9.3/10
★★★★★
based on 18177 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
Not the right product for a 2-month wait
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Rose M.
purchased on 24/11/2023
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Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

If the product does not correspond to your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.

We look forward to serving you again and providing you with a better experience.

Have a nice day.

TomPress
1 /5
★☆☆☆☆
Use of the item wrong in the description and the seller does not accept the return. Useless purchase and lost for me.
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Gerard M.
purchased on 16/11/2023
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Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
As our advisor told you on the phone, the product corresponds to the description.
If you have any special requirements, please do not hesitate to contact us in advance when placing your order.
We look forward to serving you again and providing you with a better experience.
1 /5
★☆☆☆☆
Poor quality, warps when heated
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Alain G.
purchased on 05/03/2024
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Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.


If the product has a fault, you can contact our customer service team as soon as possible, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.

We look forward to serving you again and providing you with a better experience.

Have a nice day.
1 /5
★☆☆☆☆
I received my order of juice bottles with a broken bottle. I reported this and was told that a bottle would be refunded, but to date I have received neither a refund nor a credit note. Demolin J-C 2 LD la Planchette 35190 Trimer [email protected]
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Jean-claude D.
purchased on 25/03/2024
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Answer from tompress.com
Concerns another order, which was reimbursed on 21/03.
1 /5
★☆☆☆☆
I was not informed of the sales which took place immediately after my order, even though I placed it by telephone, and so I was unable to take advantage of them!
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Maurice L.
purchased on 28/11/2023
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Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your item was not promoted.
If this happens, please do not hesitate to contact our customer service department.

TomPress
1 /5
★☆☆☆☆
Very average device, not professional at all
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Henri B.
purchased on 26/01/2024
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Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

If you are looking for a specific item and have any doubts about its use or quality, you can contact our customer service department by phone or e-mail from Monday to Friday.
We always do our best to advise you.

We look forward to serving you again and providing you with a better experience.

We wish you a pleasant day.

TomPress.
1 /5
★☆☆☆☆
Unacceptable delivery times (over 6 months, no news from the site, impossible to obtain information, blocks the entire order even if some items are in stock)
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Ariane P.
purchased on 25/10/2023
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Answer from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control.

Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.

TomPress
1 /5
★☆☆☆☆
The vinegar tap was missing
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Catherine G.
purchased on 11/12/2023
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Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

If the product does not correspond to your order, or if a part is missing, please do not hesitate to contact our customer service team, Monday to Friday, by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.

We look forward to serving you again and providing you with a better experience.

Have a nice day.

We remain at your disposal.

Best regards.

Sylvère Dupont de Lataulade

Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE

Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
1 /5
★☆☆☆☆
Not received the right basket, very disappointed.
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Patricia M.
purchased on 12/12/2023
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Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

Product inversion can sometimes occur, although this is rare.
If the product doesn't match your order, don't hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.

We look forward to serving you again and providing you with a better experience.

Have a nice day.

We remain at your disposal.

Best regards.

Sylvère Dupont de Lataulade

Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE

Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
1 /5
★☆☆☆☆
Thermometer not working. Obligation to provide proof with 2 other thermometers that the product does not work. UNPROFESSIONAL SERVICE
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Il E.
purchased on 02/01/2024
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Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

These verification requests are required by our manufacturer for the follow-up of your after-sales service.
Their purpose is to determine the cause of the problem as accurately as possible, and to find a solution for you as quickly as possible.

We look forward to serving you again and providing you with a better experience.

We remain at your disposal.

Yours sincerely

Tom Press
1 /5
★☆☆☆☆
Still waiting for my purchase More than 2 months... Being a good and regular customer, I don't understand your way of proceeding.
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Socca R.
purchased on 19/12/2023
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Answer from tompress.com
Hello,

Thank you for your message.

We expect to restock your items within 1 to 2 weeks.

You will be informed of the departure of your order by email.

Thank you for your understanding.

We remain at your disposal.

Sincerely yours.

