/10
★★★★★
based on 18185 reviews published
★★★★★
based on 18185 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Late delivery and delivery to another relay point
Acheteur Vérifié
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2
/5
★★☆☆☆
Unfortunately the product was not protected and was therefore chipped.
Acheteur Vérifié
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Answer from tompress.com
Hello, Have you alerted our services? I will pass on your comment to our after-sales service immediately. Best regards.
3
/5
★★★☆☆
I still haven't received my order even though it was picked up on August 7th. Colissimo is not doing its job. New comment: Order received compliant.
Acheteur Vérifié
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3
/5
★★★☆☆
Tompress very good. Geodis delivery man not good: on the first delivery the delivery man couldn't find the house: the address doesn't exist," he said.
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3
/5
★★★☆☆
Delivery takes longer than announced by mail and sms
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2
/5
★★☆☆☆
Unprofessional attitude, wrong price on catalog not assumed, no product in stock, lead time not specified when ordering, items indicated as being in stock when they are not. a pity to see such ways of conceiving commerce.
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Answer from tompress.com
Hello, Our site is updated in real time. Available items are noted in stock".
3
/5
★★★☆☆
Hello, the package and packaging does not support the transport to review because upon receipt package stale.
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3
/5
★★★☆☆
Received numerous emails confirming the order, the departure of the order and information about delivery on saturday between 9h and 11h45. I waited: nothing. the letter carrier delivered on Monday, specifying that the parcel had arrived that very morning. so I'm not satisfied with the delivery. in this case, there's no point in specifying Saturday delivery if you know that the parcel can't be delivered that day. I'm still satisfied with the product.
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3
/5
★★★☆☆
Poorly packed and ill-fitting package. Quick delivery time Nice product but I can't. use it (ravioli roll). Use it (ravioli roll). Maybe my fault. Didn't have to use customer service.
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Answer from tompress.com
Hello, to find out how to use the equipment, please contact our customer service team on 05.63.71.44.99, who will be happy to help you. Best regards
2
/5
★★☆☆☆
Very disappointed, no instructions for use to make jam for example. I phoned your service, the only answer was: look on the web, thank you.
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Answer from tompress.com
Hello, There are no jam recipes supplied with the refractometer. We will send you the refractometer instructions for use. Best regards.
3
/5
★★★☆☆
Not many details on the presentation of the article on the site. I wanted a grill with larger bars.
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Answer from tompress.com
Hello, If the item is not to your liking, please contact our customer service to arrange a return. Best regards.
3
/5
★★★☆☆
Pay more to have your order within 24 hours and receive it a week later...
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Answer from tompress.com
Hello, it took us a few days to restock the quantities we wanted and we're sorry about that. Please note that the delivery times shown on the website are calculated in real time. Best regards.
3
/5
★★★☆☆
Large cardboard box in good condition with no signs of damage, but the small inner cardboard box containing the dish was dented on one side. No apparent cracks on the dish. I hope the dish has not suffered any damage invisible to the naked eye. I'll contact you again if there are any problems with use.
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Answer from tompress.com
Hello, Don't hesitate, I'll have the information marked in your file if you need to contact us. Best regards.
2
/5
★★☆☆☆
Over-packaging...
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2
/5
★★☆☆☆
The product supplied is far from the quality expected. for this coffee, it is far behind a hypermarket product (for example, a carte noire n° 9). So no interest."
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3
/5
★★★☆☆
Cardboard box in very poor condition, patched up with tape in all directions. No assembly or operating instructions. Very, very average quality.
Acheteur Vérifié
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Answer from tompress.com
Hello, when La Poste repackages a parcel, don't hesitate to ask for the accompanying notice or to refuse the parcel if in doubt. I'll send you the notice by e-mail. Best regards.
3
/5
★★★☆☆
No sooner had I ordered my item (March 10, 2019) than I was told it was out of stock (March 11, 2019). A delay of 6 to 8 weeks (May 6, 2019) was announced if I maintained my order; I maintained it and was delivered, 16 weeks after the order (July 3, 2019), certainly because I made a reminder. There's no need to be in a hurry.
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3
/5
★★★☆☆
Hello, Your service is aware of my problem with the chronopost delivery, for which I asked for a refund, and I'm still waiting for a reply from you. As for everything else, I have nothing to complain about.
Best regards Mr ARROYO
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Answer from tompress.com
Hello, Our after-sales service is currently investigating the complaint and will keep you informed. Best regards.
3
/5
★★★☆☆
Bad experience with this product, usually I'm not disappointed with tompress I'm waiting for my refund
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2
/5
★★☆☆☆
Hello, For your information I went today to pick up my parcels at La Poste in Douvaine (it took me 2h00 of round trip time) moreover the counters are open from 9h15 to 10h15 and from 14h00 to 16h00. I arrived at 11.15am, so you can imagine what I found. Fortunately the employees agreed to serve me There was only one package this order if n° 408555 dated 13/06/2019 d
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Answer from tompress.com
Hello, Our apologies for the inconvenience. We are following up the case under reference 22911. Best regards.
3
/5
★★★☆☆
The service is fast I'm happy
Acheteur Vérifié
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3
/5
★★★☆☆
Item was not dispatched, after a month I had to chase it up, I was then told the item was not available, and I would need to send more money for a similar item, I was then told a customer had cancelled an order and they could now send me the item I originally ordered
Verified Buyer
Answer from tompress.com
Hello, Sorry, but I do not understand the problem, you ordered the reference: MATGM40T which was not available in stock when you placed your order and we have shipped the reference MATGM40T upon replenishment. Best regards.
3
/5
★★★☆☆
Item looks fine, but the iron rod used for pitting has been deformed since 1st use.
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3
/5
★★★☆☆
Special large-grain axle sucks beet seeds won't go through the holes
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3
/5
★★★☆☆
Hello As always the quality of the goods is great; it's a pity that the delivery time was so long for this pressoire and that you didn't take the initiative to call me back once to keep me informed. It's a good thing that bud macerates last a long time, otherwise my entire production would be ruined by this delay. Kind regards
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3
/5
★★★☆☆
Does the job but the handle fell off the unit the first time it was lifted and the door catches are rather cheap.
It took a week to arrive so statements about 48 hour delivery probably only apply to destinations in France.
Verified Buyer
3
/5
★★★☆☆
I would recommend the company as serious but not the product.
Acheteur Vérifié
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3
/5
★★★☆☆
I waited more than 5 months for delivery, I had to claim my order several times.
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3
/5
★★★☆☆
Delivery time too long, (on the site 15 days, in reality 1 month, without news of the package, perhaps a small message from you would have been a minimum.
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2
/5
★★☆☆☆
Hello Very top of the work, had another order that I could not finalize, and after your mail or you offer me a phone help I could never get someone the switchboard being constantly saturated. So
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Answer from tompress.com
Hello, I'm sorry this book doesn't suit you. Perhaps you have a specific request? Please do not hesitate to request a call back from one of our advisors by clicking on "We'll call you back" on our website. Best regards."