/10
★★★★★
based on 17476 published reviews
★★★★★
based on 17476 published reviews
Latest customer reviews
5/5
★★★★★
Fast delivery, product conforms, no breakage
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5/5
★★★★★
Met my expectations
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4/5
★★★★☆
Very satisfied
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5/5
★★★★★
Delighted with this first order and to have found a French alternative to amazon.
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5/5
★★★★★
CLEAR
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5/5
★★★★★
Very good product
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2/5
★★☆☆☆
Ordered on 30 08 collected on 11 09 and broken but delivery planned on 3 09 then on 6 09 then on 10 09 and collected on 11 09 after many complaints and assurance of being delivered on the planned dates and this without any warning of non-delivery. in addition on opening the jar broke because in a box too large without any paper or bubble wrap to prevent its tossing in the box. pitiful.
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Answer from
tompress.com
Hello, We are reporting these delays to our carrier. Our after-sales service has taken the matter into account. The pot should arrive in its specific packaging, which is assembled around the pot, and the stones at the bottom. Best regards.
5/5
★★★★★
Item conforms to specifications fast delivery smooth
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2/5
★★☆☆☆
The little glass jars are all placed against each other, with no protection, so two jars are broken The scotch tape printed with the warnings must cost less than making a proper parcel. It's not the all-around paper that prevents breakage. And yes, it must be easier to make the carrier pay.
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Answer from
tompress.com
Hello, We take great care with the packaging of our parcels, but this can happen, which is why a check of the goods is imperative on delivery. Despite the absence of reservations, we proceeded to the credit of 1.02 euros corresponding to the breakage of the 2 jars. Best regards.
3/5
★★★☆☆
Very long delivery time. a reminder had to be sent to your services and no reply to my emails.
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Answer from
tompress.com
Hello, the postal tracking does indeed indicate a late delivery, but not what the reason is. Please accept our apologies. Best regards.
5/5
★★★★★
The only store where I can find all the products I need for my production.
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4/5
★★★★☆
The package arrived intact, but the tray at the bottom of the crate had received a blow, probably before shipping, and was cracked. Impossible to see before signing the delivery note, unless you unpack everything and inspect it in detail, which the deliverers don't appreciate because it wastes their time. So I'd appreciate it if the goods could be checked before being dispatched.
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Answer from
tompress.com
Hello, We apologize for the inconvenience. A file has been opened with our after-sales department, which will contact you within the day. Best regards.
5/5
★★★★★
Very pro
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5/5
★★★★★
No comment
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1/5
★☆☆☆☆
The product arrived folded. The book never arrived
Compratore Verificato
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Answer from
tompress.com
Good morning, we apologize for the defect found in the product. If it has not yet been 14 days since we received the package, you may contact us at [email protected] to consider a replacement. We remain at your disposal. Sincerely, CUSTOMER SERVICE TOM PRESS ITALY
5/5
★★★★★
PARCEL RECEIVED PROMPTLY
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5/5
★★★★★
Just as planned
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5/5
★★★★★
Very good device. Short delivery time
Verifizierter Käufer
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2/5
★★☆☆☆
Waiting 3 months for a small order is a bit much considering that said order is still not complete and that I have to wait another two months before getting the two missing parts - The reply to the e-mail, one time out of three if all goes well.
Acheteur Vérifié
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Answer from
tompress.com
Hello, We apologize for the inconvenience. We are doing everything we can to reduce the manufacturing time as much as possible. Best regards.
5/5
★★★★★
Item arrived within 24 hours of ordering good quality nothing to complain about
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5/5
★★★★★
Very fast delivery material corresponds well to my order a lot of choice i will order from you again
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5/5
★★★★★
Material as expected Very good
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5/5
★★★★★
Nothing to say, immediate order and delivery, I didn't need customer service, and in theory that should always be the case.
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5/5
★★★★★
Very good
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5/5
★★★★★
Very good
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5/5
★★★★★
We are happy with our order
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5/5
★★★★★
Fast delivery of good product.
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5/5
★★★★★
Tip Top
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5/5
★★★★★
The delivery time was very good, and what's more, it was sent by post (the others don't know my address and I have to go out of my way ...). Customer service was very reactive and sent me a real instruction manual. Satisfied customer
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5/5
★★★★★
Well done for your efficient handling of orders
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