/10
★★★★★
based on 17098 published reviews
★★★★★
based on 17098 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The delivery with DPD was poor and very delayed, annoying.
Verifizierter Käufer
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3/5
★★★☆☆
Very good
Acheteur Vérifié
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2/5
★★☆☆☆
Delivery time too long. i thought i'd find rakes big enough to harvest olives, but in fact i feel like i've received rakes for children. very disappointed.
Acheteur Vérifié
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Answer from
tompress.com
Hello, isn't it 13.5 cm long? Please contact our customer service department on 05 63 71 44 99. Best regards.
3/5
★★★☆☆
No delivery to my home as the letter carrier deemed the parcel too large.
Acheteur Vérifié
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3/5
★★★☆☆
Arrival after the holidays for these gifts ... also on a service price 20 more than at mathon cdt
Acheteur Vérifié
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3/5
★★★☆☆
Order placed on 4/12, received on 17/12 almost 2 weeks... Articles conform.
Acheteur Vérifié
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3/5
★★★☆☆
It's a pity that delivery took more than 10 days out of the 2 advertised, it's a real drag on the bill.
Acheteur Vérifié
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3/5
★★★☆☆
2 weeks behind schedule.
Acheteur Vérifié
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3/5
★★★☆☆
No information from Tompress about the delay in delivery due to a material being out of stock. I cancelled the product because I had to wait another 5 or 6 weeks.
Acheteur Vérifié
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3/5
★★★☆☆
Wrong information about delivery time. Three times we were given a delivery date which was not respected. We finally received the equipment, but at the beginning of December, whereas it was initially scheduled for mid-October.
Acheteur Vérifié
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3/5
★★★☆☆
Delivery delayed for no reason and not at the requested location. Product conforms but finish is not great: the latch is not even fitted straight.
Acheteur Vérifié
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2/5
★★☆☆☆
I was told I would receive my order within 4 weeks. I received my parcel after 8 weeks. The commercial gesture is a voucher of 1.
This was my first and last order with you. Please rest assured that I will take the time to explain your sales policy to you. Sincerely
Acheteur Vérifié
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Answer from
tompress.com
Hello, We understand your disappointment, we are also dependent on these preparation or manufacturing delays. Best regards.
3/5
★★★☆☆
Late delivery
Acheteur Vérifié
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3/5
★★★☆☆
- delivery man's visit 1 in our absence: no delivery notice, TomPress customer service OK, first call to the delivery man to arrange an appointment, - delivery man's visit 2: delivery notice" found in the letterbox even though we were present (so didn't ring)
Acheteur Vérifié
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Answer from
tompress.com
second surcharged call to the delivery driver to arrange an appointment
3/5
★★★☆☆
The legumier seems to me to be of very average quality given its high price.
Acheteur Vérifié
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3/5
★★★☆☆
Disappointed, the book received does not correspond at all to the one displayed on the seller's site, even if the contents are identical, which I hope they are. The first time I've had this disappointment with Tompress. It's a shame.
Acheteur Vérifié
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Answer from
tompress.com
Hello, The publisher has indeed changed the cover of this book. We have suggested that you return it to us for a refund and contact our after-sales service for details. Best regards.
3/5
★★★☆☆
The product, indicated as being in stock on your site before the order was placed, was unavailable. Contrary to written and oral commitments, the payment was debited as soon as the order was placed, without waiting for shipment.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Indeed, the unavailability was revealed at the time of preparing the parcel, the payment had been put at the collection to start the sending. Unfortunately, the desired length was not available. Best regards.
3/5
★★★☆☆
Lacks an explanatory note and instructions for use
Acheteur Vérifié
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Answer from
tompress.com
Hello, Our apologies, it was sent to you yesterday by e-mail. Best regards.
2/5
★★☆☆☆
The time between my order and delivery was far too long.
Acheteur Vérifié
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3/5
★★★☆☆
Floating hat delivered without the small plastic plug as shown in the photo; moreover, the package contains the stainless steel fitting but no plastic pipe for the extension; in short, on a product costing 250, you save 20 cts on the plug and probably 50 cts on 1 meter of plastic pipe. In short, for a saving of 70 cts, you're delivering a product that's unusable as it is. cdt
Acheteur Vérifié
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Answer from
tompress.com
Hello, Our customer service left you a phone message on 03/12 for a previous request about this equipment. As indicated on our website, fermentation bung or stopper are optional if the customer chooses to transform his tank for fermentation or wine storage. The pneumatic seal has a nozzle that attaches directly to the pump for use. Best regards.
2/5
★★☆☆☆
The delivery scheduled for 48 hours was in fact postponed for 1 month. No notification was given during this time.
Acheteur Vérifié
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Answer from
tompress.com
Hello, you have ordered an item that is out of stock. The delivery time was announced on the website and on your order confirmation. Shipment is also confirmed by e-mail, along with the tracking number and link. Best regards.
3/5
★★★☆☆
I had to pick up my parcel free delivery but in fact with my job delivery time difficult provider can not deliver within 3h so I will review my way of ordering 1st time this happens to me with you cdlt
Acheteur Vérifié
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Answer from
tompress.com
Hello, You can choose a delivery in relay point to avoid you that or to another address. Best regards.
2/5
★★☆☆☆
Delivery problem...delivered to my parents who didn't have the strength to check the granite plate...the deliveryman left quickly without helping my 74 year old parents to check it.
And in the end, the next day I went to pick up the coli...I saw a big bump on the side and indeed a broken plate, 150 lost, great.
Tompress doesn't control its transporter
Acheteur Vérifié
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Answer from
tompress.com
Hello, a file has been opened with our after-sales service. We are following the incident and will keep you informed. Best regards.
3/5
★★★☆☆
WITH EACH ORDER THE DELIVERY TIME IS NOT RESPECTED, IT IS ALWAYS CHRONOPOST. SORRY BUT I'M WAITING MORE THAN A WEEK TO RECEIVE MY PARCEL, IT'S NO LONGER POSSIBLE..................................
Acheteur Vérifié
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Answer from
tompress.com
Hello, Our apologies, it's true that there was a lot of disruption in November. Everything seems to be back to normal. We hope to provide you with impeccable service next time. Best regards.
3/5
★★★☆☆
The crank was bent and would not allow a full turn as it was. I had to unbend it before I could use it. The finish is not very neat for the price. The product was out of stock after I ordered it, and I did not receive a message informing me of this. When I didn't hear from them, I had to phone to get the information.
Acheteur Vérifié
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3/5
★★★☆☆
I had to call Tompress to receive the overcharged VAT on my credit card, even though I was told the amount would be deducted before I was charged.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Our apologies, everything has been taken care of. Best regards.
2/5
★★☆☆☆
Products not delivered to date delays too long
Acheteur Vérifié
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Answer from
tompress.com
Hello, I see the package delivered. Is it wrong? Best regards.
3/5
★★★☆☆
I waited almost a month for my order (where is the 48 hour delivery time?) and my parcel was defective (I had to fiddle with a replacement key myself). On the other hand, the reception on the phone was very cordial.
Acheteur Vérifié
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Answer from
tompress.com
Hello, We had to wait for the restocking of the out-of-stock item before sending it. Best regards.
2/5
★★☆☆☆
The instructions are poor and the device doesn't work.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Please do not hesitate to contact our customer service, they can help you with the use of our devices. Best regards.
3/5
★★★☆☆
Hello, the place of delivery was not the one I had noted at the time of my order.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Thank you for telling us what happened. We are available by e-mail: [email protected] or by phone 05 63 71 44 99. Best regards.