/10
★★★★★
based on 18204 reviews published
★★★★★
based on 18204 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Very well
Acheteur Vérifié
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2
/5
★★☆☆☆
The problem with these boxes is that they are very fragile and many of them are defective on delivery, which means loss and no claims possible.
Acheteur Vérifié
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Answer from tompress.com
If we don't have the information, we can't do anything. As soon as you receive them, please check them and call us or send us an e-mail. Best regards.
3
/5
★★★☆☆
Stainless steel part of the press no problem. Lack of precision in the red-painted cast-iron part. Only one of the two pawls worked. I gave the press to a colleague; it hurt less than putting it in the metal container. I was probably unlucky.
Acheteur Vérifié
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Answer from tompress.com
Hello, why didn't you contact us? We might have been able to help you. Best regards.
2
/5
★★☆☆☆
Delivery times too long, with no communication from Tompress. The order could have been fulfilled within the timeframe advertised".
Acheteur Vérifié
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Answer from tompress.com
by sending missing items (grids) at a later date.
2
/5
★★☆☆☆
Very long delivery time No possibility to contact as everyone only spoke French
Verifizierter Käufer
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3
/5
★★★☆☆
Poor packaging quality.
Verified Buyer
Answer from tompress.com
Can you give us somme details please ?
3
/5
★★★☆☆
Super produit , belle finition mais délai long et manque de sérieux dans la livraison
Acheteur Vérifié
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3
/5
★★★☆☆
A little disappointed by the quality of the product (many pods have brown spots, some are rotten)
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm opening an SAV file to report the problem. I'll e-mail you the details. Best regards.
2
/5
★★☆☆☆
The cover is much too large and does not correspond to the dimensions requested. Please call me: 06 21 07 04 65. Mrs. Quintana
Acheteur Vérifié
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Answer from tompress.com
Hello, we have opened the file with our after-sales service. Have you received confirmation by e-mail? Best regards.
3
/5
★★★☆☆
The fact is that everything is perfect, but perhaps we could remind customers that the lid is sold separately, because I was very disappointed to discover that there was no lid....
Acheteur Vérifié
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2
/5
★★☆☆☆
Impossible to cut in melon with this device
Acheteur Vérifié
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Answer from tompress.com
Maybe you can cut off the bottom to stabilize the melon, then place the stalk in the hole of the melon slicer and press down with the handles to obtain the 12 slices. If you need any help, don't hesitate. Best regards.
2
/5
★★☆☆☆
The problems start with assembly: bowl assembly almost impossible, screw thread too short, grid spring too hard (you must have worked out a lot) and, lastly, an ineffective fastening system, given the effort required to turn the crank.
Acheteur Vérifié
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3
/5
★★★☆☆
Having paid for a 24h delivery service, having waited 3 days to receive the parcel.
Acheteur Vérifié
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Answer from tompress.com
Hello, The parcel was presented to you on the working day following your order. Best regards.
3
/5
★★★☆☆
10 days delivery is probably normal. Various mail inquiries were not answered. Operating instructions only in French.
Verifizierter Käufer
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2
/5
★★☆☆☆
I haven't received the book I ordered and I really need it by Wednesday.
Acheteur Vérifié
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Answer from tompress.com
Hello, The parcel has been confirmed lost following the investigation opened by our after-sales service, the refund is in progress. Best regards.
3
/5
★★★☆☆
I ALWAYS ORDER MY LAUTREC GARLIC FROM YOU, BECAUSE IT'S THE BEST. ON THE OTHER HAND, YOUR PACKAGING IS NOT GOOD AT ALL. THE CARDBOARD IS TOO BIG AND NOT CLOSED PROPERLY. THE POST OFFICE HAD TO RE-TAPE THE CARDBOARD. SO I WAS LUCKY THAT THE GARLIC WASN'T DAMAGED.
