/10
★★★★★
based on 17096 published reviews
★★★★★
based on 17096 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Incomprehensibly long delivery time Never had this problem elsewhere
Acheteur Vérifié
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Answer from
tompress.com
Hello, We have been informed that the Belgian Post Office was experiencing difficulties and a delay in the delivery of orders. The delay is being resolved and everything should be back to normal shortly. Best regards.
2/5
★★☆☆☆
I paid for a Chronopost service to receive the goods quickly and the delivery was delayed by a day Goods prices too high
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Answer from
tompress.com
Hello, your parcel was delivered within 24 hours. If the items are not to your liking, you can contact our after-sales service to arrange the return of new goods. Best regards.
3/5
★★★☆☆
Delivery times too long
Acheteur Vérifié
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2/5
★★☆☆☆
Order placed at the beginning of September and still nothing in sight. Customer service offers to investigate. In the meantime, I'm on my own. Very disappointed.
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Answer from
tompress.com
Hello, we have taken the necessary steps and your parcel has been dispatched, but unfortunately the post office has not yet delivered it. We have opened a claim with their service to know the position of your package and obtain delivery. Best regards.
3/5
★★★☆☆
I was not satisfied with the delivery service (imposing a one-day delivery period on a parcel after an "initial visit" not agreed in advance is not acceptable).
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tompress.com
especially since I wasn't even alerted the day the deliveryman supposedly came to my house. The response given by your service when I reported this is not convincing either."
2/5
★★☆☆☆
I ordered a product on the 10th of the month, and I receive a reply on the 25th informing me of a stock shortage and a prior delivery date of the 4th the following month. That's not good enough. The few products I've bought from you have arrived without user manuals, even for slightly complicated machines. To be changed
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Answer from
tompress.com
Hello, We apologize for the delay, but it depends on the production process. Could you please let us know which notices are missing? Best regards.
2/5
★★☆☆☆
The hives are not identical and the staple screws are badly positioned p lesoile
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Answer from
tompress.com
Hello, I'm sorry to hear that your order did not give you complete satisfaction. After-sales service file no. 21479 has been opened, and an e-mail with all the details has been sent directly to you. Best regards.
3/5
★★★☆☆
Much too large for my slicer (despite the dimensions indicated). Unfortunately I had to send it back this week. Awaiting refund...
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3/5
★★★☆☆
Vacuum machine bought 3 years. 3 return for repair does not weld well Very dissatisfied very good customer I am very above especially warranty exceeds .
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Answer from
tompress.com
Hello, have you tried cleaning the sealing bar and the seals? On your machine, pay attention to the potentiometer. If you have any questions, please don't hesitate Best regards.
3/5
★★★☆☆
The delivery man didn't want to put the wine press in the cellar, even though there are no stairs, it's on a slope that there's room, he left the press in front, telling me that he wasn't allowed to enter the house, which was a problem because I live alone, the press on a pallet with his cart he could have done alone, I asked a neighbor who slid it in with a rope,
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3/5
★★★☆☆
Material damaged but not visible on receipt. Still no news from after-sales service.
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Answer from
tompress.com
Hello, the after-sales service has tried to reach you several times, please call back on 05 63 71 44 99, your tracking number is 21348. Best regards.
3/5
★★★☆☆
Despite the extra cost of chronopost, delivery delayed by 24 hours by the deliveryman without warning or information, unacceptable given the extra cost.
Acheteur Vérifié
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Answer from
tompress.com
Hello, The complaint has been made to chronopost, we will keep you informed. Best regards.
2/5
★★☆☆☆
The availability information displayed on the site did not correspond to the lead time displayed in the confirmation email. The message sent to customer service went unanswered. I received a product that did not match my order (different color). I kept the product, but I'm not sure I'll do it again.
Acheteur Vérifié
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Answer from
tompress.com
Hello, The confirmation e-mail took into account the last copy you had purchased. The product was available and has been shipped. However, the color should be the one you ordered. Please contact our after-sales service. Best regards.
2/5
★★☆☆☆
Product does not correspond to our expectations The grout is tomato juice The device al designed leak at the crank grout both on the floor and in the bowl Customer service does not want to do anything everything is normal according to them
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Answer from
tompress.com
Hello, you can spin your tomatoes a little before putting them through the corer, which should limit leakage from the hopper and crank. You can also iron the waste to extract as much pulp as possible. You can contact us directly with a visual aid at [email protected]. Best regards.
