/10
★★★★★
based on 17096 published reviews
★★★★★
based on 17096 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Correct product
Acheteur Vérifié
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2/5
★★☆☆☆
We are an association, and every year in September we train 120/160 participants/year in smoking, free of charge. From now on, we will advise them, with arguments, not to equip themselves and not to buy from Tom Press. We'll be glad to recommend one of your competitors.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Are you unhappy because you were able to call a toll-free number? Because a professional answered? Because we delivered despite the break? We remain at your disposal, please do not hesitate to come back to your comment J
3/5
★★★☆☆
Good contact and telephone reception.
The delivery service provider needs to be reviewed: no email or sms notification. The deliveryman arrived in the middle of the day without giving any notice whatsoever, especially for a 200L barrel. Fortunately there was someone at home at the time. Unfortunately, it was for a gift. So the surprise was ruined.
Acheteur Vérifié
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3/5
★★★☆☆
Hello, I don't really understand how the ripening assistant works. It always displays the same thing day after day.
Acheteur Vérifié
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3/5
★★★☆☆
I'm giving this product as a gift, so I didn't open it. The parcel arrived in very good condition.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Why did you give the product the wrong rating? Do you have a problem with the merchandise you received? Please do not hesitate to contact our after-sales service. If not, please modify your review. Best regards.
2/5
★★☆☆☆
Unfortunately very late delivery and only one notification in the meantime.
Verifizierter Käufer
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3/5
★★★☆☆
Unfortunately, delivery took a very long time.
Verifizierter Käufer
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3/5
★★★☆☆
Order the 30.10.17 and received the 11.10.17 we are not within the 48h as you told me disappointed
Acheteur Vérifié
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Answer from
tompress.com
Hello, We apologize for the inconvenience. Best regards.
3/5
★★★☆☆
The platform didn't warn me of the delivery date, which was a waste of time for them and for me.
Acheteur Vérifié
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3/5
★★★☆☆
Great product, I love the catalog, the delivery arrived well too. However, I wrote to customer service and they never replied. Good thing they have good products.
Acheteur Vérifié
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Answer from
tompress.com
Hello, A reply was sent to you on 27/11. Best regards.
3/5
★★★☆☆
The seed remover I ordered was marked "in stock".
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Answer from
tompress.com
so deliverable within 48 hours; I was quickly disillusioned
3/5
★★★☆☆
It's very unsatisfactory and constraining not to know the delivery date.
Acheteur Vérifié
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2/5
★★☆☆☆
Your Alcotest is for measuring wine. There is a 10 degree difference. Why?
Acheteur Vérifié
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Answer from
tompress.com
Hello, There are many reasons for this. Have you corrected the measurement according to temperature, for example? Please contact our customer service department by e-mail: [email protected] or by telephone on 05 63 71 44 99 from Monday to Friday, 9 am to 6 pm. Best regards.
3/5
★★★☆☆
As with all relay point deliveries (but this is not specific to Tompress), delivery times are not respected.
Acheteur Vérifié
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3/5
★★★☆☆
ORDER PLACED ON 14 11 RECEIVED ON 28 11WITHOUT HAVING BEEN NOTIFIED BEFOREHAND BY THE CARRIER I WOULD LIKE A COMMERCIAL GESTUREPACKAGE NOT PALLETIZED CRUSHED DESPITE THIS VERY GOOD MATERIAL SATISFIED
Acheteur Vérifié
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Answer from
tompress.com
Hello, your order was dispatched on Friday 24th due to the restocking of the unavailable item. Damage must be reported at the time of delivery. To help you with this, your shipping confirmation sent by e-mail gives you all the information you need. If you have any other requests or comments, please do not hesitate to contact us. Best regards.
3/5
★★★☆☆
The product purchased is of more than average quality the 4 feet of the defrosting board have come unstuck is this another chinese product? i'm very disappointed
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3/5
★★★☆☆
I am satisfied with my purchases, a real regret the time between the order and its receipt, surprising for an internet order.... shame. An order placed the same day on a foreign site (Germany) was received a week earlier PS: I did not deal with customer service.....
