/10
★★★★★
based on 17096 published reviews
★★★★★
based on 17096 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Delivery has not yet been made, despite extremely high shipping costs. I am very dissatisfied
Verifizierter Käufer
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Answer from
tompress.com
Hello, your parcel has arrived in Germany, a good passage was left for you by the postal services. Regards.
3/5
★★★☆☆
The parcel arrived totally ripped open. It said "glass" on it
Acheteur Vérifié
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tompress.com
which may have prompted someone in the transport chain to open it, thinking they'd find some good bottles... wine fairs at the moment. But the parcel contained nothing but empty juice bottles.
2/5
★★☆☆☆
Delivery problem, tracking was blocked. Little help from customer service, I had to call the carrier myself (pay number). Once delivered, the parcel was protected in a cardboard box, but when I opened it, the top of one of the uprights was bent. I haven't fixed it yet but I think the product is still functional, but customer service and delivery need to be reviewed.
Acheteur Vérifié
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2/5
★★☆☆☆
The delivery was made without making an appointment, so I was absent, the product was returned, I called the platform and was told to call back after the weekend. I made an appointment for a second delivery attempt, but the parcel arrived at a neighbor's the day before my appointment.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Thank you for the details of your delivery which we will pass on to our carrier to improve the organization of appointments. Best regards.
3/5
★★★☆☆
Delivery time too long.
Acheteur Vérifié
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2/5
★★☆☆☆
Bjr, the delay was too long, and moreover without news from you, I still have a pending order and I'm still waiting.... greetings
Acheteur Vérifié
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Answer from
tompress.com
Hello, when the article is not available on the site, you will receive the order confirmation with the expected delivery time. You may have received the e-mail in your spam folder. The second order is awaiting restocking for a book scheduled to be restocked the week of November 20. A telephone message from our customer service was left yesterday. Mei
2/5
★★☆☆☆
Vrzaiment pas claire sur les mail envoi et collissage ; Bref bon matos mais mauvaise communication
Acheteur Vérifié
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3/5
★★★☆☆
Change delivery network not competent from
Acheteur Vérifié
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3/5
★★★☆☆
The delivery time was much too long and the amount had been withdrawn before shipment.
Acheteur Vérifié
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3/5
★★★☆☆
Si? Goods do not meet our expectations
Verifizierter Käufer
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2/5
★★☆☆☆
Delivery waited too long (over a month). No messages or justification for this wait and no commercial gesture for compensation.
Acheteur Vérifié
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2/5
★★☆☆☆
I will not order any more on this site because delivery posted 48h whereas when one telephones caf no news one answers us in 95 of the cases"...appointment taken for 6 days later at the end of morning at the beginning of afternoon when one realizes that the deliveryman passed at 9h30
Acheteur Vérifié
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3/5
★★★☆☆
Faulty equipment after two uses, return to store at customer's expense. I placed an order with Mathon for a superior product at a lower price: a sterilizer. Sincerely
Acheteur Vérifié
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3/5
★★★☆☆
Disappointed with the delivery company. The parcel spent 5 days waiting at the warehouse without any call.
The deliveryman was in too much of a hurry, practically forcing you to sign without seeing the contents of the parcel. As for the products, on unpacking, the quality seems to correspond to the details on the site, but remains to be tried.
Acheteur Vérifié
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2/5
★★☆☆☆
Bonjour, le magazine etait un bon produit avec ses 6 n° mais que comprend qu'en cout cela doit être coûteux, vous décidez de passer à 4 n° mais voilà j'en ai reçu que 2 donc je ne suis pas satisfait du suivi d'autant plus que je vous l'ai signalé ce qui me fait hésiter de commander sur le catalog. cordialement 0.barois
Acheteur Vérifié
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Answer from
tompress.com
Hello, We'll look into it, please don't hesitate to contact us with details such as the numbers of the magazines received. We'll get back to you as soon as possible. Best regards.
3/5
★★★☆☆
Hello, I'm really disappointed by the product, I wanted to dry figs After 12 hours they softened but not dried at all I wonder about its usefulness to dry other fruits I will not advertise this product Thank you for calling me back to let me know if I need to do something special to dehydrate figs Sincerely
Acheteur Vérifié
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Answer from
tompress.com
Hello, for figs, we recommend that you cut them into at least 2 pieces and set the appliance to position 3 for at least 6 hours. If your figs are not cut, but whole, it will take much longer for the moisture to evacuate. Please don't hesitate to contact us by telephone on 05 63 71 44 99, Monday to Friday, 9am to 6pm, or by e-mail: [email protected]. Best regards.
3/5
★★★☆☆
Delayed delivery, and the product did not meet our expectations.
Acheteur Vérifié
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3/5
★★★☆☆
Splash
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3/5
★★★☆☆
Very good first contact by phone to take an order ..... Not so good reception when I phoned because the delivery time announced was exceeded. Correct product but is limited in size of potatoes. I'll try again anyway. Rémy.
Acheteur Vérifié
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3/5
★★★☆☆
Failure to meet delivery deadlines
Acheteur Vérifié
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3/5
★★★☆☆
Impossible to contact the delivery service and appointment not kept twice
Acheteur Vérifié
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Answer from
tompress.com
Hello, sorry to hear about the inconvenience, we will report it to the service provider concerned. Best regards.
3/5
★★★☆☆
Goods purchased on 05/09/2017 received on 27/09/2017 .Ouf
Acheteur Vérifié
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3/5
★★★☆☆
Delivery time to Switzerland a little long. Packaging too weak, not strong enough. Damaged goods.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Please contact our customer service to give them all the details about the damaged goods. Please call +33563714499, Monday to Friday, 8am to 6pm, or e-mail [email protected].
3/5
★★★☆☆
Lack of flexibility on the part of the final supplier: Geodis. No gaskets supplied on the bubblers. Very good customer service, pleasant people and helpful answers.
Acheteur Vérifié
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2/5
★★☆☆☆
Fragile merchandise, had to cobble together a mast the initial one broke off
Acheteur Vérifié
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3/5
★★★☆☆
I put 1 star for delivery because I had the option of collecting my parcel from the carrier (transco) where I waited 25 minutes on the quay for someone to deign to bring my parcel to me. Better to have it delivered. The only downside is that there are no instructions for use with my sterilizer (operation and basic advice). Very friendly customer service.
Acheteur Vérifié
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Answer from
tompress.com
Hello, I'm sorry, I'll send you the instructions by e-mail right away. Best regards.
3/5
★★★☆☆
Very well
Acheteur Vérifié
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2/5
★★☆☆☆
The problem with these boxes is that they are very fragile and many of them are defective on delivery, which means loss and no claims possible.
Acheteur Vérifié
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Answer from
tompress.com
If we don't have the information, we can't do anything. As soon as you receive them, please check them and call us or send us an e-mail. Best regards.
3/5
★★★☆☆
Stainless steel part of the press no problem. Lack of precision in the red-painted cast-iron part. Only one of the two pawls worked. I gave the press to a colleague; it hurt less than putting it in the metal container. I was probably unlucky.
Acheteur Vérifié
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Answer from
tompress.com
Hello, why didn't you contact us? We might have been able to help you. Best regards.
2/5
★★☆☆☆
Delivery times too long, with no communication from Tompress. The order could have been fulfilled within the timeframe advertised".
Acheteur Vérifié
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Answer from
tompress.com
by sending missing items (grids) at a later date.