/10
★★★★★
based on 17096 published reviews
★★★★★
based on 17096 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
My order consisted of bottles. On delivery, I hadn't paid any attention to the note about the complaint, so I opened my parcel just after the letter carrier had left. I found that 3 bottles were broken - The packaging did not protect the bottles sufficiently - There was no external indication to the carrier that the contents of the package were fragile. Very disappointed
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Answer from
tompress.com
Hello, I'm forwarding this information to our customer service department. You'll be contacted shortly. Best regards.
3/5
★★★☆☆
Very good product, delivery time instead of 14 days unfortunately 41 days and shipping costs of 12 euros not exactly cheap either
Verifizierter Käufer
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2/5
★★☆☆☆
A site not up to date even though 8 is out of stock. No information on delivery times.
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Answer from
tompress.com
Hello, the deadline is in real time for each item on the site, just to the right of the photo. Best regards.
2/5
★★☆☆☆
Very long delivery time, no notification as to why delivery is so late. only after asking several times did I finally have clarity about the delivery.
Verifizierter Käufer
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Answer from
tompress.com
Hello, yes, some products ordered were sold out. Best regards
3/5
★★★☆☆
Geodis delivery sucks. They keep you waiting at home all day. Unacceptable
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3/5
★★★☆☆
As delivery was desperately delayed, I had to repurchase part of the order to make my apple juice on time. Small remark, the capsules I had to repurchase, 5 km from my home with an order received the next day in the store, cost me much less...what's the point of ordering over the internet??? Cordially David Chartier
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3/5
★★★☆☆
Not informed of a delivery delay due to a supply shortage. Had to call customer service again to find out the reason for the delay. Very professional.
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3/5
★★★☆☆
Delivery too slow.insufficient information on lead times
Acheteur Vérifié
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2/5
★★☆☆☆
All the corks don't close the bottles properly, and the time between delivery and order was far too long.
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Answer from
tompress.com
Hello, We apologize for any inconvenience this may cause, but we've done everything we can to reduce the restocking time. Closing is done by a simple quarter turn. When you feel resistance, please do not force further to avoid crushing the lugs. Best regards.
3/5
★★★☆☆
Delivery to Belgium takes much longer than the 48 hours indicated.
And if I want to contact you from Belgium, I have to use a French telephone number and not a local Belgian number (cheaper). If I use the call-back service, it takes 24 hours.
Otherwise the staff are very nice.
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Answer from
tompress.com
Hello, Packages are delivered within 48 working hours in 90 of the cases, it is necessary to take into account weekends and holidays. Your package left on Friday 19/10 and was delivered to you on Tuesday 23/10/2018. You can use the callback request on our website, we will call you back as soon as possible (within the limit of opening hours). Best regards.
3/5
★★★☆☆
Out of the batch of 100 capsules, some are defective, so I'm missing some.
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Answer from
tompress.com
Hello, please inform our after-sales service, who will do what is necessary. The jars with these capsules are closed by a simple quarter-turn, so if you feel any resistance, please don't force them any further. Best regards.
3/5
★★★☆☆
Hello my order was supposed to be ready in 15 days and it took a month to arrive. my preserves were waiting. a little note of apology would have been nice. cordially,
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2/5
★★☆☆☆
Delivery too long after order not notified if delivery problem.
Delivered after complaint
Acheteur Vérifié
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Answer from
tompress.com
Hello, Unfortunately, you ordered items that were out of stock and we had to wait for them to be restocked. Best regards.
3/5
★★★☆☆
It's a pity that you have to wait until all the products are available for delivery.
You prioritize your organization over customer service ????
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Answer from
tompress.com
Hello, this is mainly a technical issue, which is why it is indicated in our terms and conditions. Our entire team is committed to providing you with the best possible service. Best regards.
2/5
★★☆☆☆
Order for which the product was indicated in stock" delivery under 24 h was not delivered in time (approximately 10 days) I had to buy other bottles at another supplier in order to be able to bottle my apple juice.
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3/5
★★★☆☆
Two bottles broken during delivery, and late delivery. too bad the price was good.
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Answer from
tompress.com
Hello, please contact our customer service department to report the breakage on 05 63 71 44 99 or [email protected]. Best regards.