Acheteur Vérifié
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2/5
★★☆☆☆
Very low-end hardware for a substantial price, especially cutlery and load cells.
Acheteur Vérifié
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3/5
★★★☆☆
Not really satisfied with the GLS delivery service, a bit disappointed not to have received any answer from Tom Press when I reported it. On the other hand, I can't fault the quality of the products.
Acheteur Vérifié
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Answer from
tompress.com
Hello, We have received your email, the sales manager took care of your request and replied on 21/11/2017. Best regards.
3/5
★★★☆☆
1st test conclusive, wait for the continuation.
Acheteur Vérifié
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3/5
★★★☆☆
The product ordered arrived damaged. The delivery was made by colissimo. You are not responsible for the handling of the delivery, however I noticed (cf. my e-mail) that the product was not well protected. The product was returned and I hope that the new delivery will be satisfactory. With my best regards Gérard Massol
Acheteur Vérifié
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Answer from
tompress.com
Hello, Indeed, we have received your feedback, a new shipment was made on 21/11/2017, do not hesitate to report any anomaly. Best regards.
3/5
★★★☆☆
Almost 2 weeks for delivery Barrel damaged at the bung: wood embedded all around the orifice. Impossible to see on delivery unless you completely remove the protective layers of plastic film ... Not serious for use, but worth noting.
Acheteur Vérifié
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3/5
★★★☆☆
The customer is not informed of the day of delivery. in this age of all-out communication, it's a shame.
Acheteur Vérifié
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2/5
★★☆☆☆
Hello, You're very kind to ask for my opinion, but I'd like to remind you that I still haven't received my order. Have a nice day!
Acheteur Vérifié
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Answer from
tompress.com
Hello, Your order was reshipped on the 14th, so you should receive it soon. The tracking is active in the shipment confirmation e-mail of the same date. Best regards.
3/5
★★★☆☆
The machine is very tight you can't adjust it, i bought it for my daughter for her fimo dough, she's very disappointed, i don't recommend it even for making noodles because you can't adjust the thickness and it shreds the dough. the mercato is really better, i've had it for years and it's used very often, it's better to get this one.
Acheteur Vérifié
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3/5
★★★☆☆
I ordered 37.5 of merchandise and you charged me 90& without explanation. I'm still waiting for the details of the fracture, and I had to pay 20 frs for VAT on delivery, which corresponds to 200 frs of merchandise.
Acheteur Vérifié
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Answer from
tompress.com
Hello, The debit corresponds to the amount of your invoice, i.e. 75 euros. I will send you a ticket by e-mail. Best regards.
2/5
★★☆☆☆
Totally unsuitable and ineffective product, despite direct contact with customer service for a pre-purchase check on the use of the machine. Choose between incompetence or a Comercial lie ...
Acheteur Vérifié
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Answer from
tompress.com
Hello, you've ordered a table-top oil press to process oilseeds. If the seeds are dry, sieved (without stones) and crushed (for larger seeds), the machine should give you oil. Please contact our after-sales service. Best regards.
3/5
★★★☆☆
Damaged book
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3/5
★★★☆☆
Very disappointed. The bottles leak when poured because the caps float and are therefore not watertight at all. Further to your reply, I would like to point out that I have carried out other tests. It clicks into place without any problem, since it's impossible to remove the cap afterwards. But the cork doesn't adhere to the bottle at all, which is normal because there's a 2 mm gap in height.
Acheteur Vérifié
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Answer from
tompress.com
Hello, perhaps you could contact us directly, our customer service department is at your disposal by e-mail: [email protected] or by telephone from Monday to Friday, 9 am to 6 pm. Best regards.
3/5
★★★☆☆
I made a mistake with my order and you did nothing to help me out. I ordered the right product and just asked your carrier to pick up the other one at my expense, but no, I had to manage on my own. I put the drum up for sale on the bon coin and you lost me as a customer.
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