/10
★★★★★
based on 17098 published reviews
★★★★★
based on 17098 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Total lack of professionalism. Too bad the products are good.
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3/5
★★★☆☆
The wait for stock to run out was particularly long (almost 2.5 months).
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2/5
★★☆☆☆
6 weeks waiting for delivery, several calls to customer service who are unable to give a delivery date. No commercial gesture made. We will not recommend them, and we do not recommend them.
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2/5
★★☆☆☆
Two lids out of 6 arrived broken. What's more, the cardboard box was huge, for 6 verrines of 290mL.... it's about time they made a little effort in terms of ecology.
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Answer from
tompress.com
If you have any questions, please do not hesitate to contact us. Best regards.
2/5
★★☆☆☆
I was waiting for my Christmas present and received it in March.
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3/5
★★★☆☆
Hello, Some bottles broke in the packaging... In the end I have 16 bottles and 20 capsules. It seems to me that the package contained only 18 bottles, because among the broken glass, I counted only 2 bottlenecks. To recover a little of my satisfaction, I expect from your service the return of 4 bottles. Otherwise the product seems to me of good quality Cordially Charly
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Answer from
tompress.com
Hello, Our apologies, I am opening a file with our after-sales service immediately. Best regards.
2/5
★★☆☆☆
I am disappointed not by the product but by the delivery time of my order, the parcel arrived one month after the order, it was never mentioned at the time of the order that the product was not in stock, as I needed it quickly I paid 8 euros so that it arrives in chrono... no commercial gesture following my complaint too bad I will not repeat order
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2/5
★★☆☆☆
Much too slow and no message to warn of the arrival of the parcel. Long live Amazon
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Answer from
tompress.com
Hello, Your parcel left on 04/03 and was available at the collection point on 06/03. Confirmation of shipment on 04/03 with the link for tracking your package. Best regards.
3/5
★★★☆☆
Delivery delay not serious, but the bottom cap is leaking and the valve is cracked. Quick replacement via after-sales service.
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2/5
★★☆☆☆
The description is too brief and the service cannot give the characteristics of the pump nozzle, which is specific to the product.
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2/5
★★☆☆☆
Cost of delivery for the return of the parcel charged to the customer no commercial gesture from Tompress A real shame as I was a customer until then.
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3/5
★★★☆☆
I made a complaint when I ordered a smoker and I didn't even get a phone call from NUL customer service.
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Answer from
tompress.com
Hello, You left a user review on this site, and on 30/01 we tried to contact you, unfortunately without success. I will pass on your comment to our customer service department. Best regards.
3/5
★★★☆☆
Big problems with delivery times and damage to a product on delivery, but good reactivity.
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3/5
★★★☆☆
The goods were not delivered to the planned relay point. It's up to me to call the colissimo service several times and to go to my local post office twice because your customer service is not responsible once the parcel has been dispatched.
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3/5
★★★☆☆
The delivery was correct, but 2 bottles were broken.
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Answer from
tompress.com
Hello, We were not aware of this, we request the receipt of reserves to the carrier. Best regards.
3/5
★★★☆☆
The lid does not close easily. Could be better designed.
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3/5
★★★☆☆
Product does not conform to the technical data sheet. the product was supposed to be 4 cm high, which I absolutely needed, but it's only 3.7 cm. sent an e-mail, no answer LAMENTABLE Sincerely ANDRE BERGER
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Answer from
tompress.com
Hello, We received your e-mail and replied on 11/02 and are awaiting your reply. I am sending you the e-mail of 11/02. Best regards.
2/5
★★☆☆☆
Delivery more than 15 days after order too long I will look elsewhere
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3/5
★★★☆☆
Wanted bf rights
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3/5
★★★☆☆
Hello What's the point of putting a phone number on the delivery if the driver leaves a notice if he doesn't feel like using it when he arrives? I called the delivery service to make a new delivery the next day with a paid call, even though I was there on the day of delivery. Thank you very much.
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Answer from
tompress.com
Hello, Thank you for this clarification and we will inform the transport company. Best regards.
3/5
★★★☆☆
Advance payment and commercial invoice documents are not congruent. The tax rates are different (19 prepayment, 20 commercial invoice).
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Answer from
tompress.com
Hello, France is subject to a VAT of 20. Best regards
3/5
★★★☆☆
Hello I wrote an email because the hive arrived with the bottom screws holding the tray incorrectly implanted and with screws missing I have not had a response.
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Answer from
tompress.com
Hello, We have received the photos and thank you for them. You should be contacted by our after-sales service shortly. Best regards.
3/5
★★★☆☆
Hello, I would like to inform you that the bag of salt inside the packaging box was open. Instead of the 5 kg we ordered, we only received 4.
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tompress.com
1 Kg"
2/5
★★☆☆☆
When I place an order, the merchant must manage the delivery, not send people for a week late paying shipping costs.
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Answer from
tompress.com
Hello, I'll have to check with the postal service to find out the reason for the delay. Would you like us to open a complaint? Best regards.
3/5
★★★☆☆
Correct packaging but left-hand plate deformed despite packaging Very disappointed
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3/5
★★★☆☆
The quality of the products is not in question, it's the management of orders in the event of a product delay that is catastrophic: if a product is out of stock or being restocked, you have to pay twice for shipping costs, and therefore pay for the company's logistical shortcomings .....
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3/5
★★★☆☆
The chopper I ordered did not live up to my expectations. Ineffective endless screw.
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Answer from
tompress.com
What's wrong with the chopper? Maybe it's the cutter or the grid that you just need to adapt to your use. Please contact us at 05 63 71 44 99 or [email protected]. Best regards.
2/5
★★☆☆☆
Advertised delivery time: 48H delivered within 8 days, and that's only because I asked for it. Multiple pieces of gut, often pierced; not worthy of tompress.
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Answer from
tompress.com
Hello, We only dispatched the parcel when we were restocked. However, it is not usual to have this problem with casings. I will inform our after-sales service who will contact you as soon as possible. Best regards.
3/5
★★★☆☆
The casing is as described and of good quality, however in the tompress advice it is said that with this type of casing it is possible to stuff more than 16kg of meat with 4 meters, but I received 5 meters and was barely able to stuff 7kg and yet I made long lengths to avoid losing space with the knots.
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Answer from
tompress.com
Hello, this is just an estimate, the amount of mix will vary depending on the cutting and embossing. It's important to pack well to get the most out. Best regards.
2/5
★★☆☆☆
We ordered a shredder in early October with an initial deadline of mid-October, then mid-October postponed to late October (notified by email), then postponed to early November, then postponed every 10 days but without being notified, we had to call each time until delivery in late December the product is top but upon receipt the apples were rotten ... very disappointed.
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Answer from
tompress.com
Hello, We understand your disappointment, the restocking of this item took longer than expected and we are sorry for that. Best regards.