3/5
★★★☆☆
Today I received the 12 jars I ordered and despite opening the coli I didn't see that one of the jars had split, so when I got home and picked it up it literally disintegrated. As far as I'm concerned, the jars themselves are completely unprotected because they bang into each other in their box, but the box of jars is very well contained in the delivery box. Too bad for me
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Answer from
tompress.com
Hello, I would like to inform our after-sales service of this problem. Please inform us as soon as you receive your parcel so that we can take action. Best regards.
3/5
★★★☆☆
I always order the same products and always 1 month before delivery Disappointed Cordially Mr muller Christian
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Answer from
tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking times. I hope that our services will give you complete satisfaction very soon. Best regards.
3/5
★★★☆☆
I received a sterilizer broken at the bottom and 6 broken glass pâté dishes.
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Answer from
tompress.com
Hello, we have been informed and a file has been opened with our after-sales service. We'll get back to you as soon as possible. Best regards.
3/5
★★★☆☆
The wine press was delivered palletized and the paintwork is damaged. My husband is afraid that it will rust where the paint has been removed. What do you suggest to remedy this? I'd like to point out that I put my reservations on the delivery note. Thank you in advance.
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Answer from
tompress.com
Hello, I am immediately opening a file with our after-sales service (21577). Please send one or more photos of the damage to [email protected]. Best regards.
3/5
★★★☆☆
Very good material, impeccable delivery despite not having been warned. BUT small defects unacceptable given the price of this oven... Missing an essential nut for securing the lid, and a temperature probe bent in its original packaging. I'm sending you 2 photos by return e-mail.
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Answer from
tompress.com
Hello, of course you can send us your photos to [email protected]. Best regards.
2/5
★★☆☆☆
Having bought an apple crusher on your site, and having been a customer of yours for many years, I took the liberty of contacting you by telephone following the disappointment that this product has given me. A person from your company replied that the information would be passed on and that I would be contacted very shortly. I'm still waiting. In fact, this apple crusher is a real pleasure to use.
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Answer from
tompress.com
Hello, Your case is currently being processed. Our after-sales service will contact you shortly. Best regards.
3/5
★★★☆☆
The cardboard packaging was not reinforced, so the underside was ripped open. The cushioning inside was made of paper. Even underneath. With the weight of the glass, the paper was totally compressed underneath, so it couldn't do its job. All the packs of glass jars were against each other.... I'll never order from c
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Answer from
tompress.com
Hello, Our apologies for the inconvenience. I see that you have not reported the breakage to our after-sales service. I will pass on the information so that a claim can be made. Best regards.
2/5
★★☆☆☆
Goods not available and then address error on the parcel
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Answer from
tompress.com
Hello, Indeed, your shipment had to wait for the restocking of products not available at the time of your order. We do our best to reduce these delays. You placed your order online, and the parcel was sent to the address you gave. If you wish to modify it, you can do it via your account or by telephone with your advisers. Best regards.
2/5
★★☆☆☆
2 blueberry combs ordered on August 23, with a delivery time of 19 days. The parcel was only sent on September 28. No communication about the delay, we had to call again on September 26 to unblock the situation. As much as to say that the blueberry picking season had passed Where was the order lost? It's a pity that this spoils everything, the products are of quality...
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3/5
★★★☆☆
Totally excessive delivery times.
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Answer from
tompress.com
Hello, Your order has indeed had to wait for the restocking of certain references that were out of stock. We are doing our best to reduce this delay. Best regards.
3/5
★★★☆☆
Delivery a little long, but it's the first time.
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2/5
★★☆☆☆
-Order of 24/09 not yet arrived on 08/10, i.e. 14 days already, and of course it's because of the Belgian post office... -No word about a second order on 27/09-cancelled by telephone because of a 3-week delay... for which I'm waiting for a refund.
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Answer from
tompress.com
Hello, there is a warning banner on the tracking site to inform you of the malfunction. Best regards.
2/5
★★☆☆☆
Non-compliant indicated stock, resulting in non-compliant delivery times (1.5 months rather than 48 hours); great difficulty in contacting us via e-mail forms (several days); borderline product in terms of quality and finish.
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Answer from
tompress.com
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service department at 0033563714499 for any questions or information. They are available Monday to Friday from 9 am to 6 pm. Best regards.
3/5
★★★☆☆
I had initially put in a notice before the after-sales service contacted me. To this day, I still haven't received any merchandise but the after-sales service took the trouble to give me a call and explain why. I'll come back to assess the merchandise once I've received it.
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