Acheteur Vérifié
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3
/5
★★★☆☆
The item we ordered is not strong enough for more than 10 kg. The handle unscrews. For 45 kg and over, you'll need a stronger corer.
Acheteur Vérifié
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3
/5
★★★☆☆
Good evening We are very disappointed. We had ordered a sterilizer for 14 one-liter buckets and were only able to put seven upright and three lying down. Perhaps we don't know how to store them or we didn't receive the sterilizer we wanted.
Acheteur Vérifié
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Answer from tompress.com
Hello, depending on the brand of your jars you will not use the same quantities. 14 of 1 liter (WECK) or 7 of 1 liter (le parfait). Best regards.
2
/5
★★☆☆☆
I am very disappointed by this plum and cherry pitter. I've just tested it on mirabelle plums. They pass very well through the two-port tray, but as far as pitting is concerned: out of 10 mirabelles, 8 stones remain in the plums. Very, very disappointed. Not a product to buy. I wonder what will happen when I want to pit cherries.
Acheteur Vérifié
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Answer from tompress.com
The ripeness of the fruit can influence the quality of the pitting. Depending on the size of the plum, the knife part may be more effective. Best regards.
3
/5
★★★☆☆
The dispatch of a replacement product showed me that efforts were being made to satisfy the customer. Unfortunately, this product is not of high quality and should be removed from your catalog. Thank you for sending this
Acheteur Vérifié
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3
/5
★★★☆☆
According to the website, the appliance I ordered is equipped with a Piezo ignition system. The one I received does not have one.
Acheteur Vérifié
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Answer from tompress.com
Hello, did you receive our e-mail? We were waiting for your confirmation. Best regards.
3
/5
★★★☆☆
Package thrown over the fence to the wrong address. No signature.
Acheteur Vérifié
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Answer from tompress.com
Hello, we have received a complaint about the processing of your parcel. Best regards
3
/5
★★★☆☆
Deliveries by post are not desirable...too many problems if the customer is absent...
Acheteur Vérifié
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Answer from tompress.com
Hello, you can also opt for a relay point. Best regards.
2
/5
★★☆☆☆
I ordered a curved ember collector for a wood oven and instead I received a small shovel to collect the embers, so I'm very disappointed.
Acheteur Vérifié
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Answer from tompress.com
Hello, We did receive your e-mail yesterday regarding this article inversion. We apologize for the inconvenience. Of course, we immediately proceeded to the exchange, the correct article left yesterday. Best regards.
3
/5
★★★☆☆
I haven't tried them yet give time no huh?
Compratore Verificato
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3
/5
★★★☆☆
Delivery in 5 working days, not 48 hours as advertised
Acheteur Vérifié
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Answer from tompress.com
Delivery by carrier requires your control and signature. Depending on availability, it may actually take longer.
2
/5
★★☆☆☆
The cans had no protection, just walls in the box with no bubble wrap to protect them.luckily no breakages.
Acheteur Vérifié
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Answer from tompress.com
Hello, As your order and delivery went well, I don't understand your note. Maybe it's a mistake? Best regards.
2
/5
★★☆☆☆
No manufacturing
Acheteur Vérifié
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Answer from tompress.com
Hello, please tell us which article you are interested in. You can do so by replying to the e-mail I sent you. Best regards.
3
/5
★★★☆☆
Ordered Friday around 08.00, paid by Chronopost, supposed to be delivered Saturday. In principle, except that Chronopost only delivered on Monday. As I'm not retired, I lost 8kg in preparation, which is a shame.
Acheteur Vérifié
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Answer from tompress.com
Hello, the parcel was indeed delivered late, I'm opening a complaint immediately. The case is being followed up by our after-sales service under number 19146. Best regards.
2
/5
★★☆☆☆
The supplier does not respond to the complaint. The appliance is not working properly.
Verifizierter Käufer
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Answer from tompress.com
One file will be No. 19101, please send photos to sav@tompress.com for quick processing.