3/5
★★★☆☆
1 BOCAL 1Litre broken in the package badly packed
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Answer from
tompress.com
Hello, I'm reporting this immediately to our after-sales service, which will contact you shortly. Please inform us of any delivery anomaly within 48 hours so that we can rectify it. Best regards.
3/5
★★★☆☆
The pasteurizer and clamp definitely conform to what is stated on the website. The delivery leaves something to be desired : 2 deliveries , 2 delivery mishaps.
Compratore Verificato
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3/5
★★★☆☆
A monumental box for 1 small parcel
Acheteur Vérifié
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3/5
★★★☆☆
Unclear site leading to ordering errors
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Answer from
tompress.com
Hello, our advisers are at your disposal by telephone at 05.63.71.44.99 from Monday to Friday from 9am to 6pm to help you place your orders. What's more, if an item doesn't suit you, you can also contact our after-sales service at the same number. Best regards.
3/5
★★★☆☆
No info on delivery, in the afternoon" without further details
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tompress.com
then the delivery man (supposedly) couldn't find the address.
3/5
★★★☆☆
Bonjour tonneau bien reçu par contre devait être livré sur palette et il était à peine recouvert d'un plastique sur le haut mais est arrivé en bon état Sinon conforme à la photo à recommandé rendu très sympa
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3/5
★★★☆☆
So far, I've been completely satisfied with the products I've received and the quality of the deliveries, but I've come up against a major problem with a large order, which I'm complaining about and hope will be resolved as soon as possible.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Your request has been taken into account. Our after-sales service will contact you as soon as possible. Best regards.
3/5
★★★☆☆
Nul product has no effect on birds
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Answer from
tompress.com
This equipment sometimes takes several days to reach optimum efficiency. Please check the battery regularly. Best regards.
2/5
★★☆☆☆
Home delivery never made ordered Chronopost July 19 and we are the 30 Unacceptable.
Acheteur Vérifié
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Answer from
tompress.com
Hello, and once again we apologize for the failure of the Chronopost service. Of course, we will keep you informed of the complaint we have opened with their service. Best regards.
2/5
★★☆☆☆
I was sent goods different from what I requested. The product on the catalog I requested did not exist I sent it back, with the company's recommendation to pack well otherwise they would not refund, also the package could have been damaged in transit. When the package arrived, there was an illegal message: no complaints accepted after receipt signature
Compratore Verificato
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Answer from
tompress.com
Good morning, the item was correct but there was an error in the description on the website. Immediately apologizing for the incident we have sent you a return coupon at our expense and will issue a refund upon receipt of the return. CUSTOMER SERVICE TOMPRESS ITALIA
3/5
★★★☆☆
6 verrines out of 16 broken
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Answer from
tompress.com
Hello, and we're very sorry about this, but our after-sales service took the necessary steps to report the incident and obtained a refund for the broken items. I hope that the means put in place will make you change your mind about our services. Best regards.
2/5
★★☆☆☆
This appliance is not suitable for small red fruits (raspberries); very disappointed. no finer grid for this appliance. So, I regret my purchase. This should be made clear.
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Answer from
tompress.com
Hello, Tre Spade electric mincers do not have a seed extractor with berry cone option. If the item is new, unused and in its original packaging, you can return it to us. Simply contact our after-sales service department, which will give you all the information you need. We remain at your disposal. Best regards.
2/5
★★☆☆☆
The catalog mentions equipment and a price that doesn't correspond to reality. it's deception. My interlocutor (who did her job) apologized on the phone for the company, but no commercial gesture was offered. not even to take back the products. it's heartbreaking. would certainly not recommend again, as I can't trust the presentation of the products offered.
Acheteur Vérifié
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Answer from
tompress.com
Hello, We apologize for this error in our paper catalog. We can, of course, organize the return of accessories that do not suit you. I will prepare the return tracking file and send you the details as soon as possible. Best regards.
3/5
★★★☆☆
Delivery much too late, no competent information when asked on the phone.
Verifizierter Käufer
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2/5
★★☆☆☆
Package already opened on receipt in the mailbox and 1 product is missing, claim sent directly to the post office, you're on your own and that's it; In summary: only 1 product for 2 paid.
Acheteur Vérifié
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Answer from
tompress.com
Hello, you need to file a complaint with your post office. The condition of the parcel must be noted and a report drawn up. Only the addressee can present the parcel at the post office. Best regards.
2/5
★★☆☆☆
I would have liked the broken item to be shipped back to me, rather than a 0.65 refund.
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