/10
★★★★★
based on 18185 reviews published
★★★★★
based on 18185 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Delay too long, No information on my order. More than unsatisfactory customer service response. Product too expensive.
Acheteur Vérifié
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3
/5
★★★☆☆
The parcel arrived in Nancy 36 hours after the order was placed. Pretty impressive. But less impressive is the fact that it took a week to finally arrive at my house.
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3
/5
★★★☆☆
I had to buy this appliance to complete my November order, despite the advice of the salesman I spoke to on the phone.
The advisor told me that I could smoke both hot and cold with the smoker I had ordered, when in fact I could not.
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Answer from tompress.com
You can, it just requires more supervision.
2
/5
★★☆☆☆
The photo of the spit is, like mcdo's photos, more appetizing than the real thing.
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Answer from tompress.com
Hello, What are you missing compared to the photo? What's the difference? Please do not hesitate to come back to us and modify your opinion.
3
/5
★★★☆☆
Correct product
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2
/5
★★☆☆☆
We are an association, and every year in September we train 120/160 participants/year in smoking, free of charge. From now on, we will advise them, with arguments, not to equip themselves and not to buy from Tom Press. We'll be glad to recommend one of your competitors.
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Answer from tompress.com
Hello, Are you unhappy because you were able to call a toll-free number? Because a professional answered? Because we delivered despite the break? We remain at your disposal, please do not hesitate to come back to your comment J
3
/5
★★★☆☆
Good contact and telephone reception.
The delivery service provider needs to be reviewed: no email or sms notification. The deliveryman arrived in the middle of the day without giving any notice whatsoever, especially for a 200L barrel. Fortunately there was someone at home at the time. Unfortunately, it was for a gift. So the surprise was ruined.
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3
/5
★★★☆☆
Hello, I don't really understand how the ripening assistant works. It always displays the same thing day after day.
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3
/5
★★★☆☆
I'm giving this product as a gift, so I didn't open it. The parcel arrived in very good condition.
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Answer from tompress.com
Hello, Why did you give the product the wrong rating? Do you have a problem with the merchandise you received? Please do not hesitate to contact our after-sales service. If not, please modify your review. Best regards.
2
/5
★★☆☆☆
Unfortunately very late delivery and only one notification in the meantime.
Verifizierter Käufer
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3
/5
★★★☆☆
Unfortunately, delivery took a very long time.
Verifizierter Käufer
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3
/5
★★★☆☆
Order the 30.10.17 and received the 11.10.17 we are not within the 48h as you told me disappointed
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Answer from tompress.com
Hello, We apologize for the inconvenience. Best regards.
3
/5
★★★☆☆
The platform didn't warn me of the delivery date, which was a waste of time for them and for me.
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3
/5
★★★☆☆
Great product, I love the catalog, the delivery arrived well too. However, I wrote to customer service and they never replied. Good thing they have good products.
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Answer from tompress.com
Hello, A reply was sent to you on 27/11. Best regards.
3
/5
★★★☆☆
The seed remover I ordered was marked "in stock".
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Answer from tompress.com
so deliverable within 48 hours; I was quickly disillusioned
3
/5
★★★☆☆
It's very unsatisfactory and constraining not to know the delivery date.
Acheteur Vérifié
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2
/5
★★☆☆☆
Your Alcotest is for measuring wine. There is a 10 degree difference. Why?
Acheteur Vérifié
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Answer from tompress.com
Hello, There are many reasons for this. Have you corrected the measurement according to temperature, for example? Please contact our customer service department by e-mail: [email protected] or by telephone on 05 63 71 44 99 from Monday to Friday, 9 am to 6 pm. Best regards.
3
/5
★★★☆☆
As with all relay point deliveries (but this is not specific to Tompress), delivery times are not respected.
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3
/5
★★★☆☆
ORDER PLACED ON 14 11 RECEIVED ON 28 11WITHOUT HAVING BEEN NOTIFIED BEFOREHAND BY THE CARRIER I WOULD LIKE A COMMERCIAL GESTUREPACKAGE NOT PALLETIZED CRUSHED DESPITE THIS VERY GOOD MATERIAL SATISFIED
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Answer from tompress.com
Hello, your order was dispatched on Friday 24th due to the restocking of the unavailable item. Damage must be reported at the time of delivery. To help you with this, your shipping confirmation sent by e-mail gives you all the information you need. If you have any other requests or comments, please do not hesitate to contact us. Best regards.
3
/5
★★★☆☆
The product purchased is of more than average quality the 4 feet of the defrosting board have come unstuck is this another chinese product? i'm very disappointed
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3
/5
★★★☆☆
I am satisfied with my purchases, a real regret the time between the order and its receipt, surprising for an internet order.... shame. An order placed the same day on a foreign site (Germany) was received a week earlier PS: I did not deal with customer service.....
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2
/5
★★☆☆☆
Very low-end hardware for a substantial price, especially cutlery and load cells.
Acheteur Vérifié
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3
/5
★★★☆☆
Not really satisfied with the GLS delivery service, a bit disappointed not to have received any answer from Tom Press when I reported it. On the other hand, I can't fault the quality of the products.
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Answer from tompress.com
Hello, We have received your email, the sales manager took care of your request and replied on 21/11/2017. Best regards.
3
/5
★★★☆☆
1st test conclusive, wait for the continuation.
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3
/5
★★★☆☆
The product ordered arrived damaged. The delivery was made by colissimo. You are not responsible for the handling of the delivery, however I noticed (cf. my e-mail) that the product was not well protected. The product was returned and I hope that the new delivery will be satisfactory. With my best regards Gérard Massol
Acheteur Vérifié
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Answer from tompress.com
Hello, Indeed, we have received your feedback, a new shipment was made on 21/11/2017, do not hesitate to report any anomaly. Best regards.
3
/5
★★★☆☆
Almost 2 weeks for delivery Barrel damaged at the bung: wood embedded all around the orifice. Impossible to see on delivery unless you completely remove the protective layers of plastic film ... Not serious for use, but worth noting.
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3
/5
★★★☆☆
The customer is not informed of the day of delivery. in this age of all-out communication, it's a shame.
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2
/5
★★☆☆☆
Hello, You're very kind to ask for my opinion, but I'd like to remind you that I still haven't received my order. Have a nice day!
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Answer from tompress.com
Hello, Your order was reshipped on the 14th, so you should receive it soon. The tracking is active in the shipment confirmation e-mail of the same date. Best regards.
3
/5
★★★☆☆
The machine is very tight you can't adjust it, i bought it for my daughter for her fimo dough, she's very disappointed, i don't recommend it even for making noodles because you can't adjust the thickness and it shreds the dough. the mercato is really better, i've had it for years and it's used very often, it's better to get this one.
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3
/5
★★★☆☆
I ordered 37.5 of merchandise and you charged me 90& without explanation. I'm still waiting for the details of the fracture, and I had to pay 20 frs for VAT on delivery, which corresponds to 200 frs of merchandise.
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Answer from tompress.com
Hello, The debit corresponds to the amount of your invoice, i.e. 75 euros. I will send you a ticket by e-mail. Best regards.