/10
★★★★★
based on 17094 published reviews
★★★★★
based on 17094 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Impossibility of obtaining a reliable delivery time (+ or - 1 week) in the event of stock shortage.
Acheteur Vérifié
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3/5
★★★☆☆
Product was bent on delivery
Acheteur Vérifié
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Answer from
tompress.com
Please do not hesitate to contact our customer service department on 05 63 71 44 99 or [email protected].
2/5
★★☆☆☆
Packaging sucks to keepyou can't keep it once it's opened from the plastic wrapping,, really sucks I don't make 25kg of sausage in one goso I think you could put it in an airtight box.....
Acheteur Vérifié
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Answer from
tompress.com
Hello, casings can be kept for about 12 months in the refrigerator in brine.
3/5
★★★☆☆
I bought a Reber dehydrator for fruit and vegetables in stainless steel. This appliance really lacks power. 2 full days of drying for tomatoes, the same time as in the sun on my terrace.
Acheteur Vérifié
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3/5
★★★☆☆
Too long delivery times
Acheteur Vérifié
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3/5
★★★☆☆
The machine did not give us satisfaction when used with small fruits (blackberries )the seeds clogged the filter and it had to be dismantled to be washed during pressing...
Acheteur Vérifié
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3/5
★★★☆☆
I am satisfied with the purchase that was made in January. However, I asked you to delete my bank details from your files and to confirm this by e-mail. And I still haven't received your confirmation e-mail. It's not serious at all.
As a result, my bank has blocked all payments to you.
Acheteur Vérifié
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Answer from
tompress.com
By default, we do not store any payment information. In the case of credit card payments, we don't even hold them on our premises, and they only pass through the payment platform. For bank transfers, only the bank has our customers' bank details. Sorry for not confirming this, it's our default policy.
3/5
★★★☆☆
The product was delivered in a damaged cardboard packaging, one element (thermometer) had a broken glass, but I didn't notice it right away (and therefore, I didn't contact the after-sales service). Moreover, as the product was delivered disassembled, some parts were force-fitted together and it was quite difficult for me to disassemble them without scratching them (lacquered sheet metal elements from a Barbecook smoker"").
Acheteur Vérifié
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Answer from
tompress.com
Never hesitate to contact us, even after the fact. An immediate report is preferable, but there's always something we can do.
2/5
★★☆☆☆
When it comes to selling, customer service is effective. But when it comes to assuming their advisory errors, that's another matter. Change of mind 1 year"
Acheteur Vérifié
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Answer from
tompress.com
what we mean by "satisfied or reimbursed" is an outright lie.
3/5
★★★☆☆
Goods ordered on the advice of a person over the phone commissioning not possible (for filtering wine)
Acheteur Vérifié
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Answer from
tompress.com
Don't hesitate to contact us again for set-up.
2/5
★★☆☆☆
I was told to return the product at my own expense, which I did, requesting a different product or a refund. Without any response or consultation, I was sent back the same product, which is no longer defective but still does not satisfy me, as it is not very practical to use.
Acheteur Vérifié
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Answer from
tompress.com
You can also retract and come back on your order if the material is in good condition and respects our return conditions (see on the site).
2/5
★★☆☆☆
No because having made and paid my order which exceeded 106 euros not to pay transport but it missed a clamp with edges an order made the 2/9/16 one wanted to deliver to me at the beginning of October as I asked to be delivered one makes me pay transport I find that it is inadmissible.
Acheteur Vérifié
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2/5
★★☆☆☆
Following delivery problem unresponsive customer service
Acheteur Vérifié
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2/5
★★☆☆☆
The box was dropped by the deliveryman, damaging both the packaging and the machine, so I was a little disappointed with the service. Unfortunately, I wasn't the one who took delivery of the goods and my secretary didn't dare tell me...
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3/5
★★★☆☆
Géodis is really the worst delivery company I know. 8 days for delivery within 48 hours, it's hard to do worse. What's more, they blame their incompetence on Tom Press, who has nothing to do with it. Very disappointing. I will never recommend Géodis as a delivery company to any company.
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3/5
★★★☆☆
For professionals is still too expensive
Acheteur Vérifié
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3/5
★★★☆☆
Everything goes b, poorly explained and doesn't work well
Acheteur Vérifié
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Answer from
tompress.com
Contact us to find out how.
2/5
★★☆☆☆
TOMPRESS disclaims all responsibility for damage in transit by sending a warning letter for reservations to be made on the delivery note, but the goods are not even put on pallets and are simply wrapped in plastic film which guarantees absolutely nothing. I'm very disappointed and don't plan to buy from them again.
Acheteur Vérifié
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Answer from
tompress.com
Unfortunately, we cannot check the condition of the goods for you on arrival. In the event of damage, the insurance company will only accept written declarations upon receipt. Despite all the care we take in preparing our parcels, we cannot control all the hazards of transport (shocks, depaletization, jamming, etc.), and fortunately this happens very infrequently.
3/5
★★★☆☆
Not satisfied with the product. Not at all what we expected. As a result, we spent a lot of money for nothing.
Acheteur Vérifié
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Answer from
tompress.com
You can withdraw from the contract (see procedure on the website). We can also help you get to grips with the device if necessary. Please do not hesitate to contact us.
3/5
★★★☆☆
Cereal mill complex to assemble due to the absence of instructions in Italian Grinds a quantity of 500gr but before it comes whole flour without bran you have to grind it 2-3 times Shipping arrives from France by courier in 3 days Price is competitive but I was not very happy with my purchase I expected something more
Compratore Verificato
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Answer from
tompress.com
Good morning Mr. Romanelli. The article sheet has the note that the result of the milling needs sieving in order to later obtain a full-fledged flour. We hope you still managed to use the article and in case you need further information/advice/support please do not hesitate to contact us. Good day, CUSTOMER SERVICE TOM PRESS ITALIA
2/5
★★☆☆☆
Ordered on 10.07. Money paid in on 11.07. Goods were delivered on 22.07. Appliance appears robust but this is deceptive. The outlet on the juice container leaks as it is miserably pressed into the container and the juice runs around on the base plate of the press. Since the juice container has no fixation such as a groove or similar, it sometimes slips to the side during pressing and the structure is distorted.
Verifizierter Käufer
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Answer from
tompress.com
Hello, We received the transfer on 13.07., the goods went out immediately. Only the transportation took a long time. If you wish, you can send the device back to us. In this case, please contact us. MfG Corinne Muenier
2/5
★★☆☆☆
The product is very light." I live in Canaria and here I have found that it is half price. For the consistency and design of the product it is very expensive
Compratore Verificato
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Answer from
tompress.com
very thin steel plastic lid