Sylvère Dupont de Lataulade

Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE

Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
1 /5
★☆☆☆☆
I ordered a part (blade extractor) for my Berkel HOME LINE 200 slicer but the part delivered does not correspond at all to my order. I called a week ago and I'm sure they'll do what's necessary to order the right part! As you can see on the picture the wording doesn't match the part!!!! I'm waiting and hoping I won't have to wait too long !!!
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Acheteur Vérifié
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1 /5
★☆☆☆☆
Hello, the parcel arrived well packed but dropped off at my neighbors, so they didn't open it. The bbq inside arrived scratched and some parts twisted. A scandal for a product of this price. Of course, it's easy for you to say that you have to open the parcel in front of the deliveryman. Who does that in 2023 when we know that delivery companies are overwhelmed. The law isn't always reality.
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Acheteur Vérifié
Translated review
1 /5
★☆☆☆☆
The dimensions do not match the ad. It is 38 x 35.
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Acheteur Vérifié
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Answer from tompress.com
Hello, these are the outside dimensions indicated on the product sheet. If the product does not suit you, you can return it to us. Before doing so, please contact us by email at [email protected] or on 05 63 71 44 99.
1 /5
★☆☆☆☆
Item that arrived is nothing like the photo from the website. He top section is a 1/4 of the height of the website one. I emailed asking if I was sent the wrong item by mistake. No one even replied to me
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Verified Buyer
1 /5
★☆☆☆☆
Defective appliance appliance runs with the fruit requested from your services and still no news useless purchase since defective.
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Acheteur Vérifié
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Answer from tompress.com
An after-sales dossier has been opened, and we have informed the manufacturer of the problem encountered. We are awaiting their reply. We will get back to you as soon as possible. Best regards.
1 /5
★☆☆☆☆
Purchase made in September 2022, received end of April 2023. No commercial gesture, what can I say.......
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Acheteur Vérifié
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1 /5
★☆☆☆☆
Not received
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Acheteur Vérifié
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Answer from tompress.com
Hello, The carrier is having problems delivering your package. From the tracking, we can see that an access code at your home was blocking delivery. We have sent you the carrier's contact details to arrange a delivery date. Yours sincerely
1 /5
★☆☆☆☆
Undelivered goods to date
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Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, We shipped your package on 06/04/23. Your parcel has encountered a delivery problem with La Poste. We opened a claim on 12/04 with Colissimo in order to locate it. We will keep you informed of its whereabouts. Best regards.
1 /5
★☆☆☆☆
I didn't receive my parcel, nobody called me.
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Acheteur Vérifié
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Answer from tompress.com
Hello, Your parcel has been waiting for you at your collection point since 12/04/23. Yours faithfully
1 /5
★☆☆☆☆
Dear Tom Press Team, According to the following tracking link, the shipment from Geodis has not yet been delivered in Como. https://espace-client.geodis.com/services/destinataires/#/1GE9KLFLJQGP I would be grateful if you could inform me of the current whereabouts of this shipment. With kind regards, Juergen Moll
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Verifizierter Käufer
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Answer from tompress.com
Good morning, I request that you first remove the link from your post. Then I notice that the tracking indicates a delivery. It will be updated as soon as the delivery date is accepted by the recipient of the parcel. With best regards.
1 /5
★☆☆☆☆
Hello, I bought sawdust. Very disappointed, the grind was much too big and impossible to light. I had to pass everything through a mason's sieve to get real sawdust worthy of the name. This will be my last purchase from TOMPRESS, which in my opinion offers a catalog of items that are far too diverse, and therefore cannot guarantee quality and conformity.
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Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry the sawdust isn't to your liking, it's advertised for a grain size of 1 to 2.8 mm. The difficulty in igniting it may be due to moisture, so don't hesitate to dry it out before use to make it burn more easily. You can heat it with a blowtorch before placing the glowing embers on it. Best regards.
1 /5
★☆☆☆☆
I had to order an 8mm grate for a Reber chopper, although the product you sell was supposed to be equipped with one, but in the end it was fitted with a 6mm grate.
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Acheteur Vérifié
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Answer from tompress.com
Hello, you are referring to model n°12, which has been delivered for a few months now with a 6 mm perforated grid. The description has been updated since the manufacturer's modification on our tompress.com website. Best regards.
1 /5
★☆☆☆☆
I send a message to say that the 4 legs of my chopper are not the same height and ask for a refund to buy a better one. I'm told that the 4 legs have to be fixed and that if I get a refund it will be at a discount.... The product deserves a factory recall. You've lost a customer. Who was ready to buy a better product but will che
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Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry that the item you ordered is not to your liking. It is indeed intended that the item be fixed on a stand using the pre-punched feet. The conditions for returns are as follows: # new, unused product # product in original, undamaged packaging (cardboard and cushioning) /!
1 /5
★☆☆☆☆
Faulty machine, complicated soap!
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Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry that the item has broken down, the necessary steps have been taken and the refund is in progress. Best regards.
1 /5
★☆☆☆☆
Order placed and not received in full but paid on all. However staff always accessible on the phone we are waiting for the continuation of our delivery
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Acheteur Vérifié
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Answer from tompress.com
Hello, As agreed, we will send you the rest of the order as soon as it is back in stock. Best regards.
1 /5
★☆☆☆☆
Cocotte very damaged, I am 67 years old and I trusted this company, more than disappointed. I can't put pictures because I don't know how to do it and I don't have anyone who can do it for me.
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Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for this inconvenience. A file has been opened with our after-sales service, which is trying to offer you the best solution. It is true that with the impossibility of seeing the problem with the help of photos and that of returning the article to us, we can see no better than the gesture proposed on 28/02/2023. Yours sincerely
1 /5
★☆☆☆☆
1) The parcel was not delivered, I was notified by email of the non-delivery. I therefore went to collect it myself. 2) I phoned you to let you know and, above all, to express my dissatisfaction. I was literally told off by your receptionist, who told me that there was nothing he could do and that I'd just have to "sort it out with my letter carrier".
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Acheteur Vérifié
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Answer from tompress.com
Hello, We are sorry that the delivery could not be made by the postal services on the date initially planned. Unfortunately, we do not have the power to force a delayed delivery by Colissimo and can only appeal to your understanding. We understand that you are disappointed by this response, but it was the only one we could give you in this specific case. No
1 /5
★☆☆☆☆
Pathetic... An order blocked for more than 2 months for a book in the process of being restocked. To limit shipping costs, the order is sent in a single shipment, even though the company has no way of knowing when it will be available again. The only way to be delivered is to cancel the order for the book... which I did after 2 months. And then, instead of just cancelling the book and shipping it back, I had to cancel the order.
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Acheteur Vérifié
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Answer from tompress.com
Hello, Orders are sent out in a single shipment according to stock availability. We offer a real-time display of our stocks for each item on sale, so that you have all the information you need to make your purchase. Faced with the postponement of the reissue of this book, our advisors have offered you an alternative with a book available immediately a
1 /5
★☆☆☆☆
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Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, Please let us know how we can help you. Best regards.