/10
★★★★★
based on 18185 reviews published
★★★★★
based on 18185 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Totally unsuitable and ineffective product, despite direct contact with customer service for a pre-purchase check on the use of the machine. Choose between incompetence or a Comercial lie ...
Acheteur Vérifié
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Answer from tompress.com
Hello, you've ordered a table-top oil press to process oilseeds. If the seeds are dry, sieved (without stones) and crushed (for larger seeds), the machine should give you oil. Please contact our after-sales service. Best regards.
3
/5
★★★☆☆
Damaged book
Acheteur Vérifié
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3
/5
★★★☆☆
Very disappointed. The bottles leak when poured because the caps float and are therefore not watertight at all. Further to your reply, I would like to point out that I have carried out other tests. It clicks into place without any problem, since it's impossible to remove the cap afterwards. But the cork doesn't adhere to the bottle at all, which is normal because there's a 2 mm gap in height.
Acheteur Vérifié
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Answer from tompress.com
Hello, perhaps you could contact us directly, our customer service department is at your disposal by e-mail: [email protected] or by telephone from Monday to Friday, 9 am to 6 pm. Best regards.
3
/5
★★★☆☆
I made a mistake with my order and you did nothing to help me out. I ordered the right product and just asked your carrier to pick up the other one at my expense, but no, I had to manage on my own. I put the drum up for sale on the bon coin and you lost me as a customer.
Acheteur Vérifié
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2
/5
★★☆☆☆
Delivery has not yet been made, despite extremely high shipping costs. I am very dissatisfied
Verifizierter Käufer
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Answer from tompress.com
Hello, your parcel has arrived in Germany, a good passage was left for you by the postal services. Regards.
3
/5
★★★☆☆
The parcel arrived totally ripped open. It said "glass" on it
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which may have prompted someone in the transport chain to open it, thinking they'd find some good bottles... wine fairs at the moment. But the parcel contained nothing but empty juice bottles.
2
/5
★★☆☆☆
Delivery problem, tracking was blocked. Little help from customer service, I had to call the carrier myself (pay number). Once delivered, the parcel was protected in a cardboard box, but when I opened it, the top of one of the uprights was bent. I haven't fixed it yet but I think the product is still functional, but customer service and delivery need to be reviewed.
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2
/5
★★☆☆☆
The delivery was made without making an appointment, so I was absent, the product was returned, I called the platform and was told to call back after the weekend. I made an appointment for a second delivery attempt, but the parcel arrived at a neighbor's the day before my appointment.
Acheteur Vérifié
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Answer from tompress.com
Hello, Thank you for the details of your delivery which we will pass on to our carrier to improve the organization of appointments. Best regards.
3
/5
★★★☆☆
Delivery time too long.
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2
/5
★★☆☆☆
Bjr, the delay was too long, and moreover without news from you, I still have a pending order and I'm still waiting.... greetings
Acheteur Vérifié
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Answer from tompress.com
Hello, when the article is not available on the site, you will receive the order confirmation with the expected delivery time. You may have received the e-mail in your spam folder. The second order is awaiting restocking for a book scheduled to be restocked the week of November 20. A telephone message from our customer service was left yesterday. Mei
2
/5
★★☆☆☆
Vrzaiment pas claire sur les mail envoi et collissage ; Bref bon matos mais mauvaise communication
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3
/5
★★★☆☆
Change delivery network not competent from
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3
/5
★★★☆☆
The delivery time was much too long and the amount had been withdrawn before shipment.
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3
/5
★★★☆☆
Si? Goods do not meet our expectations
Verifizierter Käufer
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2
/5
★★☆☆☆
Delivery waited too long (over a month). No messages or justification for this wait and no commercial gesture for compensation.
Acheteur Vérifié
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2
/5
★★☆☆☆
I will not order any more on this site because delivery posted 48h whereas when one telephones caf no news one answers us in 95 of the cases"...appointment taken for 6 days later at the end of morning at the beginning of afternoon when one realizes that the deliveryman passed at 9h30
Acheteur Vérifié
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3
/5
★★★☆☆
Faulty equipment after two uses, return to store at customer's expense. I placed an order with Mathon for a superior product at a lower price: a sterilizer. Sincerely
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3
/5
★★★☆☆
Disappointed with the delivery company. The parcel spent 5 days waiting at the warehouse without any call.
The deliveryman was in too much of a hurry, practically forcing you to sign without seeing the contents of the parcel. As for the products, on unpacking, the quality seems to correspond to the details on the site, but remains to be tried.
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2
/5
★★☆☆☆
Bonjour, le magazine etait un bon produit avec ses 6 n° mais que comprend qu'en cout cela doit être coûteux, vous décidez de passer à 4 n° mais voilà j'en ai reçu que 2 donc je ne suis pas satisfait du suivi d'autant plus que je vous l'ai signalé ce qui me fait hésiter de commander sur le catalog. cordialement 0.barois
Acheteur Vérifié
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Answer from tompress.com
Hello, We'll look into it, please don't hesitate to contact us with details such as the numbers of the magazines received. We'll get back to you as soon as possible. Best regards.
3
/5
★★★☆☆
Hello, I'm really disappointed by the product, I wanted to dry figs After 12 hours they softened but not dried at all I wonder about its usefulness to dry other fruits I will not advertise this product Thank you for calling me back to let me know if I need to do something special to dehydrate figs Sincerely
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Answer from tompress.com
Hello, for figs, we recommend that you cut them into at least 2 pieces and set the appliance to position 3 for at least 6 hours. If your figs are not cut, but whole, it will take much longer for the moisture to evacuate. Please don't hesitate to contact us by telephone on 05 63 71 44 99, Monday to Friday, 9am to 6pm, or by e-mail: [email protected]. Best regards.
3
/5
★★★☆☆
Delayed delivery, and the product did not meet our expectations.
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3
/5
★★★☆☆
Splash
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3
/5
★★★☆☆
Very good first contact by phone to take an order ..... Not so good reception when I phoned because the delivery time announced was exceeded. Correct product but is limited in size of potatoes. I'll try again anyway. Rémy.
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3
/5
★★★☆☆
Failure to meet delivery deadlines
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3
/5
★★★☆☆
Impossible to contact the delivery service and appointment not kept twice
Acheteur Vérifié
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Answer from tompress.com
Hello, sorry to hear about the inconvenience, we will report it to the service provider concerned. Best regards.
3
/5
★★★☆☆
Goods purchased on 05/09/2017 received on 27/09/2017 .Ouf
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3
/5
★★★☆☆
Delivery time to Switzerland a little long. Packaging too weak, not strong enough. Damaged goods.
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Answer from tompress.com
Hello, Please contact our customer service to give them all the details about the damaged goods. Please call +33563714499, Monday to Friday, 8am to 6pm, or e-mail [email protected].
3
/5
★★★☆☆
Lack of flexibility on the part of the final supplier: Geodis. No gaskets supplied on the bubblers. Very good customer service, pleasant people and helpful answers.
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2
/5
★★☆☆☆
Fragile merchandise, had to cobble together a mast the initial one broke off
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3
/5
★★★☆☆
I put 1 star for delivery because I had the option of collecting my parcel from the carrier (transco) where I waited 25 minutes on the quay for someone to deign to bring my parcel to me. Better to have it delivered. The only downside is that there are no instructions for use with my sterilizer (operation and basic advice). Very friendly customer service.
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry, I'll send you the instructions by e-mail right away. Best regards.