased on 27/09/2024
Translated review
Answer from tompress.com
Thank you for your review Didier.
We are sorry that you were not completely satisfied with one of our books.
Did you remember to soak the tap in water for 1 day as recommended?
The Tompress.com team.
We are sorry that you were not completely satisfied with one of our books.
Did you remember to soak the tap in water for 1 day as recommended?
The Tompress.com team.
1
/5
★☆☆☆☆
Not at all the thermometers ordered... Lying about the merchandise...
Cecile L.
purchased on 17/09/2024
Translated review
Answer from tompress.com
Hello,
The thermometers you have ordered correspond to the description.
If this is not the case, please contact our after-sales service department by e-mail at [email protected].
Best regards,
TomPress
The thermometers you have ordered correspond to the description.
If this is not the case, please contact our after-sales service department by e-mail at [email protected].
Best regards,
TomPress
1
/5
★☆☆☆☆
I received spices that were several months out of date and unusable.
Anny D.
purchased on 06/08/2024
Translated review
Answer from tompress.com
Hello ,
If you have received expired products, this is obviously a mistake.
Please send us an e-mail with photos of the spices and the expiration date, as well as your invoice by e-mail to [email protected].
We'll do what's necessary.
We apologize again for this inconvenience.
TomPress
If you have received expired products, this is obviously a mistake.
Please send us an e-mail with photos of the spices and the expiration date, as well as your invoice by e-mail to [email protected].
We'll do what's necessary.
We apologize again for this inconvenience.
TomPress
1
/5
★☆☆☆☆
I didn't get the product I ordered, it was replaced by another one that I would never have bought. Thanks anyway for the 20% compensation.
Julien L.
purchased on 29/06/2024
Translated review
Answer from tompress.com
Hello Julien, we're sorry for the inconvenience.
As you indicated, this is a change of range by our manufacturer.
We have of course offered you to keep the product with a discount, since apart from the aesthetic aspect its usefulness remains the same.
Enjoy your products.
See you soon on our site!
TomPress
As you indicated, this is a change of range by our manufacturer.
We have of course offered you to keep the product with a discount, since apart from the aesthetic aspect its usefulness remains the same.
Enjoy your products.
See you soon on our site!
TomPress
1
/5
★☆☆☆☆
Either a part is missing or it's poorly designed. My jars are floating
Laurence A.
purchased on 27/06/2024
Translated review
Answer from tompress.com
Hello ,
Depending on the model of jar, it is advisable, especially when there is a lot of space between them, to wedge cloths in the gaps between the jars or to wrap a tea towel around each glass.
This way, your preserves are well protected from each other and from the swirls of boiling water.
TomPress
Depending on the model of jar, it is advisable, especially when there is a lot of space between them, to wedge cloths in the gaps between the jars or to wrap a tea towel around each glass.
This way, your preserves are well protected from each other and from the swirls of boiling water.
TomPress
1
/5
★☆☆☆☆
Disappointed. Performances differ between the information on the website and that in the parcel. Burner power is very low compared to what is promised. The control knobs are wobbly and of very poor quality. However, the rest of the stove is of good quality. In conclusion, the price is 3X too high for the performance.
Anthony F.
purchased on 06/06/2024
Translated review
Answer from tompress.com
Dear Guest , we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I'm still surprised by your answer concerning this burner, which is appreciated by our customers.
If you felt that the finish was too light, you could always send us a return or contact us when you received the product.
TomPress
Your satisfaction is our priority, and we take your comments very seriously.
I'm still surprised by your answer concerning this burner, which is appreciated by our customers.
If you felt that the finish was too light, you could always send us a return or contact us when you received the product.
TomPress
1
/5
★☆☆☆☆
These devices do not work!
Marie D.
purchased on 18/03/2024
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I hope that our telephone conversation was able to meet your expectations and provide you with the solution you were looking for.
We look forward to serving you again and providing you with a better experience.
Your satisfaction is our priority, and we take your comments very seriously.
I hope that our telephone conversation was able to meet your expectations and provide you with the solution you were looking for.
We look forward to serving you again and providing you with a better experience.
1
/5
★☆☆☆☆
Damaged
Murielle C.
purchased on 25/01/2024
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
During transportation, this kind of inconvenience can happen.
That's why we're available Monday to Friday from 09:00 to 18:00 by phone and e-mail, to help you resolve the situation.
