/10
★★★★★
based on 17096 published reviews
★★★★★
based on 17096 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
During deliveries, fragile containers, especially glass bottles (1L), should be wrapped a little more carefully as they are just placed in the box without any protection around them. Speed of delivery. Products met our expectations.
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3/5
★★★☆☆
Delivery by calberson it is necessary to block its day to receive the parcel no possibility of envisaging an appointment in the day it to have nothing has to make. Better served by TNT.
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Answer from
tompress.com
Hello, you can also opt for Colissimo delivery. A different delivery address or a relay point are also possible. Best regards.
2/5
★★☆☆☆
I have waited 5 months for my vacuum bags, can you give me the address of your supplier. It would save me a lot of time.
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2/5
★★☆☆☆
Revisit the packaging because when I opened the package at home, my plastic boxes were a bit broken (not enough protection).
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Answer from
tompress.com
Hello, Thank you for your comment, I immediately created a file with our after-sales service to report this breakage. I'll get back to you by e-mail with all the details. Best regards.
3/5
★★★☆☆
It's a pity that the fragile oblets are not well protected.
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3/5
★★★☆☆
The products are not up to my expectations delivery is not fast
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3/5
★★★☆☆
The courier dropped the parcel off at a neighbor's house as I was not at home. Luckily I have good neighbors.
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3/5
★★★☆☆
Very long shipping time with no order tracking information
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3/5
★★★☆☆
Merchandise deposited in my absence without my knowledge. Barrels not very clean, plastic protection badly arranged.
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Answer from
tompress.com
Hello, Our apologies for the inconvenience encountered during delivery, we will get back to you shortly and report the anomaly to the carrier. Best regards.
3/5
★★★☆☆
I haven't used the product yet. Please return the questionnaire later.
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3/5
★★★☆☆
Unfortunately the product does not work and I cannot get a refund. This is unacceptable.
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Answer from
tompress.com
Hello, I invite you to contact our after-sales service, please do not hesitate to explain the problem you are experiencing. We can be reached on 05 63 71 44 99 or [email protected]. Best regards.
2/5
★★☆☆☆
It's been 2 months since I placed my order and I'm still waiting. What an assessment JY Grolleau
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Answer from
tompress.com
Hello, Your package is at your disposal since 01/02/2018, the carrier, as well as our customer service, have tried to reach you for the appointment by different means. Please contact us on 05 63 71 44 99. Best regards.
3/5
★★★☆☆
Parcel delivered without signature or delivery notice. Packaging too fragile due to salt attacking the plastic film. To be reviewed.
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3/5
★★★☆☆
1 month for delivery, I find that long when it was indicated that the products would be available within 2 days before delivery when I placed the order. Nevertheless, the products are in order.
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3/5
★★★☆☆
Here we are twice in a row, 6 days after my order was validated by my payment, no news from tom press on my order as to the proper receipt on their part and the monitoring of its progress. when will delivery or some semblance of explanation on this delay. I very much hope on your influence with your partner and a prompt response. Thank you
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Answer from
tompress.com
Hello, your order includes items that are currently being restocked. The delivery time is shown in real time on the website and on the order confirmation sent after purchase. I will send you the details of your order by e-mail today. Best regards.
3/5
★★★☆☆
Does not correspond to the product description on your site The item received is for stripping wallpaper, carpets etc... And not for cleaning a plancha.
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Answer from
tompress.com
If you would like to return the plancha scraper, please contact us at 05 63 71 44 99 or [email protected]. Best regards.
3/5
★★★☆☆
I was waiting for a specific scraper for chromed steel plancha, whereas this is a scraper designed to remove wallpaper, paint...
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Answer from
tompress.com
Hello, you can contact us if you wish to return the item: 05 63 71 44 99 or [email protected]. Best regards.
3/5
★★★☆☆
Careful with the parcel, which was all damaged when it arrived.
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Answer from
tompress.com
Hello, Do not hesitate to refuse it if its state suspects breakage. Best regards.
2/5
★★☆☆☆
Device received damaged
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3/5
★★★☆☆
If I didn't contact tompress my parcel wouldn't have been presented and to get it we went to Alleur. there the person who gave me the parcel didn't want me to open it to check its contents even though six labels proved the contradiction.
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3/5
★★★☆☆
I had to wait an extra day because the delivery people didn't call on the day of delivery when they were downstairs and they left. I had to call them back and they delivered the next day.
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3/5
★★★☆☆
Hello, The delivery was not made on the agreed date. Neither the delivery man nor Tompress customer service warned me.
I lost a day by staying at home waiting for the delivery. I called customer service the next day and they told me that the delivery would be made in the morning..... delivery took place at 2pm M.Morel
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Answer from
tompress.com
We apologize for this inconvenience, but unfortunately we don't have control over the carrier's delivery schedules. Please don't hesitate to contact us as you did, so that we can help you make an appointment. Best regards.
3/5
★★★☆☆
As far as Tom Press is concerned, everything was impeccable: the product ordered is great, the shipment was made very quickly, and the customer service was available, responsive and friendly. On the other hand, I was delivered by Geodis, whose service was deplorable: a week's delay, unpleasant customer service... I recommend another delivery method
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3/5
★★★☆☆
1) several weeks ago gifts are offered as two dishes and I end up with a cutting board. Very disappointed.
2) The order was not delivered where requested.
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Answer from
tompress.com
Hello, we apologize for this inconvenience. Please do not hesitate to contact us to report any details of this problem. Best regards.
3/5
★★★☆☆
Disappointed, very heavy product despite (light) advertising..... not for induction despite explicit request.........
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Answer from
tompress.com
Hello, the cast aluminium range with protect+ durit is not compatible with induction, if you have not used it, we can organize the return, I invite you to contact our services at 05 63 71 44 99. Best regards.
2/5
★★☆☆☆
Poor-quality packaging Three broken 324ml jars Couldn't check the parcel as it arrived at a neighbor's house
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Answer from
tompress.com
Hello, I am opening a file with our after-sales service to inform them of the breakage. Best regards.
2/5
★★☆☆☆
Delay too long, No information on my order. More than unsatisfactory customer service response. Product too expensive.
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3/5
★★★☆☆
The parcel arrived in Nancy 36 hours after the order was placed. Pretty impressive. But less impressive is the fact that it took a week to finally arrive at my house.
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3/5
★★★☆☆
I had to buy this appliance to complete my November order, despite the advice of the salesman I spoke to on the phone.
The advisor told me that I could smoke both hot and cold with the smoker I had ordered, when in fact I could not.
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Answer from
tompress.com
You can, it just requires more supervision.
2/5
★★☆☆☆
The photo of the spit is, like mcdo's photos, more appetizing than the real thing.
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Answer from
tompress.com
Hello, What are you missing compared to the photo? What's the difference? Please do not hesitate to come back to us and modify your opinion.