/10
★★★★★
based on 18185 reviews published
★★★★★
based on 18185 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Not cooomercant
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Answer from tompress.com
Hello, Could you please tell us directly what's going on? By email: [email protected] or phone 05 63 71 44 99. Best regards.
3
/5
★★★☆☆
Be careful with your packaging, small parts in large packages so a lot of packing paper, then I made 2 orders in 10 days so 2 times the catalog and advertising. At a time when we're being asked to make environmental efforts, I find it very wasteful.
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3
/5
★★★☆☆
On my last order, there was an impact on the 46 mm basin, which wasn't great, and I was a little disappointed. 4 different orders, two damaged devices on two different orders, and one returned by Tompress (the thermometer). The material is not at fault because it's of good quality, but perhaps transport was poorly handled? or the packaging of the products needs strengthening?
Best regards, Mr and Mrs FEREY
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Answer from tompress.com
Sorry for the inconvenience, we will do our best for your next order.
3
/5
★★★☆☆
Medium
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3
/5
★★★☆☆
Very very long delivery time ...
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2
/5
★★☆☆☆
I won't recommend it again. My order was already forgotten and then I had to play treasure hunt to find the parcel.
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Answer from tompress.com
Hello, Could you please tell us more about your delivery? Best regards.
3
/5
★★★☆☆
For the material nothing to say. concerning the transport, no contact from the deliverer and pallet left like that.
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Answer from tompress.com
Hello, After consultation with the delivery driver, the pallet was left behind your home following your request during radio guidance with the driver.
3
/5
★★★☆☆
Expensive for not much. It's actually quite fast, but the nuts are completely crushed. I asked the after-sales service for explanations on how to assemble and use it: they couldn't give me an answer. I finally found a video on the website of the brand that makes it: Picaba. But even with this, it's impossible to obtain kernels, as it takes a long time to sort the shell from the kernel.
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3
/5
★★★☆☆
Postage costs are too high. The price of items is too high.
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3
/5
★★★☆☆
The parcel arrived damaged, the problem is not linked to the delivery but to the departure from your home: strapping much too tight, cardboard too thin, therefore crushed products... The parcel (on a pallet) left, the payment was debited on dispatch, and nothing has happened since... For once, we're very disappointed...
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Answer from tompress.com
Hello, the pallet arrived back, the after-sales service is doing what is necessary to send the boxes back. Best regards.
2
/5
★★☆☆☆
Despite a parcel in good external condition, i.e. not unpacked on the spot, i had the unpleasant surprise of discovering one of the feeders broken into 2 pieces. it was glued back together, but it's a shame all the same.
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Answer from tompress.com
Hello, Thank you for sending us a photo of the feeder, don't wait for the satisfaction request, let us know about any incident directly and as soon as possible. You will receive an e-mail with the file reference. Best regards.
2
/5
★★☆☆☆
The quality of the workmanship was catastrophic - the drawer runners, like everything else, were just stapled together. After unpacking, I had almost all the strips torn out on at least one side and they were hanging down. I have now screwed everything together myself, but now you can already see that the stapled drawers will also soon come apart. Never again. I have not tried customer service
Verifizierter Käufer
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Answer from tompress.com
Hello, we apologize for informing the manufacturer. Best regards
2
/5
★★☆☆☆
The product received does not correspond to the screen view on the site. The supplier has replied that the screen view is not contractual. How can I place a serious order on this site?
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Answer from tompress.com
Hello, Our apologies, as agreed, we are waiting for the article to be returned. Best regards.
3
/5
★★★☆☆
I had to call to get an order tracking email that was supposedly sent to me... but no, I got nothing. For a first order, not very satisfied with the product (sheep casings), pierced, cut....
Given the price, I expected much better.
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Answer from tompress.com
Hello, please register the sender [email protected] in your contacts, perhaps the mails arrive in the trash, spam or undesirable. For the casings, please send us the batch number by e-mail. Best regards.
3
/5
★★★☆☆
The one-month delay between order and delivery was far too long for a log gutter ordered in early December and delivered just after the holidays in early January.
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2
/5
★★☆☆☆
Product defective on arrival, we have not yet managed to have it changed
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Answer from tompress.com
Hello, the file is open, please contact our customer service for details. Best regards.
2
/5
★★☆☆☆
The carrier didn't deliver: I called after 10 days to cancel the return of the parcel to the sender. I received a twisted parcel that was unusable. With the return costs, I'm going to pay more than for the goods. At least customer service received me well, but to receive a twisted parcel that's not very useful. Very disappointed.
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Answer from tompress.com
Hello, Could you please send us photos of the damage and packaging to [email protected]? Best regards.
3
/5
★★★☆☆
Delivery: disappointing: 4 broken pots out of 6... And a refund of only 3...
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Answer from tompress.com
Hello, Your message stated 3 broken jars, so we have refunded 3 jars. Best regards.
2
/5
★★☆☆☆
Hello, I still haven't received my parcel. So my evaluation will not be favorable to you; even if I have a lot of patience. Have a nice holiday season.
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3
/5
★★★☆☆
Very long delivery times
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2
/5
★★☆☆☆
Very difficult to separate the two parts of the smoker. Call to the after-sales service, which was supposed to call me back, but never did.
Sawdust much too big and therefore very difficult to burn.
One star is already too much.
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Answer from tompress.com
Hello, We left you a message on Monday morning on the mobile number given to our secretariat. I've just called again and it seems that the number isn't yours. Please contact us on 05 63 71 44 99. Best regards.
2
/5
★★☆☆☆
I paid for delivery in 24h and was delivered in 4 days... I would like a refund for the delivery.
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Answer from tompress.com
Hello, I can see that Chronopost has sent you a text message about a delay. I am opening a complaint with their services. Please let us know within 24 to 48 hours so that we can take the necessary steps. Best regards.
3
/5
★★★☆☆
Metal crate, bent fixing bracket at time of manufacture . Paint not dry before shrink-wrapping, so marks on uprights.
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3
/5
★★★☆☆
Bonjour j'ai trouvé sa bien dommage que la palette se est renverssée et que les cartons était défoncées A de prix là sa pourrait être mieux conditionné tout de même
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3
/5
★★★☆☆
Long delivery time My name was not on the packing slip (only my first name) and I have informed you of this by e-mail 2 times without any reply or action Packaging too fragile (many holes) and insufficient protection The sawdust for smoking that I had ordered was partially spread all over the box because the bag was not watertight I had noticed the same defects with my 1st order.
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Answer from tompress.com
Hello, We apologize for the inconvenience. The correction on the consignee has been applied and reported to the carrier. Best regards.
2
/5
★★☆☆☆
To announce 48 to 72h delivery when I had to wait 9 days, I find that a little exaggerated.
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Answer from tompress.com
Hello, Your order has been dispatched as soon as your item has been restocked. Best regards.
3
/5
★★★☆☆
When I opened the box I saw that the lid was broken, but I didn't see that the sterilizer had a poc, I saw it later when I put it into operation, after having received the 2nd lid following my complaint.
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3
/5
★★★☆☆
The barrel delivered is really not as beautiful as the one photographed for the advert. Traces of paint (due to rubbing against other surfaces) cannot be removed by cleaning. You'll need to spend some time sanding. The swelling of the wood to achieve watertightness is only gradual (too many leaks) and therefore lasts a long time.
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Answer from tompress.com
Hello, you've opted for a used model, but we also offer refurbished models (planed, washed and sulfured). Perhaps this would suit you better. Best regards.
3
/5
★★★☆☆
Pallet damaged on arrival
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Answer from tompress.com
Hello, Are the products OK? Best regards.
3
/5
★★★☆☆
Flour received that will be out of date 4 weeks later
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Answer from tompress.com
Hello, Our apologies, we will be more vigilant. You can still use it. Best regards.