Please do not hesitate to contact us as soon as you receive your parcel.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
Your satisfaction is our priority, and we take your comments very seriously.
During transportation, this kind of inconvenience can happen.
That's why we're available Monday to Friday from 09:00 to 18:00 by phone and e-mail, to help you resolve the situation.
Please do not hesitate to contact us as soon as you receive your parcel.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
1
/5
★☆☆☆☆
Disappointed with my order, I was missing one item out of all my purchases.
Renaud P.
purchased on 29/02/2024
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If a product is missing from your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
TomPress
Your satisfaction is our priority, and we take your comments very seriously.
If a product is missing from your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
TomPress
1
/5
★☆☆☆☆
Perfect, just what I needed
Dominique M.
purchased on 26/02/2024
Translated review
Answer from tompress.com
Thank you very much for taking the time to give us your feedback. It's a pleasure to know that our customers are satisfied. Don't hesitate to visit us again!
A very pleasant day to you,
Tom Press
A very pleasant day to you,
Tom Press
1
/5
★☆☆☆☆
Hello ! I still haven't been able to find parts to adapt the herb burner with the vineo gas bottle holder (screw screw thread contrary to the screw threads commonly used in France!!!).
Claude H.
purchased on 07/03/2024
Translated review
Answer from tompress.com
Hello Mr Hernandez
Since your message, we've had the pleasure of speaking by telephone.
I hope our advice has helped you find a solution.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Very nice day to you,
TomPress
Since your message, we've had the pleasure of speaking by telephone.
I hope our advice has helped you find a solution.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Very nice day to you,
TomPress
1
/5
★☆☆☆☆
Product, vacuum packing machine, arrived damaged. Returned in the same condition despite being taken care of by after-sales service. Request for refund made and obtained. Tom Press never again.
Frederic P.
purchased on 23/02/2024
Translated review
Answer from tompress.com
Hello,
The defective product was repaired and returned to you in working order.
You asked for a refund, which was given within the deadline.
We are sorry that your experience did not live up to your expectations.
TomPress
We're sorry your experience didn't live up to your expectations.
TomPress
The defective product was repaired and returned to you in working order.
You asked for a refund, which was given within the deadline.
We are sorry that your experience did not live up to your expectations.
TomPress
We're sorry your experience didn't live up to your expectations.
TomPress
1
/5
★☆☆☆☆
Fast delivery. Perfect packaging. Top
Graziella B.
purchased on 09/04/2024
Translated review
Answer from tompress.com
Thank you very much for taking the time to give us your feedback. It's a pleasure to know that our customers are satisfied.
Don't hesitate to visit us again!
A very pleasant day to you,
TomPress
Don't hesitate to visit us again!
A very pleasant day to you,
TomPress
1
/5
★☆☆☆☆
Despues de ver en youtube un video donde se muestra la exptracion de puree de castañas, compre la maquina y trate de procesarcastañas si resultados esto muy decepcionado .
Christian P.
purchased on 18/01/2024
Translated review
Answer from tompress.com
Hello m porte
You can contact us by email so we can help you get the most out of your product and see together what difficulties you are encountering.
I wish you a good day.
TomPress
You can contact us by email so we can help you get the most out of your product and see together what difficulties you are encountering.
I wish you a good day.
TomPress
1
/5
★☆☆☆☆
Tompress is an excellent trader as for your company of the guaranteed opinions, I do not think as much of it I did not place any order this year
Pierre V.
purchased on 06/12/2023
Translated review
Answer from tompress.com
Hello,
Thank you for your kind review of Tom Press. Société des Avis Garantis works well for us, the Tom Press company, and your rating is for Tom Press.
Please feel free to make this rating consistent with your comment.
We look forward to seeing you again on our site.
Thank you for your kind review of Tom Press. Société des Avis Garantis works well for us, the Tom Press company, and your rating is for Tom Press.
Please feel free to make this rating consistent with your comment.
We look forward to seeing you again on our site.
1
/5
★☆☆☆☆
Poor quality mincer If this is for beginners, watch out for the finger. The meat had great difficulty passing through the mincer. Then I tried to tighten it a little and it broke. Best regards.
Olivier L.
purchased on 06/02/2024
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you have any problems using your chopper, we'll be happy to help you by e-mail or phone Monday to Friday.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
Your satisfaction is our priority, and we take your comments very seriously.
If you have any problems using your chopper, we'll be happy to help you by e-mail or phone Monday to Friday.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress