/10
★★★★★
based on 18276 reviews published
★★★★★
based on 18276 reviews published
Latest customer reviews
5
/5
★★★★★
Fast, trouble-free delivery
Acheteur Vérifié
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2
/5
★★☆☆☆
All the corks don't close the bottles properly, and the time between delivery and order was far too long.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for any inconvenience this may cause, but we've done everything we can to reduce the restocking time. Closing is done by a simple quarter turn. When you feel resistance, please do not force further to avoid crushing the lugs. Best regards.
3
/5
★★★☆☆
Delivery to Belgium takes much longer than the 48 hours indicated.
And if I want to contact you from Belgium, I have to use a French telephone number and not a local Belgian number (cheaper). If I use the call-back service, it takes 24 hours.
Otherwise the staff are very nice.
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Answer from tompress.com
Hello, Packages are delivered within 48 working hours in 90 of the cases, it is necessary to take into account weekends and holidays. Your package left on Friday 19/10 and was delivered to you on Tuesday 23/10/2018. You can use the callback request on our website, we will call you back as soon as possible (within the limit of opening hours). Best regards.
5
/5
★★★★★
Good quality as described, fast delivery
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5
/5
★★★★★
Fast delivery and works very well
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5
/5
★★★★★
Very good equipment and customer service
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5
/5
★★★★★
Super fast service.
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3
/5
★★★☆☆
Out of the batch of 100 capsules, some are defective, so I'm missing some.
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Answer from tompress.com
Hello, please inform our after-sales service, who will do what is necessary. The jars with these capsules are closed by a simple quarter-turn, so if you feel any resistance, please don't force them any further. Best regards.
5
/5
★★★★★
Fast, efficient
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5
/5
★★★★★
Too bad your shipping costs are so high. Otherwise nothing to complain about and your catalog is well done. Thank you
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4
/5
★★★★☆
Hello , good equipment to be improved ( opinion of an agricultural engineer ) technical problem: the flywheel positioning axle (major defect) the reservation to screw the flywheel nut on the axle is non-existent it would be preferable to provide a key or other system I still have a nut no assembly instructions or description of parts good luck robert champion
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Answer from tompress.com
Hello, Thank you for your suggestions, which we are studying with the manufacturer. Best regards.
5
/5
★★★★★
I needed an extra juice bottle, so I contacted customer service to make sure I would be delivered on time.
The person was very pleasant and kept his promise, all my juice was bottled. I recommended tompress to a friend unfortunately he was not so lucky with the delivery.
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3
/5
★★★☆☆
Hello my order was supposed to be ready in 15 days and it took a month to arrive. my preserves were waiting. a little note of apology would have been nice. cordially,
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5
/5
★★★★★
Very, very long-standing customer, never disappointed
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5
/5
★★★★★
Fast delivery. The sachets are very practical to use.
Very satisfied.
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5
/5
★★★★★
Top of the top I recommend and pass on the message
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4
/5
★★★★☆
Products as ordered fast delivery so I would recommend
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5
/5
★★★★★
Wooden tap for the vinegar barrel. Once the order had been placed, delivery was very quick to replace the existing tap, which was deteriorating rapidly.
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4
/5
★★★★☆
Excellent product
Compratore Verificato
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2
/5
★★☆☆☆
Delivery too long after order not notified if delivery problem.
Delivered after complaint
Acheteur Vérifié
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Answer from tompress.com
Hello, Unfortunately, you ordered items that were out of stock and we had to wait for them to be restocked. Best regards.
5
/5
★★★★★
Nothing to say, everything is perfect.
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5
/5
★★★★★
Trustworthy site
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5
/5
★★★★★
Top-notch staff
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5
/5
★★★★★
Very good, order received very quickly and compliant.
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5
/5
★★★★★
It's perfect
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3
/5
★★★☆☆
It's a pity that you have to wait until all the products are available for delivery.
You prioritize your organization over customer service ????
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Answer from tompress.com
Hello, this is mainly a technical issue, which is why it is indicated in our terms and conditions. Our entire team is committed to providing you with the best possible service. Best regards.
5
/5
★★★★★
I received an electric sterilizer with a broken handle. The after-sales service was reactive because following my phone call I got a new handle. How can I change it? Sincerely
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Answer from tompress.com
Hello, I'll have our after-sales service contact you to guide you. Best regards.
5
/5
★★★★★
Good quality items delivered on time
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4
/5
★★★★☆
Good customer service despite a 3-week wait
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5
/5
★★★★★
All in all, everything is perfect. The only negative point was the huge packaging for a 14cm lid, requiring a presence to receive the parcel. Thanks for the catalog.
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